Project Manager

karim Moledina - abqit5@r.postjobfree.com – http://www.linkedin.com/in/karim001. Cell: 647-***-****

Relevant Background Summary:

** ***** ********** ** **** life cycle development projects and Testing Large Scale and wide exposure of software application QA Projects in various industries such as: Wireless-Telecom, Call Center, Banking–Financial-Credit Card, Insurance, Property & Casualty, Vehicle Insurance Web Portal, District School Board, City of Toronto

Health Division, Municipal Property Assessment, Transport industry, Retail distribution and Web Marketing.8 + years experience as Senior QA Analyst/Tester and Bilingual – French/English5 + years experience as Team lead, UAT lead leading teams of approximately 11 testers – 30 UAT2 + years experience as QA Manager 5 + years experience in implementing QA Processes and Methodologies (QA/QC) for the Projects6 + years of experience creating Test Strategies, Test Plans, Test Requirements, Traceability Matrix.9 + years expertise in creating and executing Test Cases in all Phases.8 years experience with Test Management tools HP Quality Centre, TestDirector, Rational RQM/Clearquest.3 + years with automation tools: HP QTP, LoadRunner, WinRunner, Rational Robot, Webload3 + years experience in Telecom/call center management CTI IVR, IP, PBX/ACD, AVAYA, Cisco, Genesys Voice Platform/IVR, ICM, CRM, Telecom Wireless Mobile billing applications: Prepay/Postpaid8 + years experience Testing in Oracle, DB2, Websphere, (large scale on IBM Mainframe Z/OS),C#, ASP.NET Framework, Client Server, Web, e-Comm, SOA, Java – JEE2, SQL Server 2008..Microsoft SharePoint Service,2 + years experience Testing Microsoft SharePoint Server 2007/2010 (MOSS), IBM FileNet, and CRM. 1 year experience as Instructor, teaching SDLC, manual Testing/QA/QC Methodology and introduction to HP QC.

Professional Experience:

Project # 1

Rogers Communications Inc. Aug 2011 May 2012.

Senior Analyst/Tester (French Bilingual)

Project: Wireless Core IVR Self Service system, call routing, Post-paid billing EnhancementsPrior to Team lead on the project, coordinate test effort with BA’s/Project manager, managed offshore testersLiaise with Business Partners to ensure test strategies meet project and application needsLiaise with various groups: Project Manager, IVR Delivery, Call Centre Systems Business Analyst, Business Process Analyst, Programmer Analyst, Technical Lead, and Enterprise Systems, MW Call Center Technology Manager.Create various Test Plans for testing backend, Middleware, Wireless IVR callflow Write test cases using functional requirements, (SSD) Systems Specification document, call flows, business logic and routing guidelines for integrating Self-Service enhancement functionality into wireless Postpaid IVR systemComplex data creation in (Vision 21), Oracle for Post Pay, billing testing Execute Webservices (soapUI) testing, Middleware CCAIS (Call Centre Application Integration Services) Testing, Execute IVR call flow testing: System, Integration (Functional), regression, Risk Based Testing, including E2E Test Validation in (Vision 21) Oracle, Call Center/CRM Maestro Interactive Communications Management(ICM), data validation, ICM Interaction and Agent Screen pops, text msgs, IVR/CTI routing calls based on segmentationViewing and debugging logs and co-relating them with CDR’s(call detail records)/DBDaily defect management/resolution meetings to review, negotiate severity and prioritization Upload and execute test cases in RQM, Defect reporting, management using Rational ClearQuest/RQM

Environment: Microsoft IIS, C#, ASP.NET Framework, Java- J2EE, Genesys, CIM (Customer Interaction Management) Platform, Call Center/CRM) Maestro, (ICM) Interactive Communications Management, Amdocs, Citrix (Database Server accessed through APILink and Tuxedo Client), CSM (Customer Service Management). Oracle Client 9i, BRM,(oracle Billing Revenue Mgmt), E-Business Suite. Middleware CCAIS (Call Centre Application Integration Services), IGW (Gateway), Web Services Description Language (WSDL) Protocols: VoiceXML, SSML, CCXML, XML, WebSphere Portal, WFM solutions

