Management Project
Resume:
Christopher L. Koerner
******@*****.***
clkoerner.com
Objective
I am looking to further my career by engaging in new technology trends, finding new uses and empowering people in digital media. I have an optimistic worldview and believe the web and other open technologies are positive change in our culture. I love to develop systems and interfaces that have a unique voice and that promote a sense of care and value to the customer. I enjoy an atmosphere where creativity and learning are key components in creating opportunities to grow and develop as an individual. My personality is well suited to positions where commitment to the end user and time frames are critical.
Career Experience
Mercy
Enterprise Architecture – Solution Architect 2011 – Current
Developed strategy for the domains of enterprise content and collaboration - a first for the organization.Worked with Mercy leadership to pilot and test modern collaboration and communication methods – beyond email.Managed a project to establish a crowd-sourced feedback and idea management solution for internal services.Advised internal IT communication team to develop a smart strategy of content creation and syndication.Assisted migration from multiple ad-hoc intranets across organization to a more robust information workplace.Enhanced learning of internal systems with dynamic presentation delivery and design-focused methodology.Defined scope of knowledge management within IT department to help modify behavior and assist with on-boarding.Established relationships with business leaders to help better align the strategy of business domains and IT.Helped prepare grant proposals for data mining workflows for optimization. Abstract accepted to HIMSS Spring 2012.
Saint Louis University
Division of Student Development – Web Project Coordinator 2008 – 2011
Migrated division and departmental content into enterprise content management system (CMS).Managed existing content and developed new content, hierarchy and organization within the CMS.Trained new users and provided support for the CMS.Collected and analyzed reports regarding traffic statistics to determine success of online campaigns.Developed and maintained the student news and event resource SLU Connection.Managed the development of the Saint Louis University iPhone App.Contributed to the 2010 redesign of the Saint Louis University web presence.Organized workflows and managed the data for the 2010 employee wellness program, Walk to Madrid .Developed the first online prayer book, soon to become the first printed version in over 12 years.Organized and managed the annual Lent site for the SLU community.Developed various interactive tools for the undergraduate student community such as quizzes, polls, GPA calculators.Technical advisor to both the student run radio station (KSLU) and TV station (SLU-TV).Provided annual web strategy training to student leadership to further strengthen their web presence.Technical and creative manager of the student staffed video production team called the Student Media Production Team.
Saint Louis University
John Cook School of Business – Web/IT Coordinator 2007 - 2008
Maintained all web services for the JCSB including 300+ page website.Created and shared web policies and procedures for University-wide CMS.Worked with Marketing and Communications to develop new CMS schemas for implementation across campus.Helped to develop and document long-term projects for IT management for both server and client side activities.Trained and managed student workers to prepare them for a successful career after college. Chaired JCSB Web Committee and kept key administrative staff abreast of on-going web activities.Enabled students to have access to modern business technology via our Student Collaboration Lab project.Developed strong Search Engine Optimization techniques for the Business School utilizing tools such as Google Analytics and proper metadata implementation.
Saint Louis University
Information Technology Services – Desktop Support Analyst 2006 - 2007
Documented policies and procedures for a variety of software and hardware configurations.Trained a large technical support staff on Macintosh Desktop Management.Hosted multiple workshops for IT professionals to teach and discuss various campus technologies.Fostered prosperous relationships between various IT teams and support staff.Managed and redesigned enterprise-level workstation imaging and deployment as Project Leader.
Saint Louis University
College of Arts and Sciences Information Technology Services - Desktop Support Analyst 2005 - 2006
Conducted the maintenance and repair of computer and audio/video hardware.Communicated and collaborated with users to help assess their technological needs and goals.Developed clear documentation for internal and external projects in a wiki-based environment.Planned long-term technology implementations in a team-based environment.
Apple
Educational Sales - Campus Representative 2004 - 2006
Evangelized Apple products on the campus of Saint Louis University. Lead a site-specific marketing campaign for a $3.8 million account for Q1.Generated $540k in retail sales for December.Exhibited excellent public speaking skills while demonstrating Apple technology to students.Organized and hosted meetings with members of the SLU academic community.Created and executed creative events on campus to increase product visibility.
Education
Bachelor of Communication - emphasis on Visual Communication
Saint Louis University
Associate of Arts - Theatre
Jefferson College
Skills
I am proficient in all aspects of operating system management including user accounts, security, preferences, troubleshooting and daily operational workflows for both Mac OS X and Microsoft Windows.
I have experience maintaining both Windows and Linux servers to provide network and web-accessible services. Examples include IIS, Apache, PHP, MySQL, Podcast Producer, Final Cut Server, Qmaster, Xgrid, Wordpress, Drupal and the Ingeniux CMS.
On the web content creation side I have mastery of languages such as HTML, CSS and XML with a touch of Javascript. I enjoy using Dreamweaver or Coda for development work, but am comfortable in front of a command line.
My design software toolset consists of the Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro), Final Cut Studio, and Lightroom for photography workflows.
For daily office and communication duties I’m well versed in the power of Google Apps, Google Analytics, ThinkUp, MailChimp, Microsoft Office and Apple iWorks/iLife.
Presentations (download the PDFs at clkoerner.com/resume/)
Forrester Content & Collaboration Forum 2011 - Boston Tea Party recap to EA team
Saint Louis University School of Social Work 2010, 2011 - "Social Work + Social Media"
Executive Staff - "SLU.edu Redesign"
Division of Student Development - "Exploring the Social Web"
Student Government Association's "Leaders of the Pack 2009" - Presented "The Internets"
SIGUCCS 2008 - Presented a paper titled "Modular Imaging Architecture"
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