Customer Service Human Resources

Madeline Bell-Peek

Email: *********@********.***

Address: **** *********** **

City: Arlington

State: TX

Zip: 76014

Country: USA

Phone: 817-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MADELINE BELL-PEEK

2316 Springridge Drive Arlington, Texas 76014 *******@*******.*** 817-***-****

HUMAN RESOURCE PROFESSIONAL

Human Resource Generalist ~ Benefits Specialist ~ Client Service Management

SUMMARY OF QUALIFICATIONS

Results-driven human resources and customer service professional offering an education in Business Administration coupled with an additional 15 years of professional experience within the healthcare market. Demonstrated ability to learn and teach new concepts, easily adapt to change and manage multiple concurrent tasks. Innovative, high-energy person with excellent organizational and communication skills, a track record of success and the capacity to assume increasingly significant responsibilities.

CORE COMPETENCIES

Employee Relations Training & Mentoring Conflict Resolution

Strategic Planning Policy Implementation Change Management

Compensation & Benefits Progressive Discipline Project Team Management

PROFESSIONAL EXPERIENCE

EXPRESS SCRIPTS, Fort worth, Texas 1993 - Present

COPAY MANAGEMENT REPRESENTATIVE (2002 Present)

Performed up to 200 adjustments daily for members.

Led customer collections activities.

Processed payments from members of up to $1200.

Review correspondence from customers.

Processed and issued credits.

Honored recipient of numerous WOW awards for outstanding customer service.

LABOR RELATIONS VICE PRESIDENT FOR LOCAL 13-208 (2006 Present)

Negotiated union contracts for bargaining unit members.

Performed weekly new hire orientations for up to 10 employees.

Led employee investigations into complaints received by supervisors or peers.

Orchestrated the discipline of employees including verbal, written, final warnings and terminations.

Facilitated the settlement of employee grievances.

ORDER ENTRY OPERATOR (1999 2002)

Entered patient prescriptions into computer system..

Verified physician and patient information via computer.

Entered member account payments into system.

Appointed as Safety Trainer to train newly hired staff on new procedures.

Previous positions included Order Entry Operator, Clerical Lead and Customer Service Clerical. Details on request.

EDUCATION

BACHELOR OF SCIENCE BUSINESS ADMINISTRATION 2012

EVEREST UNIVERISTY Tampa, Florida

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