Tools: ERS_C (Event Record Simulator), ORACLE SQL Editor, ETL, Rational: RQM/ClearQuest, VMware, SDLC: Agile,

Senior QA Analyst/Tester (French Bilingual)

Project: SharePoint 2007/SharePoint 2010 and consolidation of all Rogers multiple Intranet to SharePoint 2010 Create test requirement, test cases from BRD, Wireframes and provide testing effort estimation.Execute system, regression, functional, non-functional, cross-platform (PC/Mac), IE8, Safari, Firefox Testing intranet modules, such HR module: My Profile, Pay and Benefits (MyHR), Rogers services, Security testing in French and English (Prime tester in French)/Input for branding, look and feel of the application Liaise with development, Analyst teams, design team for wireframe and solution prototyping, Upload and execute test cases in RQM, Defect reporting, management using Rational ClearQuest/RQMProvide mentorship to other testers on SharePoint and Clearquest/RQM, SDLC: XP, Agile.. very Fluid Environment

Project # 2

H2 Central. June/July 2011. (Short Contract)

Senior QA ExpertEvaluation of current testing processes and Implementation of QA/QC processes, applied (QA and QC Processes in CMMI) Capability Maturity Model for Appraisal Method for Process Improvement.Provide training to a group of BA’s/Testers, Managers (previously only Ad Hoc testing) Create scalable templates specific to their needs such as test strategy, test plan, test matrix, test caseEvaluate and recommendation for test management tools /Testing of Wealth Management Website developmentEnvironment: Wealth Management web apps, Open Source. C#, ASP.NET Framework, Internet/Web apps, Bootstrap, Springloops, Webservices, XML

Project # 3

Morrneau Shepell (Sobeco). Feb 2011- April 2011. (Short Contract)

Senior QA Analyst/Tester (Bilingual)

Project: Web base Employee HR application: Health, Dental, Long-Term, Pension Group Insurance and benefits Prepare Test Strategy Plan, Test requirements, Write Test cases in MS Excel and upload in TestDirectorParticipate in business requirements analysis/Gap meetings,closely work with BA’s/Dev, Defect meetingPerform System integration, functional, non-functional/configuration, regression, sanity/smoke tests, E2E testing Extensive data analysis and data mapping and data preparation for testingTesting backend in multiple database and validation using SQL Queries, initiating Webservices, XML and validation of log files/Defect/resolution management using TestDirector Ver. 8

Environment: N-tier, Multi-platform, Multi Client Server setup, .NET Multi Oracle Databases, Power Flex

SQL Management Studio 2008, SQL Server, Webservices (WSDL), HTML, XML, SOA. SDLC: Iterative

Project # 4

Global ERP Solution. Oct 2010 – Dec 2011. (Freelance).

Instructor. Teaching SDLC, Manual Testing/QA/QC Methodology, Introduction to HP Quality Center.

Project # 5

MTS AllSTREAM. Jul 2010 – Oct 2010.

LEAD SENIOR Q A TESTER /TEST CORDINATOR (Bilingual).

Project: Integrating the contact center solutions, Cisco CTI, Optimization for Call Centers from old

to new Cisco Unified Intelligent Contact Management (ICM) Enterprise and Cisco Unified Contact Center Enterprise. Service to Fed Gov., Quebec Gov., BMO, Hydro QC, internal Help desk and IP customers.Responsible to implement Q A Processes for the Project and lead a group of TestersCreate test plan, write test requirements and test cases for both English and French using highlevel business requirements, call flows Visio diagrams and skill set Visio diagrams and execute test cases and assist in automation testing.Create UAT test cases and execution for UAT departmentLiaising with the design team for wireframe and solution prototyping, Call flows design gap analysis and Collaborate with development team in business requirements analysisFunctional system integration testing of Timelines and Thresholds, IVR Menu, Contact Routing, Queuing Transfers, Calls overflow, inbound and outbound, screen pop integration, test skill sets based on languages-Multi-level IVR: Monitor testing in Realtime using CISCO Webview to insure calls are directed appropriatelyValidate reports using Webview historical reports features to insure data is recorded appropriatelyDefect/resolution management and documentation of records of tests results using TestDirector Ver. 8 Facilitates regular testing meetings with development/Analyst teams to review defects

