Manager Engineer

Don Montalvo Cell: 347-***-****

*** * ******* **** abqie1@r.postjobfree.com

Coppell, TX 75019 http://linkedin.com/in/donmontalvo

Work History

Capgemini / Warner Bros. - Senior Systems Engineer (Aug '09 - Present)

Responsible for integration, lifecycle and support for 2,000+ Macs at Warner Bros.

Completely revamped existing Casper infrastructure, migrated to virtualized

Windows Server environment. Expanded Casper and NetBoot infrastructure to cover

Europe and Asia. Redefined roles and responsibilities, processes and procedures to

leverage existing infrastructure. Partnered with vendors to improve their products for

enterprise - like JAMF Software (Advisory Council), Adobe (AAMEE/AUSST/RUM

tools from inception, and Birds of a Feather), Parallels (auto deploy tool) and Extensis

(UTS Beta). Mentored support staff on all aspects of Mac support including imaging,

packaging, deployment, central management, and support. Liaised with production

users and managers, breaking down barriers that existed for years.

Contractor - Apple MobileMe Support (May '09 - Aug '09)

Provided support for Apple MobileMe cloud service users. Given my background and

experience after a couple weeks I handled the bulk of the Sync Services calls.

Christie's Auction House - Mac/DAM Support Manager (Jan '07 - Jan '09)

Managed support for the Mac and DAM environments in a global heterogeneous

network with reports in US, Europe and Asia. Restructured unmanaged environment,

implemented Apple Open Directory, programatic imaging management, software

packaging and distribution workflow. Expanded central management to cover global

regions. Worked closely with department managers, guided and mentored Helpdesk

and Desktop Support staff. Supported dozens of high end Leaf/CaptureOne

photographers, retouchers and production users. Built a wide range of servers Apple

XServe/Apple XServe RAID, Apple SUS/NetBoot, Xinet FullPress/Webnative,

GroupLogic MassTransit & ExtremeZ-IP, Extensis UTS, QLA and FMPS. Handled

purchasing and leasing of Macintosh computers and Canon Laser Copier printers, as

well as software and font licensing.

G2 Worldwide (div of Grey Worldwide/WPP) - IT Manager (Feb '06 - Aug '06)

Responsible for mixed platform environment with offices and direct reports in NY, IL

and CT. Self sufficient operation with 200 Macintosh users, 40 PC users (liaised with

parent company PC support group), 40 network printers and 10 servers. Designed and

mangaed Mac OS X images (programatic workflow), packaged all software for

distribution following Apple's guidelines, and implemeted central management for the

Mac environment. Built a variety of Macintosh servers (file servers, database servers,

etc.). Managed IT budget, contracts and agreements. Death in the family, resigned

position. Recommended a suitable replacement who held position for two and a half

years.

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Polo Ralph Lauren - Senior Macintosh Administrator (Apr '04 - Feb '06)

Partnered with an Apple Enterprise Systems Engineer to migrate Mac environment

from antiquated OS9 to OSX. Leveraged existing AD infrastructure and implemented

OpenDirectory for central management using Apple Workgroup Manager. Created

custom Mac OS X images and deployment processes, software packaging, pushing

via ARD and Altiris. Leveraged Unix features in OSX including cron, login/logout

hooks, launchd, etc. Created and managed central asset management database for

Macintosh software, hardware and change control. After project was completed, hired

to manage Mac environment full time.

Macintosh Support Consultant (Nov '01 - Apr '06)

Clients included Polo Ralph Lauren, TBWA\Chiat, New York Magazine, Publicis, C2

Media, Admento Promotions, Blue Digital Imaging Group, ClassicalConcepts, Beth

Schiffer Photo Labs, Carlos Vega Design, GarfieldMarks and many more.

Morgan Stanley - Macintosh Systems Manager (Oct '00 - Nov '01)

Managed Mac support for a 40 user creative design Macintosh environment in NYC.

Created, deployed and maintained Firm's first Mac OS 9 Build using NetOctopus and

ASR. Packaged and pushed all software, updates, upgrades and configuration changes

over the network and centrally managed settings. Restructured and redefined many

aspects of workflow to increase efficiency and reduce downtime and waste. Handled

all hardware and software purchases for the Mac environment. Created FileMaker

database to track assets. Administered department's Xinet FullPress workflow server.

Lippincott & Margulies (MMC) - Senior Mac Support Tech (Oct '99 - Oct '00)

Responsible for supporting 70 users in NY, CA and MA. Configured, maintained and

administered several AppleShare IP file servers, Quark License Administrator server,

Filemaker Pro Database server, Eudora Internet Mail Server, Retrospect Backup

Server, Macintosh desktops and laptops. Supported a wide range of peripherals,

including portable and conference room projectors, high end scanners, digital

cameras, workgroup laser printers, and Palm devices.

The Color Wheel - Production Technician (Jan '89 - Sep '99)

Began in C-Print production (small to mural sized prints, large format copy camera,

etc.). Advanced to digital output services (Iris, Durst Lambda, NovaJet, etc.). Image

retouching, troubleshooting client QuarkXPress layout files, flat art scanning. Over

time I became the go to person for day to day support including troubleshooting

problem files and fonts, Mac workstation issues, small and large format printer and

RIP issues.

Color By Pergament - Service Bureau Technician (Jan '86 - Jan '89)

My civilian career began at O'Henry Film Works, owned by Henry Pergament.

Customers would drop off rolls of film and we would process the film and print

through 50 foot Kodak print machines. Sent to Kodak for training on color

management, film and print process controls, etc. Within a few months Henry

Pergament transferred me to his professional services division - Color By Pergament.

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Responsibilities there included convention color photo printing and large format copy

camera and internegative work. Eventually went on to murals and custom C prints.

US Army - Field Artillery, Special Weapons (Jan '79 - Jan '85)

Enlisted as Field Artillery (13B), was selected for the Special Weapons team (nuclear

weapons technician - secret clearance). Selected to attend the US Army Non

Commissioned Officer's Academy, graduated with honors.

Certification

Apple: Apple Certified Macintosh Technician - (ACMT 2012)

Apple: Apple Certified Associate - Mac Integration 10.8 (ACA 2012)

Apple: Apple Certified Associate - Mac Integration 10.7 (ACA 2011)

JAMF Software: Certified Casper Administrator (CCA 2010)

Eastman Kodak Company: Internegative Workshop PCP-4E (1989)

Eastman Kodak Company: 2610/3510 Series 9 Color Printer Workshop (1987)

Germain School of Photography: Professional Career Photography (1986)

US Army: Non Commissioned Officers Academy - Honor Graduate (1982)

Completed Courses and Training

JAMF Software: Certified JSS Administrator (Course Pilot 2011)

Apple: AppleCare MobileMe Support (2009)

IO Integration: East Coast Training (Completed 2008)

Xinet: Xinet Advanced Administration (Completed 2007)

Xinet: Xinet Basic Administration (Completed 2007)

Apple: Directory Services Integration and Administration v10.4 (Completed 2007)

Gretag Macbeth: Picture Perfect Color (Completed 2007)

NetCom Information Technology: CompTIA Linux+ (Completed 2002)

Learning Tree International: UNIX Introduction: Linux (Completed 2001)

Morgan Stanley: UNIX Introduction (Completed 2001)

MacWorld NYC: OS X in Depth (Completed 2001)

MacWorld NYC: PDF For Prepress (Completed 2000)

Presentations

2012 JAMF National User Conference: Scaling the JSS: Going Beyond the Small

Enterprise Environment

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