Management Project

Mason C. Brown

*** ******* ***. ****** ****, IL 60130

773-***-**** *******@*****.***

QUALIFICATIONS

Marketing Coordination ~ Communications ~ Sales ~ Project Management ~ External Relations

Results-driven, creative professional with diverse business experience and a record of results optimizing productivity, reducing costs and exceeding expectations. Ability to cultivate strong internal and external relationships with high-profile customers, while facilitating work flow improvements and critical projects. Exceptional communication, interpersonal and critical thinking skills. Proficient in Sage MAS 200 Business Management Software, Google Apps For Business, FileMaker Pro 10, MS Word, MS Excel, Adobe Acrobat Pro – LiveCycle Designer, Crystal Reports 11, MS PowerPoint, UPS Worldship, V-Technologes' StarShip and ShipGear.

Additional capabilities include:

Program and Project Leadership

Event Planning

Policy and Procedure Development

Team Training

Reporting and Analysis

Database Management

PROFESSIONAL EXPERIENCE

INTELLIGENTSIA COFFEE and TEA, Chicago, IL, Los Angeles, CA 2001-2012National Customer Support and Direct Marketing Manager

Marketing and Sales From 2003-2012, conceived, designed and managed Intelligentsia’s monthly Roasting Works Tours which consistently sell out at 70 attendees, $20 per ticket Developed and managed Intelligentsia’s Office Coffee program building it from $2,000 annually to over $225,000 in annual revenueIn 2010, revitalized Intelligentsia's Roasters Choice Program to bring membership from 40 members to 110 members; priced from $195 to $765 per subscription based on months subscribedInstituted and managed Intelligentsia’s Internal Release program which sent lb of coffee to 70 of their top wholesale customers and industry influencers prior to its release

Personnel and Project Management Successfully built Intelligentsia’s Customer Support Department from a $1 million to $25 million dollar company and managed daily department operationsHired, trained and managed a staff of five Customer Support Representatives who handled more than 850 wholesale accounts and over 15,000 web-based customers around the worldFrom 2005-2006, successfully co-managed Intelligentsia’s business software migration from QuickBooks Pro to MAS 200. Worked closely with consultants to develop future business rules for the companyAuthored and managed ordering system for daily deliveries to all six of our retail stores in Chicago and Los Angeles Identified and implemented best practices for data management and handling

MASON C. BROWN Page Two

PROFESSIONAL EXPERIENCE

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Communications Management Initiated and managed Intelligentsia Coffee’s main Twitter account from 0 – 5,000 followers Authored tweets to build product anticipation; currently at 15,800 followersAuthored and edited copy for company website where neededFrom 2010 – 2012, authored copy for weekly email blasts to the wholesale base and monthly blasts to the retail base informing of upcoming coffees, teas and eventsDeveloped and managed marketing partnerships and co-branded products with WBEZ Chicago Public Media, Wilco and various other musical actsFrom 2009 – 2011, managed Intelligentsia’s donation program; donated to food banks, silent auctions and other local eventsDeveloped, designed and maintained Active Inventory website for up-to-the-minute coffee and tea inventory status for more than 850 wholesale accountsConstructed Intelligentsia’s main phone tree system to help route incoming calls more efficiently

THE SPICE HOUSE, Chicago, Evanston, IL 1998-2001

Oversaw database for main website; authored and edited copyCo-managed staff of 25 full and part-time employees between two retail locationsManaged cash, balanced drawer and completed daily cash depositsCoached and trained staff in policies, procedures, best practices and protocolsManaged vendor relationships and accounts receivable

LAKEFRONT BREWERY, Milwaukee, WI 1997-1998Quality Control Technician and Brewer’s Assistant Tested air and CO2 content on bottlesAssisted in all daily brew house duties of a small brewery

G. HEILEMAN BREWING COMPANY, La Crosse, WI 1995-1996Tested air and CO2 content on bottles and cans; input results to company databaseInspected internal damage on product and pulled appropriate product from warehouse

EDUCATION

VITERBO UNIVERSITY, La Crosse, WI 1992-1996

Bachelor of Arts in Theater, 1996 – Directing Focus

~ Awards: Irene Ryan Award three-time nominee in Acting and Directing

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