Environment: Cisco Unified Intelligent Contact Management (ICM) Enterprise and Cisco Unified Contact Center Enterprise.(Formerly Cisco IPCC Enterprise), Web Administration, Cisco Webview, IP phones, MS SharePoint, ASP.NET, Internet Information Services (IIS), Microsoft SQL Server, SQL, Windows Active Directory Domain and Group Policies, Customer-relationship-management (CRM) applications Web Services Description Language (WSDL) PBX/ACD, Protocols: VoiceXML, SSML, CCXML, XML. Back end IBM mainframe, SDLC: Iterative, (QA and QC Processes in CMMI)

Project # 6

Belairdirect Insurance (INTACT). Montr al. Mar – May 2010. (Short Contract)

SENIOR Bilingual Q.A. ANALYST

Project: Vehicle insurance Quote Web Portal for Quebec and Ontario online insurance quote

and client Portfolio to management. Review use cases, storyboard document (the mock-ups, field definitions tables and all data elements, French, English definitions description of the elements, displays rules pertaining to the different fields )and submit corrections to business Analyst System, regression, Functional, Risk Based Testing,Cross Browsers, smoke testing and UAT testing, Conversion testing in French and Testing and validation of the migration of content from the existing to new PortalUpdating existing test cases using Clear Case and execution of test cases Report Defect/Resolution using ClearQuest, reporting project status when requiredUse Back end system IBM Mainframe to upload data for testing or preparing data in BD2,TSO/SPFUse frond end system with Oracle database to manipulate data for testing and validation. SDLC: Agile

Environment: Client/Server and N-Tier, IBM Mainframe, SQL Server, DB2, Oracle, Web Services, Microsoft IIS.TSYS

Project # 7

BDC (Business Development Bank of Canada). Montr al. Jan – Mar 2010. (Short Contract)

SENIOR Q.A ANALYST.(Bilingual).

Project: Intranet portal SharePoint 2007 technologies Re-platformed of Public Portal

and Employee Portal on Microsoft Office SharePoint Server 2010 (MOSS).Write new test cases /updating existing test cases and execution of cases/Test scenariosSmoke testing, Regression, functional, non-Functional, Security and Performance testing,Cross Browser Web apps testing, in French and English of Employee Portal Regression testing various intranet modules, such HR module: My Profile, Pay and Benefits, vacation calendar UAT testing of Employee Portal in French and EnglishTesting and validation of the migration of content (conversion testing) from the existing BDC Intranet system to Microsoft Office SharePoint Server 2007/2010 (MOSS)Report defect/resolution using HP Quality Center, reporting project status.

Environment: Client/Server and N-Tier.NET, SharePoint Server, SQL Server, DB2, Oracle, Web Services, Microsoft IIS.

Project # 8

MPAC (Municipal Property Assessment Corporation). July 2008 – Dec 2009.

SENIOR Q.A. ANALYST LEAD/Automation

Project: Testing Property Assessment Application for Ontario Residential, Farm, Commercial and Industrial

Municipal property Assessment Web base application for Ontario (IPS) Iportal & workflow (IBM FileNet Content Manager)

