Project Customer Service

Julio Martinez

Julio Alejandro Mart nez

A.A.S. Electronics Engineering Technologies

CompTIA A+ Network +512-***-**** **************@******.**.***

I am a results driven IT professional with upper level experience in the engineering, administration, and support of information systems. I carry an in-depth understanding in the implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN networks. I posses strong hands-on computer and networking technical experience coupled with CompTIA A+ and CompTIA Network + certifications. I have a proven ability to lead and motivate project teams to ensure success. I carry a ten plus year track record for diagnosing complex problems and consistently delivering solid technical solutions. I have over 7 years of experience working with various topologies like; LAN, WAN, VLAN, and WLAN. I also have solid experience customizing Windows Server 2003 and 2008 domain services using a variety of technologies including Active Directory, DNS, DHCP, and Group Policy. I have a great attitude & willingness to learn outside of the office & train on the job; recently interested in network security. I am actively pursuing the Cisco CCNA Routing and Switching certification with a solid plan to target the CCNP Routing and Switching. My goal is to actively assist in the implementation, maintenance and management of mid to upper level computer networks. My long term career goal is to produce, lead, and manage networks as a certified Cisco engineer.

Systems: Windows Server 2003, Windows Server 2008, Windows XP, Windows Vista, Windows 7, Apple OSX, Linux (Ubuntu, BackTrack, openSuSE, Slackware, Fedora Core)

Hardware: Dell, 3COM, Netgear, Linksys, D-Link, Cisco, SonicWall, Censornet, Exabyte, Dell Power Vault, PowerEdge, Optiplex, Latitude, Inspiron, HP, Panasonic

Software: Exchange 2007, Office 2003/2007/2010, WSUS, SharePoint Services, Terminal Server, Backup Assist, Symantec Backup Exec, McAfee ePO, MySQL, Squirrel Mail, Postfix, Nagios, Openfire/Spark, SNORT, Netcat, NMap, Wireshark, Netstumbler, MS Powershell, BASH, VeriSign, Remote Desktop Protocol, VNC

Security Hardware: SonicWall, Censornet, Barracuda, Smoothwall, Cisco PIX/ASA, Netgear

Networking: DNS, DHCP, TCP/IP, VPN, SSL, WLAN, LAN, VLAN, IPv4

Electronics: Digital Multi Meter, Oscilloscope, Logic Analyzer, PCB Troubleshooting, Component Level Diagnostics, TTL Logic

Personal: Fluently read, write and conversant in Spanish and English. Type 15wpm. Written an e-book and created learning videos in Spanish teaching the fundamentals of subnetting IPv4 addresses and posted to the following website http://subredes-sin-secretos.com.

Travel: Yes

Relocate: No

Education

1996-1998, ITT Technical Institute, San Antonio, TX

Associate in Applied Science – Electronics Engineering

Cisco CCNA scheduled for end of August 2011

CompTIA A+ COMP001004363238 September 17, 2005

CompTIA Network+ COMP001004363238 August 5, 2006

Certificate of Achievement: 5047 Introduction to Installing and Managing Microsoft Exchange Server 2007 New Horizons Learning Center 2009

Certificate of Achievement: Comprehensive Cyber Terrorism Defense University of Arkansas System Criminal Justice Institute May 14, 2010

Certificate of Achievement: Cyber Terrorism First Responder University of Arkansas System Criminal Justice Institute July 2, 2010

Experience

2008-Present, State of Texas: Texas Board of Architectural Examiners, Austin, TX

Network Specialist III

Completed revival and upgraded of McAfee ePO Antivirus server, rebuilt Apache web frontend and SQL backend

Expanded network storage capabilities by procuring and deploying a new Terabit storage server

Completed New Desktop project; procure and deploy 23 new Dell Optiplex760 (Vista Business), D.O.D. wipe and surplus 23 end-of-life Dell Optiplex GX270 (XP Professional)

o Was commended on this project and received a salary increase as a result of performance

Completed new Exchange Server 2007 in-house mail project saving the agency over $15,000 a year in third-party mail-hosting. Also, I successfully deployed new Barracuda SPAM/Mail filter for Exchange Server.

o Was commended on this project and received a salary increase as a result of performance

Awarded new server project, procured and deployed seven Dell PowerEdge servers (five R300 and two R510) to replace end-of-life Dell PowerEdge servers. Upgrade path: Windows Server 2003 to Windows Server 2008. Project completed two months ahead of schedule.

o Was commended on this project and awarded a one-time pay merit

Promoted to Network Specialist III as a result of peak performance and project completeness

2008-2008, Unisys Corp. Austin, TX

Service Support Representative L2 – After Hours Queue

Manage overflow inbound calls and email trouble tickets for day shift agents

Review and refine technical troubleshooting help file and knowledgebase articles

Bi-lingual liaison for international clientele

Inbound call issue tracking and resolution

2007-2008, Univista LLC, Austin, TX

Customer Service Engineer

Designed and implemented multiple secure WAN links using SonicWall Virtual Private Network tunneling protocol

Designed and implemented multiple 500GB to 1TB backup solutions using Backup Assist, and Backup Exec with custom scripting

Designed and installed FTP server using WS_FTP/Ipswich, wrote and published administrative documentation process for client

Designed and implemented mobile message services using Blackberry Enterprise Server

2005-2007, Unisys Corp., Austin, TX

Service Support Representative L1 – Bi-Lingual Queue

Managed over thirty representatives in incremental shifts with four team leaders allowing a constant management support presence in the team

Trained new hire technicians in client policy and procedures for deployment to the service floor

Managed user account trouble requests for Global ERP and JDE

Documented and implemented solution processes to assist ticket coding using MS Help File

2005-2005, Spherion (Dell Corp.), Austin, TX

Electro Mechanical Repair Technician

Refurbished and tested end of life systems for donation to public schools nationwide

Designed and implemented Dell server refresh station that was used as a permanent solution to refurbish server technology for re-sale to the wholesale market which helped our department reach over $250,000+ in sales for the quarter.

Trained new technical staff on production floor policies and procedures which ensured their immediate success on the manufacturing floor

Managed asset tag recovery and documentation project that helped the company ensure that company property was accounted for during site audits

2000-2004, Nielsen Media Research, San Antonio, TX

Field Representative

Managed three service areas and three technicians in South Los Angeles, California during a project launch and test of new field hardware; Mark 2/3, People Meter, AP Systems

Managed over sixty member households spanning six cities in the South Texas Valley and Hill Country

Assisted and oversaw new installation projects as a Co-Team Leader in the Greater Los Angeles, and Austin areas

Assisted new system rollout in four major test markets across the US to include, Austin, San Antonio, Los Angeles, San Diego

1998-2000, CRV Inc., San Antonio, TX

Systems Analyst

Managed two core government contract accounts

Oversaw imaging systems maintenance department

Collaborated with client management staff on SLA and maintenance budget

Designed and implemented desktop hardware solutions that helped clients stay under budget

1995-1998, High Definition TV Repair, San Antonio, TX

Audio Video Technician

Streamlined VCR systems repair process

Built AV Systems test center for multi test environment

Manage and administer A/V repair work orders

Administer repair facility parts inventory tracking system

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