Technical Support Technician

KIRUBA SUBRAMANIAM

** *********, *******, ** *** 3Y4

647-***-****, 647-***-**** ************@*******.***

CAREER OBJECTIVE:

To secure a full-time position as a Computer Technician / Technical Support / Assembler

PROFILE:3 years of experience as a Computer Technician and Assembler, Fiber Optics Cable Assembler and Web Page Designer, highlighted with notable technical achievementsTechnology focused with advanced level computer skills (hardware, software, programming)Detail-oriented, with strong analytical and problem solving skillsAble to work well independently, with little supervision, or in teamExcellent interpersonal, verbal and written communication skillsAble to multi-task, prioritize duties and meet production targets

Technical Skills

Environments: Win XP,2000,Vista,Windows 7,MacOSX, Internet

Explorer 5.0, Netscape Navigator Gold 5.0, and World Wide Web

Software: MS Office 95/98/2000/XP (Word, Excel, Access, Outlook,

PowerPoint)

Graphics: Corel Draw 8.0, 9.0, Corel Photo Paint, Adobe Acrobat 3.01, and

Adobe Photoshop and Adobe Illustrator

Internet: Web Developments using HTML, Java Script, Micro Media Flash

Dream Weaver, Fireworks, Image Composer, and Front Page 2000

EMPLOYMENT:

2008- 2011 Mobile Technician Lead Tech Flextronics, New market

CPU Support, Troubleshooting, technical support and Mobile phone repair.

2007- 2008 Technical Support VMC Consulting (A VOLT Information Sciences Company). Toronto

Provided Apple iPhone, Apple Mac OS X & CPU Support, Troubleshooting, technical support Responded to customer problems and repair.

2003-07 PC Technician VK Tech Inc., Toronto

Provided PC Assembling Troubleshooting and upgrading, technical support responded to customer problems and repair requests

2001-02 Computer Technician Sprint Computers, Ottawa

Provided PC Assembling, Troubleshooting and upgrading,

Installed/uninstalled and configured various software packages on PCs

Answered customer inquires relating to PC hardware and software

Page 2 Kiruba Subramaniam (continued)

1998-01 Computer Technician and Hardware Specialist (Contract)

Wonder Computer International, Ottawa

Provided PC assembling, troubleshooting and upgrading, and technical support to users in the Microsoft environment

Responded to customer problems and repair requests

Provided technical support to users with network related problems, i.e Printers, workstation, uninstalled and configured software packages on PCs. D

Answered customer inquires relating to PC Hardware/Software

1997-98 Fiber Optics Cable Assembler (Contract) JDS Uniphase, Ottawa

(Company supplies the Industry with the most comprehensive range of advanced active and passive components and modules, test instruments, interconnect products and commercial lasers)

As part of a team, analyzed the customer requirements on Fiber Optics

Cable Assembling, provided tech assistance to peers in the team

Assembled Fiber Optics Cables to several products for various telecommunication companies, including the Nortel Networks

1996-1998 Web Page Designer (contract) Mithuna Technology Solutions Inc., Ottawa

Designed, developed and maintained prominent ethnic websites using Photoshop, Adobe Illustrator, MS FrontPage, HTML, and Java Script

EDUCATION:

2000 Computer Systems Technician Willis Business College of Ottawa

Courses in Tech support, troubleshooting for PC’s, OS and networking environments, as well as network and systems administration, installation and configuration for Win 9x/NT/2k systems, Linux, Novell, network servers

1996 Web Page Design Praxis Training Institutes, Ottawa

Web layout and design using HTML, Java Script, Micro Media Flash, Dream

Weaver, Fireworks, Image Composer and Front Page 2000

1997 Computer Technician and Assembler Diploma

Rainbow Technology Development Center Ottawa

Upgrade, repair and Maintenance of IBM PC Compatibles

1992 OSSD Marc Garneau Collegiate Institute Toronto

Introduction to programming techniques and algorithm design, programming using

C/C++ and Pascal languages: Math Physics and Chemistry

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate