Customer Service Sales

April Burt

Email: *********@********.***

Address: **** ******* **.

City: Oceanside

State: CA

Zip: 92056

Country: USA

Phone: 801-***-****

Skill Level: Entry

Salary Range: $20,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

April A. Burt

With more than 6 years of Customer Service/Office skills, I am presentable and professional, self motivated and very organized. I hold myself to a very high work ethic and do my best to pick up skills quickly. I have had many work experiences that have helped to develop a proficient phone etiquette, and have cultivated skills necessary in working well with the public.

Work Experience

April 2010-Present

Clear Satellite Inc., Pleasant Grove, UT

Administrative Manager

* Manage Internal and Field Administrators for both Summer Sales Season and Off Seasons

* Create and update Training Manuals for Internal and Field Administrators

* Interview/Hire Internal and Field Administrators

* Conduct initial and supplemental training sessions of all new Internal and Field Administrators

* Work as Direct point of contact for all Administrators and Technicians to resolve problems.

* Work as Direct point of contact for Equipment Suppliers

* Order, track shipments, and manage all Equipment purchases

* Work with Field Administrators on equal disbursement of equipment and tracking equipment in individual offices

* Manage the completion of Jobs

* Process payments for Installation fees and extra fees

* Data entry/document Assembly

* Creating Schedules

Office Administrator

* Secretarial Duties for the Owner of Company

* Take all incoming calls for the Company, and respond to any and all questions and concerns

* Manage Call Center and Summer Hire Program

* Create Summer Hire packet including Company Policies and Procedures

* Interview/Hire Call Center Staffing

* Interview/Hire Customer Service Staffing

* Hire and Train Office Admins for Summer Sales Offices

* Create and update Training Manuals for Call Center, Customer Service, Technical Support, and Office Admins

* Creating Schedules for Call Center

* Work Directly with Retailers of Dish and DirecTV to receive correct commissions and other payments

* Work as Direct point of contact for all Sales Representatives and Technicians to resolve problems.

* Data entry/document Assembly

* Take care of all mail and office purchases

* Manage the setup of multiple Apartment Complexes, Storage locations, Utilities for Summer Sales Offices.

* Input New Accounts

Oct. 2004-April 2010

Beehive Clothing Mills, Salt Lake City, UT

Sr. Clerk/Receptionist

* Performed Secretarial Duties for the Manager of Maintenance, Supervisor of Physical Facilities, and the Head of Purchasing. Part of such duties included answering/screening calls for the fore mentioned persons, along with receiving reception calls for others in the front office.

* Typing speed averages 66wpm with Word, Microsoft Access, Sprocket, and LDS Church Financial Information Systems as the primary computer systems used.

* My duties included, but not limited to the following:

* Created agenda's and minute taking in weekly Communications Meetings

* Set up meetings, input orders, and process paperwork

* Scheduled/oversee the usage of Company Vehicles

* Excel Spreadsheets for by-weekly report

* Maintain/documentation of Archive Room

* Backup for Payroll Department

* In training for backup of Purchasing

March 2003-Oct. 2004

Motor Cargo, North Salt Lake, UT

Key Account Representative

* Managed large revenue producing accounts.

* Scheduled time sensitive pickups and deliveries for those accounts

* Trouble shooting

* Received all inbound calls for the accounts under my management

* Worked directly with terminals and Sales Representatives to do whatever the client needed.

* Helped with Upper level Customer Service Calls on mid-level accounts

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