Customer Service Sales

Personal Information

Kavita Madhura

** ****** *****, *******

L3S3B4

Ph: 905-***-****, Cell: 647-***-****

Email: *************@*****.***

Career Objective

An experienced Customer Service and Sales Consultant with demonstrated strengths in customer support, sales, team work and value addition approach.

Employment History & Accomplishments

Organization Nuance Communications Inc for MARKETLINC Incorporated.

From October 2009 – Present (at Remote Office in Markham,Ont)

Interacting with potential customers via Chat line, Phone and Email.

Troubleshooting computer/web issues as and when required.

Developed long-term relationships with clients thus very successful with repeat orders and referral business.

Increased Sales manifold while actively promoting and cross-selling a Full range of software products .

Received sales person of the year Award in 2010 for the sales of Speech Recognition and Imaging Products.

Organization TD Canada Trust

(Markham, Ontario)

Loss prevention Agent at TD Fraud management

From August 2008 until September 2009

Resolved customer disputes.

Completed Lost Reports and itemizing fraud transactions confirmed by the customer.

Educated customers on how to be more vigilant and avoid giving out secured information over the phone or on the internet.

Successfully accomplished customer service /satisfaction targets within the Organization as was required.

Organization Amex Bank of Canada.

(Markham, Ontario)

Value Generation Associate

From November 2001 – July 2008

Resolved customer disputes.

Handled and set up Fraud cases on our in house system.

Contributed in team meetings and in Peer Coaching.

Contributed in the development of quarterly team business presentations.

Awarded with Gifts and Cash for achieving sales targets on regular basis.

Exceeded targets in sales, productivity and customer satisfaction.

Education & Qualifications B Sc ( Bachelor of Science -1993)P G Diploma in Foreign Trade Management (1997)Continuing Diploma in Computer Programming from Seneca College (2011-)

References Available on request

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