Quality Assurance Manager

Pramod Darma ******@*******.***

Sr. Quality Assurance Analyst +1-416-***-****

SUMMARY

Over 6+ years of IT Experience as Software Quality Assurance Tester and Analyst. Experienced on Health, Banking, Telecommunications and Insurance applications, based on Client/Server and Web based architecture using Windows and UNIX Environments.

Specialized in automation tools like Win Runner, Test Director, QTP, QC, Load Runner, Rational Tools and in writing and executing test scripts. Very well conversant with System development lifecycle and experienced in Requirements Analysis, Designing and verifying test procedures, Implementing Test plans & Test cases and performing quality assurance analysis.

TECHNICAL SKILLS:

Testing Tools : Quick Test Professional 9.2, Quality Center 11, Rational Suite,

Clarify, Load Runner, WAPT (Web Application Penetration Testing), NST

Programming Languages: SQL Queries, JAVA 2.0, .Net, Visual Basic 6.0, C, C++, C#, ASP.Net

Databases : Oracle 9i, 10G, SQL Server 2008/2005 and MS-Access

Technologies : HTML, DHTML, JDBC, Servlets, ASP, XML, DTD, XSL, and CSS

Scripting Languages: SQL Scripting, Java Script, VB Script and UNIX Shell Script

Web Servers : IIS 7/6/5, Apache Web Server 1.3/2.0, BEA Web Logic

Operating Systems : Windows Server 2008/2003/2000/XP/98/95, MS-DOS, Linux and UNIX

Modeling : UML, Visio, Rational Rose, Microsoft Project Plan (MPP)

Change Management: Share point, Visio, Project Server, Office 2007/2010.

Tools : Cute FTP, TOAD, VM Ware, R.Robot, R.RequisitePro, Clear Quest,

Rational Quantify, Purify

Education : MBA in Information Technology (U.K), Bachelors of Commerce.

Training & Certifications: ISTQB Certified Tester, WAPT, NST, CMMI Level Standards, Lean Six Sigma, Microsoft Certified Professional, HP QC 9.2 and QTP 9.2.

Professional Experience:: in Present Organization

Sep 2011 – Present The Bank of Nova Scotia

Investment Platform (IP), RN Conversion & Taxation 2013 Sr. QA AnalystINVESTMENT PLATFORM (IP)Newly Developed GUI Application for Investment Platform (IP).IP is to prepare the Bed for RN Conversion.Verifying customer Personal Portfolio Summary Statements (PPS), which involved verification of the frontend and backend data. Involved manual Calculations of Accrued interest, Compound interest etc. Verifying the Backend Data Using RPM ToolsWriting Complex queries to Database using DB Visualizer.Scotia bank’s one of the major in house Conversions of their legacy System developed on Mainframes to Investment Platform (GUI).The Entire Project was divided into 3 Phases which included 100+ Branch Transits. Converting Transits in Phases1, Phase2 and Phase3.Working close with the Business Analysts and Development Team (Agile Methodology).Pre Conditioning to the Expected Results and Data Mapping Fields and Values.Attending Walkthrough meeting, Accompanying Manager to the Defect Assessment Meeting.TAXATION 2013 After Conversion, verifying the TAX forms and slips Behaviors’.Performed Regression Testing and End User Testing.Communicating with the third party vendors (RR Donnelley, Prime Base and Symcor) in regards to the bugs found.Reconciliation of Data using General Ledger Entries (GL Entries) Conditioning for Complex Requirements and Project Change Notifications (PCN’s).

Quick Test Professional (QTP), Quality Center (QC 11), RPM, DB Visulalizer, Mainframes application and using advanced Excel.

Professional Experience:: in Previous Organizations

Feb 2010 – Sep 2011 Healthanywhere (HA), Toronto

Web/Mobile/Windows Testing (HABI & HADI) Sr. QA Analyst

Healthanywhere is an innovative eHealth and mHealth solutions provider. HA is software-based solution utilizing Blackberry Smartphone’s, Non-proprietary PC based hardware, Health Portals and Bluetooth-enabled devices to monitor vital signs, Provide alerts, questionnaires, nutrition, medications and wound management.

