Customer Service Manager

Richard Prewitt

Email: *********@********.***

Address: **** *. ********

City: Glendale

State: AZ

Zip: 85306

Country: USA

Phone: 254-***-****

Skill Level: Experienced

Salary Range: $62,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RICHARD P. PREWITT, JR.

4601 W. Greenway Rd., Glendale, AZ 85306

Cell: 254-***-**** **************@*****.***

FOCUS: IT SPECIALIST / ANALYST

Committed to secure and stable user and network administration, offer extensive knowledge in Windows operating

Systems / Ghost Imaging / Network Profiles / over 20 years of experience working on a Information Technology(IT) team:

XP/VISTA/7 ... Outlook Config ... Office Suite ... Citrix/VPN ... Remote Desktop ...

WIFI ... Printer Setup/Troubleshoot ... Analytical ... Independent Decision Maker ...

DEDICATED TO QUALITY PERSONAL AND BUSINESS REALTIONSHIPS

EXPERIENCE

Scott and White Memorial Hospital, Temple, TX 4/1997 - 01/2013

Information Systems Hardware / Software

IT Analyst

Local Area Network (LAN) administrator, provide analytical, technical and administrative support, which includes independent decision making, expert troubleshooting and act as primary advisor to management regarding user and computer issues and fixes.

* Managed and supported 1000 networked employees and 1500 computers housed on a Novell network

* Replaced Hard/Disk Drives, memory, processors, power supplies, fans, NIC cards, motherboards, laptop keyboards

* Provided hospital staff and doctors with informal one-on-one training on the operation of the personal computer in an Enterprise Network Environment - Laptop to projector/external monitor setup

* Troubleshot computers and printers - added and removed network printers and printer drivers (HP 4N, 5N, 5SI, 2420, Lexmark 2400/2500 Series)

* Encrypted Laptops for doctors, managers, nurses via Novell ZENworks

* Performed 24 hour on-call duties for one week every three months, with a 15 minute response time and resolve user issue within three hours

* Strong customer service skills. Provided 1st and 2nd level Helpdesk support for Windows environments

* Act as the primary contact for third-party vendors for network upgrades for Ethernet cabling, switches, routers

* Exemplary written, verbal communication, organizational skills attested to by management - operated in a ticket system environment - able to meet deadlines - completed 8-15 tickets per day

Prior positions included: Texas Instruments, 1995 - 1997, Information Systems Security Manager, US Army

QUICK LEARNER, DETAIL ORIENTED, FLEXIBLE AND RELIABLE, RESOURCEFUL AND PROFESSIONAL

EDUCATION

Wetstone Security, Austin, TX

Steganography Certificate, 2003

* Network Security vulnerabilities / Trojans / Viruses

New West Computers, Deridder, LA

Computer Technician Training Certificate, 1995

US Army

Information Systems Security Manager Course, 1994

High School Diploma

Ongoing Training - 3 hours per year

* HIPPA Regulations and Compliance * OSHA

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