Project Manager Management
Resume:
DEEPAK VERMA CCNA
Woodbridge, ON L4H 2B6
*****@*******.***
HIGHLIGHTS OF QUALIFICATIONS
• Extensive experience in the IT field.
• Enthusiastic, self-motivated and outgoing, along with a positive attitude and outlook.
• Good interpersonal skills, able to establish productive relationships with people at all levels and aware of the benefits in creating a good team atmosphere.
• Assist program management in ensuring adherence to network plans.
• Stay current on industry technical knowledge – working towards CCNP.
• Enjoys working as a member of a team but can also use own initiative to work independently.
• Comfortable with new challenges, confident in taking on more responsibility if required.
• Above average written and verbal communication skills, able to convey information, ideas and solutions in a clear and concise manner to technical as well as non-technical personnel.
• Experienced at working under pressure and within a changing environment, responds quickly to problems as they arise and remain calm in stressful situations.
• Demonstrated experience supporting both external and internal clients
• Experience in Windows server 2000/2003/2008, Active Directory and Exchange 03/07, Blackberry Enterprise Server, Lotus Notes.
• Hands-on experience in leading all stages of system development life cycle efforts, including requirements definition, design, architecture, testing, and support.
• Strong technical support acumen with a background in multi-platform systems and educating people on information technology topics with solid understanding of networking fundamentals and security.
• Hands on PM experience dealing with different levels of users and vendors.
EDUCATION AND QUALIFICATIONS
Cisco Certified Network Associate (CCNA 640-801) 2004
Banking and Finance for Intermediates (GNVQ) 2000
General & National Vocational Qualification (GNVQ) in Computer Programming 1996
Higher National Certificate (HNC) in Electrical & Electronic Engineering 1986
ORGANIZATION SKILLS
• Effectively able to prioritize workload and execute tasks through planning, enabling important work to be completed first in a challenging environment, and flexible towards hours.
• Making sure that the right people or resources are in the right place at the right time.
• Capable of multitasking jobs or issues, can deal effectively with many things at once.Provide guidance to partner teams and peers and meet committed project timelines and budget Ability to resolve issues quickly and professionally under strict deadlines.
TECHNICAL SKILLS AND KNOWLEDGE
• Senior Project Manager for MPLS networking – developing and staging implementation schedules.
• Work with project managers to investigate, evaluate and make recommendations on technologies to be implemented in the data network, support complex bids and non-standard customer requirements.
• Downloading customer scripts onto IP telephones.
• Understanding of electronic components and circuits, electronic devices, testing, electronic systems, digital electronics and PC maintenance (computer fault finding).
• Cisco IOS, Catos, Windows (9x, 2000, NT, XP).
• A good technical working knowledge of the MS Office Suite including MS Visio, MS project, quick to grasp new applications, technologies and operating systems.
• Loading software, configuring and staging Nortel switches and routers – from the Ethernet Routing Switch 1424T range to the Ethernet Routing Switch 5530-24TFD range.
• Leading a team of network engineers responsible for staging and implementing customer networks.
• Installing Blackberry Desktop Manager on users devices.
WORK EXPERIENCE
Enterprise Infrastructure Analyst, Bell Canada, Mississauga. Canada. Sep 2012 – present
Focusing on ensuring higher IT asset utilization, enhanced application management, and continued cost effectiveness across various supported platforms. Producing accurate reports on Bell server inventory to present to high level management on a weekly and monthly basis. Working with various vendors who support the servers within the Bell infrastructure.
Day Manager / IT Coordinator, Mckinsey and Company, Toronto, Canada Feb 2011 – July 2012
• Maintain asset/device information Maintain records and keep all recociliation reports up to date
• Ensure accuracy of all data; perform quality checks on a frequent basis
• Generate reports for administration and cost control
• Have a strong working relationship with all of the wireless carriers and have escalation paths
• Coordination of troubleshooting with the carrier and users with their blackberrys
• Provide direct user facing support
• Provide counsel on the best cost and service options, for both base plans and also traveling phones
• Administrating users on the blackberry enterprise server BES 4 and BES 5
Key Achievments
. Main point of contact for the new Iphone pilot project for users in NA – negotiating with users in regards to their blackberry to Iphone upgrades.
IT Team Lead/Coordinator, Easyhome Ltd, Ontario, Canada Nov 2009 – Feb 2011
• Work directly with internal staff to provide technical support/direction and project status updates.