HABI (Healthanywhere Blackberry Implementation), HADI (Healthanywhere Desktop Implementation), HCPP (HealthCareProfessionalPortal) and HCCP (HealthCareConsumerPortal)

Health on the Go (HABI) is a hand-held mHealth solution installed on your Blackberry Smartphone. It provides real-time quantitative and qualitative patient data uploaded to Healthanywhere secure servers.

Health At Home (HADI) platform can be installed on a variety on non-proprietary hardware to provide a rich user environment for data capture, access to educational or nutritional content and interactive healthcare information exchange between patients and providers.

Healthanywhere Health Portals provide web access to a secure URL site to view patient/user data and to provide effective health management for healthcare professionals and individual users. The Healthcare Professional Portal is HIPAA and HL-7 compliant.

Responsibilities:HA software was implemented on the Blackberry ( curve and bold) and newer models The HA application is implemented and Tested on Windows based platform devices (Samsung PC Tablet, Dell Latitude and ELO) for its UI functionality.Server side of testing was done using the portals (HCPP/HCCP) to verify the changes implemented and data submitted to the HA server using the RSDI (Residential Services Device Interface) and blackberry.Performed cross browser testing on different versions of the software after implementation of new functionality on both staging and production environment.Complete System Integration testing done to verify the work flow and data flow based on the Used Cases.Backend testing performed to verify the data transmitted from the front end UI was being store in the correct tables in the data base (Data Validation and Data Integrity).Develop and implement load and stress tests with Mercury LoadRunner and present performance statistics to application teams, and provide recommendations of how and where performance can be improved.Identified and resolved performance bottlenecks By Running Vusers, Hits per Second, HTTP Responses per Second,, Page Download Time Breakdown (Over Time) and Web Page Breakdown Senarios.User Acceptance testing was done on end user devices for verification of RSDI deployment and updates.For the Regression Testing QTP was used to create new scripts and run along with the old scripts to test the entire application after newer functionality was implemented.Release Notes created and mailed to customer before server update is available.

QTP, Bugzilla, Mercury LoadRunner, Sugar CRM, CVS Repository, TOAD, DbVisualizer, My SQL, HL-7, RSDI, Excel .

Feb 2009 – Jan 2010 TD Canada Trust, Toronto

Digital Document Delivery (D3) Sr. QA Analyst

Digital Document Delivery (D3) is a Web based Application that supports eStatement registration and delivery within Easy Web. D3 supports eBank strategies to improve the customer experience, decrease overall service costs. When the customer Digital Document Delivery (D3) will enable eStatement registration and delivery within Easy Web for Personal Deposit Accounts (PDA) and Commercial Deposit Accounts (CDA) customers.

Responsibilities:Gathered (BRD’s) business requirements documents, Used Cases, application design documents to comprehend business and functionality of application.Identified positive scenarios and negative scenarios for the testing these requirements Requested DBA for the creation of test data to aid in the testing process.Performed Smoke, Security, Functional, Cross browser and Cross Platform, Back-end, End-to-End Regression Testing.Used Quality Centre for importing test cases from excel spread sheets and mapped the test cases with Business Requirements.Created VB scripts in QTP for automation testing for complex and data-driven functionality of the application.Verified web pages and controls using checkpoints – standard, XML, Bitmap, text, accessibility, database in the QTP script.Performed back end testing using SQL, PL/SQL for data validation and data mapping.Involved in defect and status meetings to give inputs and resolve outstanding issues.Responsible for reporting, updating and maintaining the defects found during functional and regression testing using Quality Center.

Oracle 9i, MySQL, TOAD, Quick Test Professional (QTP), Quality Center (QC), Web Logic, DB2 Database, IE, Fire Fox

March 2008 – Jan 2009 Erie Insurance Group, ERIE

Q-Writer QA Analyst

QWriter is a web-based application for the use of brokers and underwriters. This project involves an interactive application with an ability to get online quote, bind an account and print new and renewal policies using the different interfaces/database technology. Along with other services the system also handles the broker commission for the brokerages involved in the business.

