Customer Service San Francisco

Adrienne M. Hill

**** ********* **. #***, ******** CA 94704

415-***-**** *******@*****.***

http://www.adriennehill.com

CAREER FOCUS

Looking for a career that will help build positive relations between professional companies and their constituents.

BACKGROUND SYNOPSIS Experienced in writing news articles, sports articles, editorial pieces, and research reportsCopyediting, transcription/editing of interviews, and proofreadingAble to handle multiple tasks simultaneouslyOpen-minded leader. Motivated. Goal-Oriented. Problem solverTenacious and flexible in high-pressure situation

PROFESSIONAL

EXPERIENCE

Executive Direction, Inc., San Francisco, CA

Contracts AdministratorPrepare and administer contracts for IT employment agencyNegotiate contractual issues with employees until resolve is reachedPrepare and edit monthly reports in ExcelGeneral Administrative duties (telephone, fax, filing)

07/06 – 05/07

San Francisco State Xpress Newspaper, San Francisco, CA

Staff Writer/ReporterWrite, edit, and proofread articles for a student-run weekly publication.Authored several news and sports articles and covered a variety of writing assignments including breaking news.

05/05 – 05/06

Curve Magazine, San Francisco, CA

Editorial AssistantEditorial Assistant to all publication contributors, including freelance writersProofread all publication articlesFact-checked every article to guarantee accuracy

03/06 – 05/06

San Francisco State Police, San Francisco, CA

Lead ReceptionistPerformed electronic livescan and hardcopy fingerprints for employment background checks and clearance.Lead receptionist in charge of training all new receptionistsTelephone customer service, Filing, Billing

11/02 – 01/06

EDUCATION

B.A., Journalism – San Francisco State University

Journalism Major – University of the Virgin Islands

Diploma – Lynnwood High School, Lynnwood, WA

2006

1995

TECHNICAL

SUMMARY

Microsoft Office (Word, Excel, PowerPoint) IBM and Macintosh Systems In Design Dreamweaver Photoshop Soundtrack Pro Printer, Scanner, Fax

References Available Upon Request

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