Customer Service Marketing
Resume:
Andrea Desmond
Email: *********@********.***
Address: *** ******* ****** **
City: Washington
State: DC
Zip: 20001
Country: USA
Phone: 410-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Andrea Desmond 513 Florida Avenue, NW
Washington, DC 20001 Phone:
*********@********.***
MARKETING REPRESENTATIVE
Goal: To incorporate creativity and an open minded approach to different strategies in order to accomplish aggressive corporate goals. To work in a marketing or customer focused environment to build on skills I have already developed in both a classroom setting as well as in prior employment and internships.
Enthusiastic, collaborative team player, willing to work across departments to achieve overall business objectives. Highly motivated and self-directed.
Enjoy talking to people and establishing a long-term, loyal customer base.
Use consultative communication skills to understand problems, build relationships, resolve issues, and exceed customer expectations.
Expertise
Customer Support and Partner Management
Enthusiastic Conference Representative
Creative Development of Social Media
Effective Content Development of Video Scripts
Business-to-Merchant & Business-to-Partner Support
Efficient Establishment of Reports to Executives
Work Experience
SECURENET PAYMENT SYSTEMS - Rockville, MD 3/2011 to 11/2012
Sales Support Specialist
Enthusiastically and intelligently promoted company`s products and services at various conventions and conferences by effectively performing demonstrations and engaging prospects in sales discussions to lead to developing new business. Made recommendations for various aspects of marketing products and services. Selected to train new employees in the process of interacting with new accounts. Assisted merchants in establishing their credit card processing accounts by guiding them through the application process. Developed and delivered daily status spreadsheets and reports to executive leadership. Provided support and effective communication to partners and sale executives during a peak period with executing accounts.
Accomplishments:
Exceeded customer expectations at the following key accounts: Curves, Simply Easier Payments, Big Commerce, and The Cleaning Authority.
Expanded account base with Curves by bringing on additional accounts through providing superior customer service.
Created a newsletter for Curves in order to educate and promote our services.
Contributed to the launch of a new referral partner account, Big Commerce.
WALT DISNEY WORLD RESORT- Orlando, FL 8/2010 to 1/2011
Disney College Program: Food and Beverage
Worked as a Cast Member in Outdoor Foods in Hollywood Studios.
Accomplishments:
Gained an understanding of staff deployment during peak periods.
Actively participated in course, Exploring Disney Marketing, to gain knowledge into Disney marketing strategies and philosophy.
ALZHEIMER`S ASSOCIATION - Wilkes-Barre, PA 1/2010 to 5/2010
Marketing Volunteer
Successfully created a Facebook Page to help in the marketing for a Fundraising Gala
Assisted in developing an advertising strategy via committee.
Creatively developed a direct marketing piece to target residents of the community.
RSVP - Sydney, Australia 6/2009 to 7/2009
Marketing Intern
Developed a project which discussed how online marketing affects social networking.
Contributed to updating website.
Accomplishment:
Learned the differences of marketing strategies between online companies and storefront companies not operating online.
WACHOVIA ARENA/MOHEGAN SUN ARENA - Wilkes-Barre, PA 1/2009 to 5/2009
Marketing Intern
Contributed to the organization and advertising of sports and entertainment events.
Created an advertising plan for an event by identifying the target market and effectively creating a media driven marketing strategy.
Education
KING`S COLLEGE, Wilkes-Barre, PA - MCGOWAN SCHOOL OF BUSINESS
(AACSB Internationally Accredited Institution)
Bachelor of Science in Marketing with minor in Mass Communications, 5/2010
Software Skills
MS Office Suite (PowerPoint, Excel, Word)
Photoshop
Illustrator
InDesign
MailChimp
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