Customer Service Sales

ARJUN MULICK, CEO Chief Executive Officer

E-mail : ***********************@*****.***

Website 1 :

Website 2 :

Cell#:647-***-****

OBJECTIVE

To obtain a position that best suits my skills, qualifications and business experience.

BUSINESS EXPERIENCE

CUBELAB TECHNOLOGIES, Toronto, Ontario Apr 2008 –Present (Business Closed)

CEO, Chief Executive Officer (Owner) / Outbound Sales Specialist / Senior Web Designer

Responsible for advertising business websites to be found on the first page of Google.com and Yahoo.com. Also responsible for developing web sites using the latest technology methods.Performing (B2B) Outbound Sales calls to sell advertising space on the first page of Google.com.Made an average of 200 outbound calls on a daily basis which resulted in $500,000 of sales revenue.Working with several clients in Real Estate to advertise their websites to be found on the first page of Google.com and Yahoo.com.Generated more revenue for Real Estate agents, insurance brokers, Chiropractors, Plumbers, electricians, lawyers, paralegals, home inspectors and financial advisors, allowing more clients finding them by placing their websites on the first page of Google.com and Yahoo.com.Developed several websites using FLASH.

ROYALTECH INTERNATIONAL, Toronto, Ontario Oct 2007-Apr 2008

Outbound and Inbound Sales Specialist / Search Engine Optimization Specialist SEO

Responsible for advertising business websites to be found on the first page of Google.com and Yahoo.com Performing (B2B) Outbound Sales calls to sell advertising space on the first page of Google.com.Achieved an average of 222 outbound calls to businesses on a daily basis which resulted in $200000 in sales revenue.Exceeded productivity and sales objectives.Achieved the top 5% in sales revenue for the department.Working with several clients in Real Estate to advertise their websites to be found on the first page of Google.com and Yahoo.com.Generated over $200,000 in sales revenue for RoyalTech by achieving a high client base.Generated more revenue for Real Estate agents by having more home buyers finding them by placing their websites on the first page of Google.com and Yahoo.com.Provided Technical Support to clients over the phone and through e-mail

MIS CONSULTANTS, Toronto, Ontario Jan 2007-Aug 2007

Information Technology Recruiter

Responsible for assisting candidates to find jobs in the Information Technology field while helping employers find the right candidates for their available technical positions.Monitoring all available job sites for current openings in Information Technology.Researching the candidate database to find the right person for specific job openings.Interviewed candidates to establish if they were the right fit for the current positions.Made several outbound calls to different organization’s to find out current openings in Information Technology.Introducing highly qualified candidates to different companies hiring in the Information Technology field.

BANK OF MONTREAL, Toronto, Ontario May 2003-Jan 2007

MasterCard Security department/Fraud Operations

Fraud Investigator

Responsible for detecting fraudulent activity on MasterCard accounts, through a real time authorization feed, while investigating accounts in a timely fashion.Working closely with the RCMP Royal Canadian Mounted Police and other police services.Achieved a total of 4 individual arrests at 4 separate crime scenes, with the police.Achieved making friends and references with 4 very high ranking police officers. Exceeded productivity objectives by receiving an average of 28 Incoming calls and made an average of 80 outbound calls to clients on a daily basis.Utilize the following applications: MS Office 2000, Word, Excel, Lotus Notes, Internet Explorer, Windows 2000, NCCS/HOST applications, Novell 6.0 and other internal applications.Developed new technology that increases fraud detection on the real time authorization system.Satisfying client’s needs by providing them with over the phone security & customer service.Assisted in the training of new hires to the department.Received several recognition certificates for the achievement of arrests, high productivity, customer service & working with partners.Saved the bank over $1 Billion due to Fraud.Implemented the use of MS Excel and Word files resulting in excellent productivity and highly organized working methods.

BANK OF MONTREAL, Toronto, Ontario Jan 2003-May 2003

MasterCard Options Center

Relationship Sales Manager

Promoted to a highly visible temporary position responsible for supporting the new launch of Mosaik MasterCard initiated marketing programs, contributing to team sales and customer contact objectives.Utilize the following applications: Windows 2000, Excel, Word, Lotus Notes, Netscape Navigator, Novell 6.0 and HOST/NCCS.Achieved over 244 outbound calls on a daily basis, generated over $10 million in sales revenue.Generated the top 5% of revenue for the Mosaik MasterCard migration campaign. Sold Travel Medical Insurance, Life Insurance, Air Miles and Travel Protection to clients, which resulted in clients saving money on their travel expenses. Supervision of over 100 customer service representatives.Consistently met or exceeded sales expectations while maintaining a high level of customer satisfaction.Exceeded productivity objectives by making over 100 outbound calls to clients on a daily basis.

