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Sales Customer Service

Location:
Pflugerville, TX
Posted:
January 14, 2013

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Resume:

Lance Haragan

Email: abqia6@r.postjobfree.com

Address:

City: Pflugerville

State: TX

Zip: 78660

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Offer extensive experience in managing sales, and customer relationships in addition to a marketing background. Proactive leader who successfully trains, develops, and mentors, top performing teams committed to providing superior service. Dynamic communicator, presenter,coach and motivator. Proven value and dedication as team member, as demonstrated by longevity and progression throughout career. Excel at interacting with varied groups including senior management, sales, customer service staff, as well as clients. Recognized skills in mentoring and mediating between employees, and in leading conferences. Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

Educational Background:

High School Dipolma from Angelo State University, San Angelo TX 1/2001 to 5/1998 (Kinesiology)

High School Dipolma from Angelo State, San Angelo TX 1/2001 to 1/2013

High School Dipolma from Texas Christian University, San Angelo TX 1/2001 to 1/2013

Job History / Details:

Professional Profile

Offer extensive experience in managing sales, and customer relationships in addition to a marketing background.

Proactive leader who successfully trains, develops, and mentors, top performing teams committed to providing superior service.

Dynamic communicator, presenter,coach and motivator.

Proven value and dedication as team member, as demonstrated by longevity and progression throughout career.

Excel at interacting with varied groups including senior management, sales, customer service staff, as well as clients.

Recognized skills in mentoring and mediating between employees, and in leading conferences.

Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

Highlights

Curriculum development and assessment

Tailor presentation to fit audience

Relationship Management

Ability to evaluate success of presentation

Product training and placement

Proven sales track record

Extensive knowledge of training methods

High energy presenter

Handle challenging comments and difficult situations

Classroom management

Strong communicator

Exceptional customer service skills

Accomplishments

Developed leadership training manuals for national training seminars for over 8 years.

Created training processes used by Southwest Region. Under my leadership at Texas A&M conferences grew to be the number one rated conference in the nation 2003-2010.

Region of the year for the past 5 years.

Public Address Announcer for University of Texas, and Texas State University.

Emcee for national events at Walt Disney World, televised by ESPN.

As Regional Sales Director exceeded 12 Million dollar goal by 1 Million in 2012.

Head Instructor of the year 2003-2006.

Experience

January 2007 to December 2012

Varsity Inc. Memphis, TN

Regional Sales Director

Develop plans that detail how our sales representatives will meet sales goals and quotas.

Responsible for preparing monthly reports that provide sales figures to corporate leaders, as well as reports that forecast expected future sales.

Managed sales strategies and prepared marketing budgets

Accountable for recruiting new customers and ensuring that existing customers receive excellent service

Achieved regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems Identifying trends, determining regional sales system improvements, implementing change

Responsible for making presentations, demonstrating products and representing the company at trade shows.

December 1995 to February 2007

Varsity Inc. Memphis, TX

Head Instructor

Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with regional sales directors and human resources departments

Designing and developing training and development programs based on both the organization's and the individual's needs

Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers

Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups

Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-alongs with senior representatives

Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results reports; conferring with sales managers

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment

producing training materials for in-house courses

August 1999 to May 2005

Fort Bend ISD Sugerland, TX

Geography Teacher

Used variety of teaching techniques to encourage student critical thinking and discussion in 9th grade Geography course.

Established and enforced rules for behavior and procedures for maintaining order among a class of 35 students.

Designed lesson plans focused on age and level-appropriate material.Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.

Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. students.

Education

1999 Sam Houston State University Huntsville, TX

Certification Education

1998 Angelo State San Angelo, TX

Bachelor of Science Kinesiology

Texas Christian University Fort Worth, TX

Master of Science Exercise Physiology



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