Manager Customer Service

QUAN A. DO

Address: Available upon request

Cell: 408-***-****

Email: ******@*****.***

Portfolio: http://www.quanado.com

OBJECTIVE: To obtain a challenging position as a web development manager that will utilize my skills and provide opportunities for professional development.

SKILLS: (X)HTML, CSS, JavaScript, PHP, MySQL, Flash, Perl/CGI, HomeSite, Photoshop, ImageReady, Illustrator, Dreamweaver, Flash, FTP, Word, Powerpoint, Access.

EXPERIENCE: Experienced with hand-coding HTML since 1992. Motivated self-starter, able to work in a fast-paced environment, strong hands-on leadership skills and decision-making abilities, work well in a team or independently, excellent verbal and written communication skills, able to set and meet deadlines/goals, extremely well-organized, highly detail-oriented, creative problem-solver, fast learner. Familiar with web application development life cycle from initial concepts and specs, design, coding/implementation, QA testing, launch, and maintenance. Comfortable with adult content.

EMPLOYMENT: Senior Web Production Manager

FriendFinder Inc., Palo Alto, CA (6/05 - Present).

Build, lead, and manage team of up to 15 HTML Developers and graphic designers. Provide decisions on project scope, spec, and direction. Resolve technical issues impeding project completion. Work directly with the CEO on implementation of requested UI changes. Perform routine signoff reviews of newly developed code to ensure consistent coding style. Conduct HTML group meetings and IT Department trainings and write accompanying training documentation. Mediate and resolve interpersonal issues between fellow employees due to personality conflicts. Mentor and develop less experienced HTML developers. Participate in IT Manager's meetings to discuss issues relating to group/department and suggest improvements to processes and procedures. Investigate new emerging web technologies for use in FriendFinder's network of sites to improve user experience. Develop keen eye for good UI design while keeping web usability in mind. Conduct comparative analyses of competitor's websites. Organize team-building social events.

Lead HTML Developer

FriendFinder Inc., Palo Alto, CA (6/04 - 6/05).

Promoted to Lead HTML Developer of initial 3 person HTML developer group. Interviewed, hired, and built new Web Development HTML team to 5 members. Personally trained new HTML Developers hired from other departments. Coded over 50 initial landing "cover" pages across FriendFinder's network of 20 sites serving over 25 million members worldwide. Managed workflow of new HTML projects for upcoming release cycle by assigning projects to individual developers based on workload, skill set, experience, familiarity with feature, and turnaround time. Conducted employee performance reviews and disciplinary action and made recommendations for salary increases. Wrote new HTML Developer training documentation. Established standardized template coding style guidelines.

HTML Developer

FriendFinder Inc., Palo Alto, CA (7/03 - 6/04).

Collaborated with cross-functional team members including programmers, project managers, graphic designers, and QA on site development projects for new or updated features. Sliced and hand-coded new Photoshop page designs from internal and external graphic designers using HTML, CSS, and ImageReady in preparation for upload to templating system. Communicated directly with Perl programmers to implement their backend code and functionality into front-end templates. Fixed sitewide HTML and graphics bugs using the Bugzilla bug tracking system. Experience working in a development/production environment under a fast-driven 1-2 week release cycle. Experience working on an international, multilingual network of over 20 sites serving over 25 million members. Experience working with a proprietary template-driven CMS system.

Freelance Web Programmer

Various clients, Bay Area (8/01 - Present).

Programmed and updated marketing websites for large companies (Hewlett-Packard), educational institutions (SJSU), startups (NCast Corporation, RedClover Networks), and private companies (Olympic Funding Mortgage Company, Image Corporation) using hand-coded HTML and JavaScript. Image editing, preparation, and optimization using Photoshop and ImageReady. Developed customer service skills and meeting deadlines by working directly with clients to address concerns and issues. Keeping technical skills up-to-date by studying PHP, MySQL, AJAX, DOM scripting, and other web technology in an ongoing, self-taught basis.

Interactive Developer

Pearson Branded, Campbell, CA (5/00 - 8/01).

Worked directly with project managers to program, develop, and maintain on-time launches of large, full-scale marketing websites for such corporations as Hewlett-Packard, Yahoo, and Netfish. Hand-coded HTML, Javascript, and Perl using Homesite. Image editing and manipulation using Photoshop and ImageReady. Created site architecture and mapping documents in Powerpoint.

Web Programmer

EPRI, Palo Alto, CA (9/99 - 5/00).

Updated daily content of corporate website using Perforce and HomeSite. Familiar with working in a development/production environment using templates and plain HTML. Worked with project managers to ensure quick publication of their content with minimal turnaround time. Able to learn content standard protocols. Performed some software QA testing.

Contract Web Programmer

Study24-7.com, Santa Clara, CA (3/00 - 5/00).

Site revisions in HTML and JavaScript using HomeSite. Graphics editing using Photoshop and Illustrator. Consulted on overall site design and possible improvements.

EDUCATION: B.S. in Computer Information Systems, Web Development & Administration. DeVry University. Expected June 2009.

Webmaster Certification. California College of Communications. March 2000.

B.S. in Psychology. University of California, Davis. June 1996.

REFERENCES: Available upon request.

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