BANK OF MONTREAL, Toronto, Ontario May 2002-Jan2003

MasterCard Client Contact Center

Customer Service Officer / Inbound Sales Specialist

Responsible for the satisfaction of clients holding MasterCard accounts while simultaneously maintaining a high degree of efficiency, productivity and reliability. Exceeded productivity objectives by receiving an average of 182 incoming calls on a daily basis.Initiated a sale of an electronic balance transfer, which made the bank hit $10 million in balance transfer sales.Consistently exceeded productivity expectations resulting in the achievement of becoming one of the top performers. Provided technical support to users of the Mosaik MasterCard web page.Initiated client disputes on fraudulent and unrecognized transactions.Achieved Bank of Montreal MasterCard sales certification.

CORPORATE NETWORKS, Edmonton, AB Mar 2002-May 2002 ( Temporary Contract)

IT Group LeaderTrained and supervised a team of 4.Designed and developed the domain topology for current corporate structure. Migrated it from an OS/2 network to a Microsoft Windows NT 3.5/Windows NT4.0/Windows 2000 network. Managed and controlled the security infrastructure on the network, which included a multi-domain, multi-site LAN/WAN administration including hardware of all types. Investigated and communicated potential network security threats.Provided hardware and software support for internal/external staff as well as external customers, which included installation of software as well as hardware (PC/Laptop)Maintained all CISCO routers and CISCO Catalyst Switches, PIX Firewall, HUBS, Printers and Smart Switches. Identified, made recommendations and implemented new products, and serviced both hardware & software.Purchased of Hardware/Software/Licenses.Ensured that the corporate network was virus free. Provided 24x7 on call support for local offices as well as international offices/ international customers.

DATACOM DIRECT MARKETING, Toronto, Ontario Mar 2000-Mar 2002

Outbound Sales Specialist and Inbound Sales Specialist

Responsible for generating revenue for major companies: AT&T and Excel Telecommunications.Utilized the following software: Windows 98, Netscape, Office 2000 and automated dialer software.Achieved the top 5% in sales for the Excel U.S campaign.Contributed to company profitability by retaining previous clients.Provided new marketing strategies to increase company revenue. Introduced new wireless products to clients.Made an average of 100 outbound calls to clients on a daily basis which resulted in over $500000 in sales revenue

PERSONAL STRENGTHS

Team player with effective motivational, interpersonal and communication abilities.Ability to develop excellent rapport with customers, colleagues and management.Advanced Technical, decision-making, problem solving, analytical, research and organizational skills.

SYSTEMS EXPERIENCEMicrosoft Windows NT/98/ME/XP, Windows Server 2000/2003, DOS, Symantec Antivirus, Symantec Ghost, Office 2000/XP/2003, Lotus Notes, Outlook, Novell 6.0, Remote Desktop/ Terminal services, Zone Alarm firewall, VM ware and Attachmate Extra.Knowledge in working with IBM/Compaq/HP/Dell Servers and desktops.Experience with Web Design using HTML and FLASH

EDUCATION/CERTIFICATION’S

BANK OF MONTREAL, Dec 2002

Relationship Sales Certification

UNIVERSITY OF TORONTO, http://www.utoronto.ca April 2002Bachelor of Arts (BA) in Computer ScienceStudies in Windows 2000 Server and Professional, Novell 6.0, LAN, WAN, TCP/IP, DHCP, DNS, POP, SMTP and FTP.Programming experience in JAVA, C++, HTML and SQL.Worked with Windows 98/ME/XP/NT/2000Studies in maintaining and operating a computer network.

GEORGE BROWN COLLEGE, Computer Systems Technician Diploma March 1999

LINCOLN ALEXANDER SECONDARY SCHOOL

Ontario Secondary School Diploma

I have also worked for Sports Check – Sales, McDonalds – Cook and Customer Service, Burger King – Cook, TNT International Express – Logistics, and Tiger Direct – Call Center Sales. I have not included the following in the beginning as I did not want to make my CV/Resume any longer.

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