• Analysed each team members performance and motivated them to perform even better.
• Determined duties and responsibilities of team members.
• Organized training and workshops for team members.
• Coordinate and oversee the delivery of all hardware, software, and networking requirements for new and renovated stores
• Configure new store hardware and software and oversee shipping
• Provide project status updates regularly in written form and via conference calls
• Coordinate new store openings with the point of sale provider
• Provide technical coordination for all IT corporate projects including project tasks, timelines, documentation, and resource management.
• Perform other related duties as assigned.
• Administrated and maintain Exchange 2003/07 on Windows 2008 server
• Designed and Implemented Enterprise patch management solution and process for windows xp pro/Vista Enterprise (1200 workstations), windows 2008 & 2003 server (1000 + Intel servers/Virtual Server)
Key Achievements
Was directly involved in the opening of 20 stores within North America on time and on budget.
Involved in new office move where I undertook the responsibility of connecting routers and switches onto patch panels & making sure all work was completed within certain times.
Team Lead / Network Support Analyst, Universal Energy Corporation, Ontario, Canada July 2007 – Sep 2009
• Fully manage the day-to-day telephony/PBX operations including but not limited to phone installations, moves/adds/changes and set configurations (Digital/Analogue).
• Inspired each and every team member to perform and give their best.
• Manage voicemail services using Call Pilot.
• Be responsible for managing and supporting all Call Centre modules such as Symposium, ACD queues, dialers (predictive/progressive) and call recording devices and software (Nortel CQRM/VoiceGate solutions)
• Plan, design and implement call queues and routing as required.
• Manage and maintain the BlackBerry Server platform (MDS and Enterprise) including adding/deleting/wiping devices, creating and applying policies to ensure user compliance and troubleshooting any cellular issues for over 1000 users.
• Maintain accurate and complete system documentation including hardware and software inventories for cellular products and associated assets.
• Maintain a backup system and disaster recovery strategies for the PBX and BlackBerry Enterprise Server.
• Manage networking protocols including switches, VLANS, Fiber Optic Connections.
• Manage Active Directory and Exchange 2007 servers as required.
• Manage connectivity devices including but not limited to Firewalls, VPNs, RSA and tokens.
• Train, mentor and monitor support staff as needed.
• Provide hands-on and after-hours services as required.
• Provided 2nd and 3rd level of support in the designated areas.
Key Achievements
Was the main point of contact when part of the call centre was moved to another location. Handled the network design, telephone systems and data back up for the new site.
Project Manager / Cisco Integration Engineer, British Telecom, London, UK April 1999 - July 2007
• Downloading IOS, Catos, Rommon software change and password recovery on the following devices; Pix firewalls, Cisco 700, 800, 1700, 1800, 2600, 2800, 3745, 3845, 7200 series routers, Aironet 1100, 1200, 1300 Access Points, Catalyst 1900, 2950, 3550, 3750, 6500, (Supervisor engines I, II & 720) 10720 switches, Cisco 10K, GSR 12000 series, AS5300 gateway server and multilayer switches.
• Input, after vetting, customer configuration information into all of the above devices, including remote downloads and carrying out end-to-end testing (pinging, telnet) on the Cisco router range.
• Stage, test and document many 6500’s for major customers, i.e.: Barclays Plc, JP Morgan Chase, RBOS, Citibank, Pepsi and Coca-Cola.
• Responsible for provisioning large volumes of Cisco devices as part of the migration of the new NHS N3 network and Barclays Columbus Project.
• Research and reference technical issues as they occur or as required.
• Relay technical as well as non technical information to colleagues or customers in a clear and concise manner, fully aware of the need to safeguard sensitive customer information.
• Deal with 1st or 2nd line issues as appropriate or escalate through to the suitable channels.
• Maintain the stock database for stock control and order processes, providing accurate statistics for finance, charging agents and customers.
Key Achievements
Was the project manager for all MPLS work carried out by British Telecommunications covering Western Europe, Asia and Scandinavia in regards to downloading configurations, software and staging issues.
Was the team leader for my colleagues in Asia, Scandinavia and Western Europe to implement projects from a sophisticated proposition all the way to an on time delivery. This was achieved on a regular basis and I received numerous customer bouquets.
Was the team leader with 2 network engineers for all wireless router work in regards to downloading customer scripts and staging virtual networks on Aironet routers.
REFERENCES ARE AVAILABLE ON REQUEST
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