Manager Customer Service

RICHARD RICKERSON

objective

Field Service Engineering – Manufacturing Automation

Experience

*/**** – Present Hydro Resources Ft Lupton, CO

Instrument/Control Field Service Commercial & oilfield water service Eaton Soft start, Commission AFD motor drives

1/2012 – 7/2012 Kelly Services Upsher Smith Labs Denver, CO

Pharmaceutical Production Technician

9/2008 – 12/2011 Private Steamboat Springs, CO

Electronics - Automation consultant – PC Support

12/2007 – 9/2008 Wal-Mart Steamboat Springs, CO

Pharmacy Technician

12/2006 -- 6/2007 TIC Steamboat Springs, CO

IT Service Desk Technician

Microsoft Windows 2000, XP Office Suite, Outlook, Laptop connectivity, networks, printer diagnosis, SAP security and navigationRecord all calls received and dispatch as required CMMS Track-It

1998–2006 Cobe Cardiovascular Arvada, CO

NX 4 Automation Equipment Maintenance Support, North Production Clean RoomDevelop diagnostic & preventive maintenance procedures to reduce MTTR on motion control subsystems.Manufacturing engineer polycarbonate/hollow fiber oxygenator products.Remedial maintenance on complex PLC SLC-5xx controlled automated manufacturing equipment, ultrasonic welders, spin welders, hot plate welders, precision leak testers, robotic manufacturing sub cells, high volume vacuum, laser stations, precision voltage monitors, pid loop programming, HEAT CMMS. Create/implement IQ/OQ/PQ FDA regulated environment, use gauge R&R Interfaced with vendors to improve equipment spares reliability and availability.Upgrade barcode system. Create VB-6 software to diagnose or setup barcode system components.Provide instruction for junior technicians on electromechanical, pneumatic, motion control, Customer service, SLC500 RSLogix and data collection systems.MAINTAINS GMP, ISO9000, MOP, SOP records to fulfill FDA standards.

1997–1998 Gambro Technical Services Lakewood, CO

Desktop-Laptop SupportCreate helpdesk procedures and log for national 16-hour coverage.Train, support and management of Windows 95-98, Office Professional and proprietary work order data entry systems. Reducing work orders turn around from 100 days to 56 and improving.Maintain software integrity and hardware function of Field Manager laptop hardware and communications improving cohesive interpersonal interconnectivity.Co-ordinate the hardware interconnectivity for National Training with database administrator and NT network specialist.

1994–1997 Cobe Laboratories Arvada, CO

Senior Service RepresentativeSupport new production line manufacturing equipment, developing preventive maintenance routines and diagnostic maintenance analysis procedures.Train new equipment technicians on Allen Bradley ladder logic, Galil motor controls, 3 phase motor control, various pneumatic-electronic-electromechanical control, and general diagnostic approach.Interface Intermec bar code readers to an electronic data collection

1993-1994 Walker Data Systems Breckenridge, CO

Field Service Manager

1992-1993 Leadville General Hospital Leadville, CO

Data Processing Manager

1980-1991 Preferred Computer Service Inc. Madison, WI

Field Service ManagerField Service Support IBM mainframe, peripheral systems, NCR POS

1968-1980 IBM Corp Madison, WI

Field Engineering Customer Engineer; mainframe systems & peripherals

Education

2003 Colorado State University Denver, COControlling Project Risks & Costs

2002 Villanova University Villanova, PA

2001 Colorado State University Denver, CONetworks+Rockwell International Lakewood, CO

SLC-500 Programming

2000 Intermountain Technical Solutions Denver, COHazardous Waste Operations/Emergency Response 29CFR 1910. 24hrs

1999 Red Rocks Community College Lakewood, COVisual Basic 6.0 Programming in Windows

1998 Colorado School Mines Denver, CO Hazardous Waste Operations/Emergency Response 29CFR 1910 40hrs

1998 Allen Bradley-Rockwell International Lakewood, COSLC-500 Maintenance & Troubleshooting

1992-1994 Colorado School of TCM Denver, CONational Board Certified Acupuncturist 1800

1993 Red Rocks Community College Lakewood, COAnatomy & Physiology 8Biology 5

1970–1985 University of Wisconsin Madison, WIComputer Science and Business Administration.

1968-1980 IBM Corp Madison, WICustomer Engineering Field Service Mainframe 360-370-43XX

Interests

Alternative methods of Healing & Health; Acupuncture, Equity investing..

e-mail abqint@r.postjobfree.com

Steamboat Springs, co 80488 970-***-****

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