Manager Customer Service

Melvena LeplerStager

Email: *********@********.***

Address: **** * ****** ** **** 2

City: Mesa

State: AZ

Zip: 85205

Country: USA

Phone: 480-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

OBJECTIVE

Full time employment in Receivables Management with a health care company that delivers high quality, professional customer service.

MAJOR ACCOMPLISHMENTS

Dramatically improved a significant accounts receivable revenue issue in the past 6 years to the level where 90-95% of A/R is current to 30 days in a single physician healthcare company with revenues totaling $3.5 million.

Twelve years professional experience in the medical billing/coding/collection field. Significant experience utilizing NetpracticePM web-based software, and additional experience with MDPlus and PCN accounting software. Ability to establish and maintain professional, positive client and vendor relationships

EXPERIENCE

Medical Billing/Coding/Collections March, 2006 to present

Donald C Sheridan, MD,PC

Orthopedic Hand Surgery, Scottsdale, AZ

Ph: 480-***-****

Responsibilities: Additional Responsibilities:

Billing/Coding all charges (Office and Surgical). Managed entire accounts payable.

Managed collection with all insurance vendors. Analyzed and paid all invoices.

Met professional goal of establishing all outstanding Managed in-house Quick books system for all payments and deposits.

A/R below 5% in 90-120 day range. Reconciled all financial statements with Quick Books, NetPractice PM

Developed skip trace information prior to collection turnover. business reports and bank statements.

Researched and analyzed all requests for refunds regarding Developed and maintained spreadsheets of current, previous month, to

vendors and clients. previous annual charges, collections and expenses ratios.

Established and maintained all revenue/collection reports

Developed in-house spreadsheet analysis for the past 6 years.

Established and maintained positive professional client and

vendor relationships which substantially assisted in

establishing an outstanding revenue collection record.

Affiliated Orthopedic Specialists and December, 2000-March, 2006

Physical Therapy - ph 480-***-**** Responsibilities included: Managing Billing/Coding/Collection

Culley K Christensen, MD of all charges (office, physical therapy, and surgical as listed

Scottsdale, AZ above in current position. )

Administration

East Valley Nephrology/Mesa, AZ Arizona Physicians Center/Phoenix,AZ

Office Manager Director of Operations (80 employees/23 physicians)

June, 1998-August,2000 November, 1997 April, 1998

Bass Lake Internal Medicine/Plymouth,MN Fairview Northland Medical Clinic/Princeton, MN

Office Manager Clinic Manager/Assistant Administrator

December, 1994 October, 1997 May, 1978 November, 1994

Personal Activities:

Church choir, altar guild, WiNGS, golfing, camping, reading.

Personal references provided upon request.

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