Customer Service Representative

J ehan Monelle

**** **** **** ***. *** Wichita Falls, TX, 76308 940-***-**** *****.*******@*****.***

www.jehanmonelle.com

Education

Midwestern State University (MSU), Wichita Falls, TX

Bachelor of Business Administration, Management Information Systems

Graduated: December 2010

Grade Point Average: 3.142

Honors:

Dean s Honor Roll, 2009

Elected to Who s Who Among Students In American Universities And Colleges, 2009

Clifton Dupigny Community College, Roseau, Commonwealth of Dominica

Advanced Level Examination, Accounting and Sociology

Graduated: August 2002

Professional Experience

DOMLEC (Dominica Electricity Services), Roseau, Commonwealth of Dominica

I.T Intern Summer Position Summer 2010

Worked with professional staff to create vehicle maintenance system where management could log

vehicles purchased.

Entered data about maintenance parts bought and replaced and calculated cost reports.

Gained excellent experience and built on knowledge already acquired.

Small Business Development Center, Wichita Falls, TX

Internship at MSU Spring 2010

Worked together with staff to create a report to calculate time spent on monthly activities and a

report of quarterly figures obtained from the company s database.

Utilized Microsoft Office Word, Excel, and Access.

Developed prompt, quarterly reports to help with staff time management issues.

J ehan Monelle

4700 Taft Blvd Apt. 184 Wichita Falls, TX, 76308 940-***-**** *****.*******@*****.***

Royal Bank of Canada, Roseau, Commonwealth of Dominica

Customer Service Representative 2002 2007

Provided efficient customer service at one of the islands leading financial institutions.

Collaborated with professional staff to deliver quality assistance.

Awards:

Impact Award 2003 Employee who made an impact by going above and beyond their call of duty

Two year and Five year Loyalty Award Awards given to loyal employees after demonstration of

certain longevity.

Multiple Instant Awards - Given to employees who provided exemplary, on the spot assistance.

Technical Skills

Web Programming/Web design: HTML, PHP

Database: MySQL, MS Access

Applications: PHPMyAdmin, Microsoft Visual Studio 2008, Microsoft Office 2007, Adobe Photoshop and

Dreamweaver CS3 and CS5

Leadership Activities

Delta Sigma Pi (Epsilon Zeta), Business Professional Fraternity

Webmaster Fall 2009

Delta Sigma Pi (Epsilon Zeta), Business Professional Fraternity

Vice President Finance Spring 2010 Fall 2010

Collection of dues and payments made to fraternity

Preparation of fraternity s budget

Maintained fraternity s accounting financials

Association of Information Technology Professionals (AITP)

Member: Competed at Region 3 Conference at the University of Texas in Dallas Fall 2009

Caribbean Students Organization

Member: Promoted organizational awareness Fall 2007 Fall 2010

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