Responsibilities:

Involved in Team Planning sessions and Walkthrough Meetings Reviewed Business Requirements along with functional design specificationsAssisted in Test Plan and Provided information on various sections on the Test Plan Created Test cases based on the Business Requirements Documents and Used Cases.Managed the Planning, Creation and Execution of the Test Cases using the Rational Test Manager.Created Test Cases in Excel for Premium calculation.Performed manual and automated testing and maintain documentation on different types of System, Integration, Positive, Negative, Regression and User Acceptance Testing.Used SQL extensively validate the mapping and integrity of data populated in the databaseCommunicated inconsistencies between system specifications and test results to development and BA team.Compared the decision reports to expected results after execution. Performed Defect Logging, Tracking and Management using Rational Test Manager. Evaluated the progress and took initiatives to meet the QA testing targets.Mentored and trained other team members on Rational Tools

Java, HTML, SQL Server, VB, Oracle 8, my SQL, Toad, Rational Clear Quest, Rational Test Manager,Visual Basic, C/C++, Oracle, UNIX, Mainframes (TSO, File-Aid, JCL, IMS, DB2)

Jan 2007 – Feb 2008 T Mobile, Boston

WNP/BAN (Billing Account Number) QA Analyst

A BAN (Billing Account Number) is the customer’s account. It is responsible for paying T mobile bills, which include all charges incurred by the BAN’s subscribers within a billing cycle. A BAN usually has one or more subscribers.

The BAN stores the customer name, billing address, and other billing details. If the customer has a BAN-level price plan, the BAN also stores the price plan and service information.

Wireless Number Portability (WNP) allows wireless subscribers to retain their existing telephone numbers (MDN’s) when changing service providers. Samson supports the following WNP activities:Port-In – customers belonging to other service providers transfer (port in) to T mobile. Port-Out – T mobile customers transfer (port out) to other service providers.Win-Back – customers who had previously ported out of T mobile return with their original T mobile telephone numbers.Disconnect – ported-in subscribers cancel their services at T mobile. The telephone numbers return to their original service providers.Snap-Back – ported-out subscribers cancel their services at other service providers. The telephone numbers return to T mobile.

Responsibilities:Responsible to gather and review Design Documents, Business Requirements, Functional Requirements and use Case DocumentsPerformed Functionality, Integration, Security, End-to-End, Configuration, URL navigation, Cross Browser and Backend testing.Conducted Functional, System and Regression testing using Quick Test Professional 8.2.Worked extensively on Unix Server and Unix Systems for backend testing using Telnet and executed Batch jobs and performed data validation and data mapping testing.Test Management and bug tracking was done using Test Director 8.0.Developed UAT Test Plan, Test Cases for User Acceptance Testing.

AMDOCS(Ensemble), UNIX, Visual SourceSafe, MS Excel, Oracle, TOAD, ASP, Mercury Quick Test Professional 8.2, Terminal Emulator, Quality Center 9.0 and Windows NT 4.0.

Sep 2005 - Nov 2006 Sears, Chicago

APPRO Credit Adjudication System QA Engineer

Sears receives credit card applications via stores, online and mail. Appro is a credit adjudication server, which provides decisions to all the applications originated from sears retail branches and online applications. These applications are loaded in to Appro using both online mode and batch load processes. Once an application is received Appro uses the various decision rules, credit policies and the Fraud Checks to approve or reject an application. Created test plans and develop detail test cases, establish test matrices as per QA process and methodologyCreated Test Scenarios (positive and negative test cases) according to the Business Rules and Business Strategies of the Appro applicationIdentified the test data by organizing multiple test data review meeting and also created test data for specific Test Scenarios and Test CasesCreated different set of test cases for both Equifax and TransUnion Bureaus by interacting with their Development and Testing Teams.Performed Functional, System-Integration, End to End, Regression, Load and Business Acceptance TestingCompared the decision reports to expected results after execution by using Test Director for both defect tracking and Test Management Verified the "fixes" for the reported bugs and provided status reports to the managementConducted performance testing of data driven eCommerce Credit Adjudication System Web site using HP Load Runner performance tool.Performed Non-Functional testing using Load Runner Ran Vusers checking the web server Average Transaction Response Time, Hits per Second, Transaction Response Time Under Load and generating Error Statistics .Ran and analyzed testing, and developed reports in order to convey results and make recommendations for system improvements

Win Runner 7.6, Test Director 8.0, Load Runner 8.0, UNIX, TOAD, Oracle, SQL, File Aid, DB2, Web Sphere, Microsoft Project and Visual Source Safe

REFERENCES

Furnished upon request.

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