Manager Project
Resume:
Greg Guldenschuh
Loganville, GA 30052-2562
****@********.***
OBJECTIVE
A leadership position utilizing my skills in Information Technology/Network Systems, Project and Program Management, and Consulting and Problem Solving in order to:
plan information technology and network systems requirementsdirect an IT design and operations staffdevelop IT systems required to support corporate growth.
QUALIFICATIONS
Qualified by over 20 years professional experience in:
IT/Network SystemsProject/Program ManagementConsulting/Problem SolvingDistributed Networks/Systems
EXPERIENCE
Group Manager, Network Engineering and Operations 2007-Present
ADCom, Inc (IT Network Systems Design and Management), Norcross, GA
Principal/Owner (Concurrent Position) 2001-Present
Recognition Technology Specialists (Photo ID Systems), Grayson, GA
Senior Manager/Architect, Network Systems 2000-2001
Interland, Inc (Web Hosting Company), Atlanta, Ga
S1 Corporation (Financial Services Holding Company), Atlanta, Ga
Director, Distributed Systems Networking 1994-2000
Senior Network Engineer 1993-1994
National Data Corporation (Multinational Credit Card Processing Service), Atlanta, GA
Network Engineer/Project Leader 1992-1993
Allied Data Communications (Engineering Systems Services), Norcross, GA
Technical Representative, Dealer Sales Support 1991-1992
Dickens Data Systems (Systems Application Services), Atlanta, GA
Manager, Technical Support 1990-1991
Americom Distributors (Distributor of Network Systems)
Manager/Project Leader, System Programming and Support 1982-1990
Compuplex Inc (Distributor of Network Systems), Atlanta, GA
Scientific Games (Lottery Systems Design & Sales), Atlanta, GA
MegaPlex Networks (Computerize Telephone Systems), Atlanta, GA
Management Decision Systems (Design of Credit Scoring Models), Atlanta, GA
Computer Operator/Systems Programmer 1976-1982
Georgia State University, IT Operations, Atlanta, GA
EDUCATION and PROFESSIONAL
B.S. Studies, Georgia State University, Atlanta, GA 1974-1978
Major: Computer Information Systems Completed: 125/140 Credit Hours
Activities: Worked Full Time In University Computer Center
Additional Professional Development: Technical Person In a Managerial Role; Network Systems; TCP/IP Protocol; C++; JavaScript; HTML; MySQL; Oracle; SyBase Continuity Planning; Computer System Design; Software Development.
Member/Past President/Past National Board Member, Local Area Network Dealers Association 1987-1991
Regional Leader Roles, Boys Scouts of America- Northeast Georgia Council 1995-2001
ACHIEVEMENTS
Information Technology/Network Systems
Designed and installed a network system capable of processing an increasing level of daily transactions received by the Atlanta data center for a Georgia multinational credit card payment processing service. Evaluated existing computer network, defined the existing backlog of transaction and operating issues, recommended and designed a new system replacing Ethernet technology with a modular networking system using TCP/IP protocol, purchased and installed hardware, and introduced process changes. The new system increased transaction processing capabilities from 140 transactions per second to over 750 transactions per second, and led to a network capable of processing up to 1500 transactions per second over a six year period.
Led a program creating a WAN distributed system connecting nine data centers and over 100 offices nationally for a Georgia multinational credit card payment processing service. Reviewed data center operations in Dallas and Vancouver, developed a design configuration for transferring and processing data received from remote offices to Atlanta data center, and led the design implementation program. Organized and directed development teams in nine office sites creating a distributed network system for processing credit card and healthcare charges received from customer accounts seven days per week, 24 hours per day.
Managed a project designing computer based network systems for the financial services subsidiaries of a Georgia based holding company. Collaborated on corporate and subsidiary communications requirements, presented a business case to expand corporate communications connecting subsidiary offices, designed network configurations, and directed system installations. Developed network services connecting holding company offices with 14 U.S. and 22 international operating offices of four financial subsidiaries, including accounting systems, internet and intranet systems and e-mail access for over 2000 employees.
Directed a program improving operations of the computer services configuration, design and Network Operations Center (NOC) for a Norcross, Georgia based third party network services company. Reviewed work processes, redesigned and communicated a new process for working tickets, established work standards, developed a new scheduling system for network engineers, develop a system to receive payment for expedited work projects, and developed management reports and controls. Actions taken led to a 100% increase in NOC Center productivity, and together with other changes contributed to increasing annual revenues from $25 million to $40 million annually.
Designed and managed the set-up of a new data center in St. Louis to service a business unit purchased from Master Card by a Georgia based multinational credit card payment processing service. Collaborated on details of business acquisition and processing requirements, designed computer and telephone systems, directed purchase and installation of a Sun Solaris/UNIX system and engineered electronic and paper reports. The new data processing center was installed with a budget of appoxixmately$400,000 and was completed on schedule.
Project and Program Management
Managed a project moving data center operations to a more secure facility as a step in enhancing business continuity for a Norcross based third party network services company. Evaluated and recommended movement of data center to a more secure facility, assessed and recommended Suwanee location, directed facility buildout, and managed the movement and commissioning of network systems. The data center was moved seamlessly with over 100 customers and 6000 managed customer interfaces without a single customer complaint.
Conducted planning meetings coordinating new customer requirements for a Norcross, Georgia based third party network services company. Scheduled team meetings to discuss new account requirements, established procedures for receiving and processing data, designed customer reporting, and developed operating procedures for resolving problem issues. Team meetings were held by conference call each week to initiate two to five new customer accounts, which included account managers, sales engineers, project managers, and NOC management.
Organized and directed a project relocating the computer network services of a Bond Trading company for an Atlanta based engineering network services company. Collaborated on project requirements, developed design of new network system, scheduled movement and installation of hardware, and installed operating systems. The movement of 6 servers, 70 PCs, and printers was completed during a 24-hour period to the customer satisfaction.
Contracted to design and install photo identification systems for a Georgia based computer services company. Identified and negotiated contract requirements, designed digital printing systems, managed photo I.D. system installations, and trained client staff on system operations. Over a seven year period sold and installed digital printing systems and readers for Georgia State Government, Colleges and Universities, and commercial clients.
Consulting/Problem Solving
Led the turnaround of a computer network system installation project contracted with the U.S. Army for an Atlanta based engineering network services company. Reviewed equipment installation and system failures, conducted root cause analysis, identified access constraint problem, and purchased and installed additional hardware. The system redesign was completed in a period of six weeks to the customer’s satisfaction avoiding a potential contract non performance lawsuit.
Provided troubleshooting services improving the New York State Instant Lottery system performance for an Atlanta based lottery game design and installation company. Collaborated on project goals, analyzed gaming operations, recommended changes in operating processes, and re-engineered system operations. Actions taken led to expanding New York State Instant Lottery game sales leading to an increase in revenues from $60 million per year to $240 million per year.
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