Customer Service Manager

Carmen Wilcox

Email: *********@********.***

Address: **** ******* ******

City: Saint Louis

State: MO

Zip: 63110

Country: USA

Phone: 314-***-****

Skill Level: Management

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Carmen J. Wilcox

4363 Norfolk Avenue St. Louis, MO 63110 Cell 314-***-****

E-mail: *********@*****.***

SUMMARY

A dedicated professional with 20 years of military experience and over 5 years of overseas contracting experience both in a Dining Facility and at the Headquarters level. A team player who can work independently when required, facilitates smooth communication between staff and senior management, and expedites workflow to attain organizational objectives

PROFESSIONAL EXPERIENCE

Food Service Supervisor, KBR, Baghdad, Iraq Dec 2010-Dec 2011

John Young/Food Service Manager 281-***-**** 84 hrs

Food Program Supervisor for 36 dining facilities that oversees the Army Food Management Information System (AFMIS) and Subsistence Total Order Receipt Electronic System (STORES) at headquarters level where all budgetary items, Earnings, Expenditures, Kitchen Requisitions, Production Schedules and Inventory are captured for the dining facilities in Iraq. Provided classroom and in house instruction on AFMIS, STORES and customer service for all KBR food service personnel in Iraq. Assisted the Quality Department with monitoring and revising work instructions for each major component within the dining facility; to date because of training done each day between the subcontract workers and expatriates there has never been a food borne illness within a KBR LOGCAP dining facility in Iraq, Kuwait or Afghanistan.

Senior Operations Coordinator, KBR, Baghdad, Iraq Apr 2007-Sep 2009

John Young/Food Service Manager 713-***-**** 84 hrs

Responsibilities included receiving, analyzing and documenting Personnel Status Reports, Equipment Readiness Reports, and Financial and Account summaries of 69 Dining Facilities that fed over 460,000 soldiers and civilians. Reviewed all correspondence prepared by others for content, correct grammar, spelling, capitalization, punctuation, and appropriate formatting. Helped to establish Work Instructions for the Dining Facilities in all areas that included administration, ration accountability and all cooking procedures. Taught customer service and administrative responsibilities at the Dining Facility Managers Course for KBR.

Quality Control Supervisor, Worley/BCI, Colorado Springs, CO 2005-2006

Richard Cavanaugh/Asst Project Mgr 50 hrs

Served as Quality Control Supervisor for six dining facilities feeding approximately 10,000 personnel in the area of food service sanitation, compliance with Army standards of account control and OSHA safety standards.Reported directly to the Project Manager on all aspects of quality control i.e.; sanitation, customer service, and food control measures.Trained managers on equal opportunity issues based on three years as an Equal Opportunity Advisor while in the military as well as the day to day management operations.

Food Service Operations Manager, LOGCAPIII, Kuwait 2003-2004

Luther Holmes/Deputy Regional Food Service Manager 706-***-**** 84 hrs

Served as Operations Manager for over 70 LOGCAP III dining facilities in the Middle East. Responsible for the training of new managers and all support personnel.Served as principle Advisor to the Deputy Regional Food Service Manager on all matters pertaining to Food Service and new personnel.Served as QA/QC for government controlled performance based contracts of the 5 dining facilities within the immediate Kuwait area of operations.Served as liaison between the U.S. Government and sub-contractors in the absence of the Deputy Regional Food Service Manager.

Shift Leader, Brown Root Services, Kosovo 2001-2002

84 hrs

Trained 80 host country nationals in food service techniques including cooking procedures, sanitation and safety standards in support of American and foreign troops stationed in Kosovo.Assisted other expatriates in the safety training done daily by providing classes on dining facility equipment and sanitation standards.

Worked directly with the dining facility supervisor to ensure quality meals were prepared, inventory taken and food and paper supplies were ordered in a proper manner.

Master SGT, Food Svc Supv, U.S. Army, Fort Hood, Texas 1997-2000

40-55 hrs

Mentored and trained 95 personnel in food service techniques to include cooking procedures and sanitation.

Purchased food and restaurant supplies on a weekly basis.Inspected dining facility and field site to conform to doctrine.Provided incentive programs that reinforced standards.

EDUCATION

Continued Studies, General Studies, Central Texas College, Killeen, Texas, 1999

Certificate, Food Service Management Course, U.S. Army, Fort Lee, Virginia, 1996

Certificate, Defense Equal Opportunity Management Institute, Patrick Air Force Base, Florida, 1995

ServSafe Certified 2009, Instructor and Proctor Certified 2011

APPLIED TECHNICAL EXPERIENCE SUMMARY

Proficient in Windows XP and Microsoft Office Suite for Windows 2007, Word, Excel, Power Point and Windows NT.

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