Customer Service Representative

LINDA DEALMONTE

** ****** ***** ***** ***** # ***

NORTH YORK, ON M3N 1K4

Cell: 647-***-****

E-Mail: ***************@*******.***

OBJECTIVE: FOR A COLLECTION AGENT POSITION OR OTHER THAT WILL QUALIFY MY EXPERIENCE IN THE WORK FORCE

SUMMARY OF QUALIFICATIONS:

Over fifteen years experience in the Customer Service, Administration and Accounts Receivable sectors; including sales, call centre’s and collections In depth knowledge of secretarial and administrative process in both the public and private sectors; proficient and fluent in both English and SpanishExcellent organizational skills with extensive experience working in a fast-paced environment, with the ability to multi-task and able to adhere to timelinesHighly efficient, punctual and goal oriented with reliable and respected work ethic Enjoy contributing to a team effort and good working environmentExcellent research and analytical skills and demonstrated ability to provide leadershipIn depth knowledge and hands-on experience with variety of hardware platforms and software applications, including computer, networking, peripherals and data base management in environment; hardware, software and network installation, configuration and troubleshooting; MS Office, MS Word, Excel, PowerPoint, Access, Outlook

EDUCATION:

Community Micro Skills Development Centre Certificate 2005-2006

(ITTW) Information Technology Training for Women

Computer Network Engineering Technician Certificates 2001-2002

Radio College of Technology

Computer Repair & Electronics Certificate 1998

Burnhamthorpe Collegiate Institute

WORK EXPERIENCE:

Remedial Assessment Inc., Toronto, ON 2008 - 2011

Accounts Receivable Clerk/ Customer Service Representative

Called Adjusters from the Insurance Companies for approvals of the OCF-18 for patient assessments or treatment devices Received and register files periodically to ensure they were complete and correctly with patient signature, Lawyer referral, OCF-22 invoices OCF-18 the approval of the adjuster from the Insurance CompanyInvestigate circumstances surrounding insurance claims to determine validity of claimTake statements and consult with claimants, accident witnesses, doctors and other relevant individuals and examine records or reportsLiaise and submit invoices and medical reports to lawyers, adjusters, managers and supervisors when requested, including patient medical assessmentsPrepared official documentation to lawyers in order to protect the accounts for mediation or settlement in court;

Collect – Corp/ American Express, Toronto, ON 2007-2008

Credit Analyst/ Customer Service Representative

Analyzed credit data and financial statements to determine the degree of risk involved in extending credit or lending moneyEvaluated customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activityGenerate financial ratios, using computer programs, to evaluate customers' financial status; completed data entry and reports in alignment with policies and proceduresDetected fraud and managed NSF Cheques on card member accountsManaged inbound and outbound calls from card members with current, cancelled and out of pattern accounts; processed payments with the card member’s bank account informationSetting up payments plans such as the CPA Plan for the card members past due accountsPAR and ID override card member accounts

Global Educational Savings Trust Plan, Mississauga, ON 2003-2007

Enrollment Officer

Presented Savings Trust Plan to potential investors and low income families Demonstrated product knowledge in plans and investments available Maintained accurate records of all investments and prospecting activities including sales calls, presentations, closed sales, and follow-up activities with families and referrals Maintained contact with all clients, build trust and communicate effectivelyDemonstrated ability to interact and cooperate with all company employees, policies and proceduresMaintain professional internal and external relationships that meet company core values. Participated and contributed to the development of educational programs offered to clients and prospects

Ontario Ministry of Transportation, Toronto, ON 2002-2003

Administration/ Office Assistant

Responsible for keying in, editing, proofreading and finalizing correspondence reports, statements, invoices, forms and other documents from notes using computersVerified accuracy and completeness of data upon completionTranslated official documents of a classified and confidential nature from Spanish to EnglishMaintained and developed office automated and manual filling systemsPerformed data entry and operated fax machines and other office equipmentEntered and processed infractions, suspensions, plate renewals and cancellations

References available upon request

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