Customer Service Representative
Resume:
Richard Detterer
Email: *********@********.***
Address: **** ** **** ***
City: Coconut Creek
State: FL
Zip: 33073
Country: USA
Phone: 954-***-****
Skill Level: Experienced
Salary Range: $35,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Richard Detterer
6547 N.W. 37th Avenue
Coconut Creek, FL 33065
*******@*********.***
Summary of Qualifications
More than 7 years experience in Desktop Support and Customer Service with recognized strengths in problem-solving & trouble-shooting.
CompTIA A+ Certified # comp 001*********
CompTIA N+ Certified # comp 001*********
Microsoft Certified Professional (MCP) # 3611917
Proficient with Windows 2000/XP/2K3/Vista, MAC OS, Word, Excel
Experienced in resolving escalated Desktop Support & Customer Service issues.
Desktop Support & Customer Service Specialist
Professional Experience
Handled 30+ technical/mission critical calls daily and consistently met and achieved a 97% First Call Resolution rating.
Provide technical assistance to computer system users. Answer questions or resolve PC problems for clients in person or via telephone or from remote locations. Installed computer programs, hardware, software, Networks, and peripheral equipment on several computers.
Customer Service
Ability to quickly and effectively create strong rapport with individuals.
Responsible for identifying the needs of customers and providing prompt resolutions to inquiries and problems.
Effectively able to interact with customers to provide information in response to inquiries about products and services and to handle customer questions and concerns.
Employment History
Desktop Support Technician MyTechHelp 2012-Present
Armed Security Guard G4S Secure Solutions 2010-2012
Desktop Support Technician TAG 2006-2008
Customer Service Representative PRC 2005-2006
Security Guard Vanguard Security 2003-2005
Call Center Specialist PRC 2001-2003
Collection Specialist Applied Card Systems 1999-2001
Gunner's Mate E4 U.S. Navy 1993-1997
Education
A.A. degree in Liberal Arts, Broward Collage
B.S. degree in Information Technology, AIU Online
Certified Network Professional Diploma, Fast Train Technical School
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