Expert in Assessment value calculation: Replacement Cost New, Depreciation, Structure Adjustment, final Assessment valuesWork in multiple Projects: Project #1: IPS (Integrated Property System), Project #2: workflow (IBM FileNet Content Manager), Project #3: Iportal (Digital Mapping)Prepare test plan, test requirement and test cases for IPS/ Accept and review use cases from business Analysts for IPSPrepare traceability matrices for functionality and business requirement test for IPS And WorkflowWrite test cases for regression testing, system testing, integration testing for IPS, Workflow projectPerform System, Regression, functional, non-functional, sanity tests/handle change, End to End testing Requirements/enhancement and create test cases to insure the business continuity and supportWrite Regression, UAT test cases for Workflow (IBM FileNet Content Manager). Write Scripts (Java Scripts) and Perform load/stress performance testing for Workflow project (IBM FileNet Content Manager) using Webload. (Webservices) Write Scripts for I Portal (Digital maps web application) Project and perform Load/Performance testingExtensive data analysis and data mapping for testing for IPS and Workflow projectsExecute cases to create reports using accuate report generation system Defect/Resolution using ClearQuest, reporting on testing statusDefect management/resolution meetings to review, negotiate severity and prioritizationProvide assistance in French translation when required Assist regression testing using Rational Suite TestStudio Rational Robot

Environment: JEE2/Oracle. Web-based application developed. Rational Unified Process and the Unified Modeling Language (UML), in particular key artifacts such as use cases and use case models, class models, system architecture documents, Service Oriented Architecture, CRM. Remedy, XML files, and text/XML editors to review test data, e.g. SQL, Oracle, CASE (computer-aided software engineering) PL/SQL, Altova XML Spy, UltraEdit -32, UltraCompare -32 and text and string manipulation scripting tools such as Python. QA-related tools: ClearQuest, Rational Test Studio .Automated testing, load/performance testing, Rational robot, Webload. SQL-Programmer, TOAD from Quest Software, Visual Source Safe 6.0a, MS SharePoint, IBM-Filenet

Systems Development Life cycle (SDLC): Agile -SCRUM, Iterative RUP- Rational Unified Process (RUP).

Project # 9

HONDA Finance Canada May 2008 – July 2008.

SENIOR Q.A. ANALYST

Project: Web Portal- e-Com application - My/Honda/My Acura/My Finance

(Web app for customers to access their vehicle lease, payment accounts and service)Created test cases for regression, integration and UAT testing Executed system, regression, integration testing. cross browser, security testing, WebservicesDress rehearsal (End to End testing) and smoke testing, testing validation of French web applicationAdministrator of HP QC, maintain organizational HPQC standards, resolve issues related to HPQC projects,Facilitate and lead process improvement activities related to QC processes, coach/ trainingDefect resolution management using HP: QC Ver. 9.1 / Data analysis/data preparation for testing –DB2 / OraclePrepare daily status report/attend status meeting and defect meetings to review, negotiate severity and prioritization

Environment : Mainframe - DB2 / Web – Oracle, XHTML, SOAP, Java Script, MS Windows XP Professional, Lotus Notes mail server, HP (Mercury Interactive Corp): HP Quality Center enterprise edition ver. 9.0/9.1, Systems Development Life cycle (SDLC): Iterative.

Project # 10

AVIVA Dec 2007 – Feb 2008.

LEAD SENIOR Bilingual Q.A. ANALYST

Project: Testing AVIVA Telephony - IVR application for 5 New Call Centres for Personal Line of ProductCreate test plan,write test requirements, test cases and test Scripts in HP Quality Center for major telephony functions and execute test cases . Verification and testing of new software and hardware installations/webservices testingExecute IP Agent test, testing the IP phones behaviour with DHCP and DNS Protocols and automatic call distributors (ACDs)Test the ability to support a virtual centre environment based on intelligent skills based contact routing across Avaya Call Management System (CMS) System integration, (Functional) regression testing, UAT, such as : Broker experience testing of Timelines and Thresholds, IVR Menu, Transfers, Calls overflow, inbound and outbound ACD environment, screen pop integration, test skill sets based on language -Two-level IVR: English/French and Admin/UnderwritingDefect/resolution management: Actively tracks defects and monitors assigned defects to development and follow up on resolutions and re-testing using HP Quality Centre Ver. 9.1 Used HP:QTP for some functional testing using hybrid framework (Rec/Playback, Data Driven/Keyword Driven)Facilitates regular testing meetings with development team to review defects with AVIVA, TELUSHelp write translation from English to French and validate French language speeches

