Customer Service Manager
Resume:
Catherine Mohler
Email: *********@********.***
Address: ** ******** ******
City: Aston
State: PA
Zip: 19014
Country: USA
Phone: 610-***-****
Skill Level: Experienced
Salary Range: $46,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Catherine E. Mohler-Grodzki
90 Florence Avenue Phone: 610-***-****
Aston, PA. 19014 Email: *********@********.***
SKILL SUMMARY:
Over 10 years of experience as Executive Assistant and Office Manager. Strength in analyzing, researching, organizing, problem solving. and remains calm working under demanding conditions. Results-oriented professional with diverse background in management, office administration, customer service, and extensive experience in both front-of-house and back-of-house operations. Proficient in MS Word, Excel, Access, Outlook and Power Point.
CORE ACCOMPLISHMENTS:
* Implemented processes that utilized accounts receivable for accounting and customer reporting. .
* Worked directly with FAA, and Director of Quality Control to achieve an unattainable triple diamond award.
* Generated direct mass mailings which resulted in 20% growth of customer base. Developed and launched successful Holiday Recognition event, increasing facility profits by 6%.
* Supervised staff members and performed on-boarding, background checks and drug screenings; along with out-boarding.
* Recognized by management for providing superior customer service. Pa. Public Notary.
* Promoted to Office Lead after only six months in position to support and train office staff on newly implemented processes.
SKILL HIGHLIGHTS:
* Aware of legal and ethical standards
* Excellent writing and critical thinking skills
* Results-oriented
* Flexible and quickly adapts seamlessly
* Reporting
* Development of handbook and safety manuals
* Computer proficient
* Contract drafting and review
* Supervision and training
* Website development & maintenance
* Relational Databases and Data Validation
* Strong analytical skills
* Operations management
* Human resources, compensation & benefits administration
EDUCATION & TRAINING:
Microcomputers and Computer Software, DCCC - Media, PA
Computer Programming, The Chubb Institute - Springfield, PA.
MS Applications for Advanced Users, Learning Tree Technical Training - Newtown Square, PA.
EMPLOYMENT:
Boro Construction, LLC. (Feb. 2010 to Jun. 2012)
Assistant to Mechanical Department
Contact: Jack McGrory & Neal Ryan - 610-***-****
A highly organized individual who was able to juggle 8 projects, 2 Project Managers, and 5 Superintendents.
Prepared and managed Submittals, RFIs, Change Orders & RFPs.
Optimistic, positive and supportive of the Mechanical Dept. to prioritize workflow while reducing errors.
Excellent communication assisting immediate staff and sought-out by others for assistance while maintaining confidentiality.
e-PharmPro LLC. (Mar. 2007 to Jan. 2010)
Executive Office Administrator/Office Manager
Contact: Mark Steltz, President - 610-***-****
Screened emails and calls, maintained overwhelming multiple calendars and travel for President.
Generated direct mass mailings which resulted in 20% growth of customer base. Developed and launched successful Holiday Recognition event, increasing facility profits by 6%.
Negotiated terms on all office travel for rental cars and hotel rates.
Adept in working effectively with different types of people on all levels from pharmacist, Team Leaders, I.T. Department, Directors of Pharmacy and Executive "C" groups for client hospitals.
A team player who collaborated with Pharmacist teams, I.T. department, client hospitals, and Directors of Pharmacy to ensure the delivery of cohesive, efficient, high-quality JCAHO service.
Created company document templates and handbooks.
USA 3000 Airlines (Nov. 2003 to Aug.2007)
Chief Executive Assistant to Director of Engineering, Director of Quality Control,
Chief Inspector, Engineering Manager & Quality Control Manager
Contact: Human Resources - 610-***-****
(Completed FAA 10 year background check)
Exceptional organizational skills while assisting 3 Directors, 2 Managers in the Maintenance Department; focused on attaining the distinguished FAA triple diamond award; which did come to fruition.
Detail-oriented and strong problem solving skills handling multiple demanding schedules and expense reports.
Exhibited strong leadership skills through involvement with the Mechanical base stations across the U.S.
Delaware Park Racetrack & Casino (Aug. 2000 to Jun. 2003)
Web Developer and Assisted with Project Coordinating
Contact: Human Resources - 302-***-****
Displayed creativity and able to visualize a concept/idea by automating and organizing office tasks through programming quick applications. Continuously sought ways of working effectively and efficiently.
Strong listening skills for building and maintained effective relations with end-users for the most supportive project design; including checkpoints, follow-ups and end-user procedure training.
Created and technically wrote Stored Office Procedures (SOPs) and composed the I.T. user training manuals.
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