Environment: ASP .NET, Avaya CMS 8500 Switch, PBX/ACD, Avaya IP Agent softphones, Webservices. Protocols: VoiceXML, SSML, PLS, CCXML, TELUS MPLS – Wide area Network – MS Windows 2000 Professional,

HP: Quality Center enterprise edition ver. 9.0/9.1, HP: QTP, SDLC: Agile.

Project # 11

Ramzan Tours & Travel (East Africa Uganda). June 2006 – Oct 2007.

OPERATION/ IT MANAGER (Business Partner)

Manage day-to-day Operation of exclusive transport for hotel guests, manage approximately 30 employees

Process implementation of day-to-day Taxi, limousine and shuttle management services to SERENA Hotel in Kampala

Project # 12

MPAC (Municipal Property Assessment Corporation) Oct 2003 – May 2006.

SENIOR Q.A. ANALYST/UAT LEAD.

Project: Testing Property Assessment Web Application for Ontario Residential, Farm, Commercial and Industrial Lead testing team of approximately 4 Testers and approximately 30 UAT TestersReview and refine the test strategy in collaboration with the project managersInvolve in system design requirements and analysis with business analyst and development groupsWrite test cases for (Black Box, White Box), writing UAT test cases by business flow scenarios.Execution of functional system, Integration, regression testing, User Acceptance Testing, This included Integration and data migration testing, (ETL – Informatica) Accept and review Use Cases from Business analysts/Prepare test matrices for functionality and business requirement data analysis and data mapping for testing, data conversion and data migration Analysis – Legacy System Minister of Finance – IBM – DB2 - WebSphereReport Defect/Resolution using ClearQuest, reporting project status when requiredAssist in Stress and Performance testing using Rational Suite TestStudio Rational Robot Assist in gathering detailed business requirements from various sources to complete functional requirements/design and Analysis documents/Provides assistance in French translation when requiredPrepare daily status report/ status meeting and defect meetings to review, negotiate severity and prioritizationLead UAT/Provide training, presentation of new application/Interface/new functionalities.

Environment: JEE2/Oracle, JEE technologies in an Oracle environment,JBuilder, Borland Application Server 5.2, Servlet 2.3, JSP 1.2, Struts 1.1, Tiles 1.0. SonimMQ (similar to MQSeries), (Legacy System - Minister of Finance – IBM – DB2) PL/SQL, EMS SQL,Java, SQL-Programmer, XML, HTPP protocols, TOAD (Quest Software), Oracle SQL+, Oracle 9, Rational ClearQuest, Rational Robot, Remedy, Visual Source, Safe 6.0a, Novel Netware, Novel iManager,UML, CASE (computer-aided software engineering. Systems Development Life cycle (SDLC): Agile, Iterative RUP.

Project # 13

AVIVA (CGU) Feb 2003 – Aug 2003.

SENIOR Q.A. ANALYST

Project: Testing AVIVA Broker Web Portal application – Pilot project (Property & Casualty Insurance)Write test cases/Execute Web testing, (Underwriting rules, claims, billing System),Prepare test matrices for functionality from business requirementPerform system integration, regression, browser compatibility and smoke testing.Online batch testing, GUI functionality and Group/role, security testingData analysis and data preparation for testing in both DB2 and Oracle.Verification process including back end verification and batch processing/Report defect using TestDirector.

Project # 14

BANK of MONTREAL (Emfisys) Jan 2002 – Dec 2002.

SENIOR Q.A. ANALYST/Team Lead

Project: Mosaik MasterCard Internet Project

Comprehensive test of all new delivered functionality and regression testing of unchanged functionality. Coordinate some testing efforts with a group of Testers as Lead Tester/breakdown and allocation

of specific testing area within the group. Write new test cases and modify existing test casesPrepare comprehensive test plans for Master Card system and project plan for completion of testing.Perform data analysis and prepare model data for testing in DB2 Perform regression, system integration testing for online and batch application. Perform interface testing CCAPS (Consumer Credit Application Processing System), FDC (Financial Data Capture)Perform simulation testing on ATM Master Card transaction worldwide ATM MachinesVerification of online, batch, reports and statements/ Identify discrepancies, and completing work order requests.

Environment: Intel base Computers, IBM Mainframes: IBM System/390, a TCP/IP network, using TN3270 interface, NT 4.0, SQL server TSYS, TSO, TPX, INFOPAC, CA-ENDEVOR, CA-7, ViewDirect (document direct from Mobuis Management System) STARTOOL FDM VER 7.2.0, FILE-AID / DB2, IMS, SQL COMMAND MANAGER, SPUFI, Data Set Management Tool. Systems Development Life cycle (SDLC): RUP.

Project # 15

CANADIAN TIRE CORP June 2001 - Dec 2001.

SENIOR TEST SPECIALIST/COORDINATOR.

Project: Customer Link (Advanced Order Management System Web apps) and Point of Sale and Retail TechnologyRecommendation and implementation new testing processesImplementation of defect tracking system (TestDirector), Coordinator and facilitator of system testing Participate in test strategy development/Developing test schedules and coordinates testing activities. Management of defect tracking for two system-testing projects and facilitating defects resolution. Assign severity and prioritization. Liaise with Development team and Project QA leads and Managers.

Project # 16

INSURANCE INFORMATION CENTRE OF CANADA (IICC) Jan 2001 - June 2001.

SENIOR TEST SPECIALIST & CO-ORDINATOR /LEAD

Project: Uninsured Vehicles (UV) project Write test strategy and test plan documents, prepare model data for testing using Data Junction, File Aid/SQLTest using IBM WebSphere MQ Series with MTO (Ontario Ministry of Transportation), accessing Licensing & Control System (LCS).Write and execute scripts for automated testing using WinRunner.Provided mentorship and training classes on TestDirector/WinRunner.

Project # 17

COMPAQ Canada (Rogers Communications) May 2000 - Feb 2001.

QA TESTING PROJECT MANAGER

Project :( WIN IP) Wireless Intelligent Network Project-Intelligent Peripheral for Prepay mobile service (IN Prepay IS-41)Lead testing team of approximately 7 Testers and 5 Analyst, Engineers and offshore testersApplication Implementation of GSM for Rogers testing, breakdown and allocation of testing tasks .Work closely with the project managers to make sure that the schedule and milestones are reached.Perform Q.A. reviews of key deliverables/ Lead UAT Testing team

Environment: NonStop Kernel (NSK), Tru64 Unix Windows NTS-INS Platform software (and utilities), Compaq AlphaServer 4100.

Project # 18

TORONTO DISTRICT SCHOOL BOARD Oct 1999 – Feb 2000.

QA MANAGER

Lead testing team of approximately 7 Testers and 4 UAT testersWrite test strategy, test plan documents, monitor and maintain multi project plans and schedules. Perform QA reviews of key deliverables and monitor process. Lead and assist in testing for Commercial Off-The-Shelf (COTS) applications. IBM Z/OS.

Project # 19

CITY OF TORONTO (Community & Neighborhood Service) Division of Public Health. May 1999 – Oct 1999.

SENIOR TESTER & CO-ORDINATOR/LEADLead testing team of approximately 6 Testers Coordinator and provide assistance to all partition managers and business analysts on many Public Health

Web applications from renovated to new applications and participated in amalgamation enhancement Assistance to project managers in planning all stages of testing and defining testing tasks in the project plans,Review key deliverables with each partition managers and assist them in achieving their milestonesWrite test strategy, test plan documents for testing, data preparation, data migration – DB2/SQL. Application Under test: Immunization Management (Child vaccination), Inventory Management.

Project # 20

CANADIAN TIRE ACCEPTANCE LTD (Welland). Jul 1998 – April 1999.

SENIOR TEST CO-ORDINATOR / TEAM LEAD. Lead testing team of approximately 5 Testers and 3 offshore. Prime contact for co-ordinating the creation of CTAL testing strategy and development

of the project test strategy, test plan and user acceptance testing/Coaching & training.

Project # 21

MGI SOFTWARE Corp. Nov 1997 – Jul 1998.

SENIOR QUALITY ASSURANCE ENGINEER/TEAM LEAD Lead testing team of approximately 5 Testers, and 3 off shore TestersAdministrator of TestDirector, installation, Defect management, Training.

EDUCATION:

Certification: ISTQB (In Progress). Feb 2013

HP: QC (Quality Center) & QTP (Quick Test Professional), LoadRunner (In Progress)

Business Analyst Programmer Delta College (Montr al). 1993-1994

Programmer Herzing Institute (Montr al).

Bachelor of Commerce (Partial) Concordia University (Montr al)

Major in Data processing

COMPACT Telecom: Network Solution Certification

WIN IP, WIN BOS/PSMS, WIN INS Prepay, WIN MCP Gateway Operation & Administration

(Wireless Intelligent Network - Intelligent Peripheral)

NetWare 4.1 Administration – Novell Education Certificate

LANGUAGE:

Fluent in English and French: speak, read and write

ADDENDUM:

Technical Skills – Summary of Test tools and Technology

Test Management Tools: HP Quality Center enterprise edition ver. 9.0/9.1/10, Rational: ClearQuest/RQM

Compuware: QA Run, QA Director, QA. Tracking, TrackRecord

Automation Tools: HP: (QTP) Quick Test Pro

Exposure: LoadRunner/WinRunner, (2000) /Web Test Ver. 4.0, 5.0.6.2, 7.05

Rational Robot (with some RFT exposure), WebLoad (Radview)-Performance testing

Knowledge of soapUI, Cross Browser Web apps testing: Browserlab (Adobe), Browsera

Methodologies :( SDLC): Agile, SCRUM, Iterative, RUP, RAD, Waterfall, Incremental, V model,

QA and QC Processes in CMM, CMMI

Operating Systems: Windows: Window NT, 2000, XP Prof, Window Vista, Windows 7, OS, Linux, UNIX,

Database: MS Access, ORACLE 9I, 11g, DB2, (IBM) Websphere, CRM (customer relationship management)

Server/Network Environment: IBM System/390 Z/OS a TCP/IP Network, NT 4.0, SQL Server, Warehouse Management Systems, ASP and ASP.NET, XML, Microsoft SQL Server 2000, SQL Server 2008. Microsoft SharePoint Server 2007/2010(MOSS). JEE/Java, Web-based, SOA-JEE technologies in an Oracle 11g environment. JBuilder, Borland Application Server 5.2, Servlet 2.3, JSP 1.2, Struts 1.1, Tiles 1.0. SonimMQ, Tomcat.TSYS

Version control Tools: Rational Clear Case, Visual Source Safe, SharePoint, FileNet

Database Tools and other: SQL Management Studio 2008, SQL, Oracle PL/SQL, TOAD, Altova XML

DataJunction, File-AID, TSO/SPF, HP (Test data management), ETL informatica, knowledge of Altova MapForce 2012

Spy, UltraEdit -32, UltraCompare -32, and text and string, XML files, and text/XML editors to review test data.HTML

Scripting tools: knowledge JavaScript, VBScript, Perl

Project Tools: MS Office Suite: MS Project, Word, Excel, Access, Visio, PowerPoint, outlook, MS communicator, Lotus Notes, Bootstrap.

CALL CENTER MANAGEMENT:

Cisco Unified Contact Center Enterprise Web Administration, Cisco Webview, IP phones

Protocols (such as VoiceXML, SS

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