Project Manager Management
Resume:
Anthony Alexander
Email: *********@********.***
Address: ** ***** ********
City: Covington
State: GA
Zip: 30016
Country: USA
Phone: 678-***-****
Skill Level: Management
Salary Range: $70,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Anthony Alexander
50 Falls Crossing
Covington, GA 30016
************@*****.***
Anthony Alexander
SUMMARY OF QUALIFICATIONS
Experienced IT Professional 10+ years of proven IT experience Project Management Disaster Recovery and Business Continuity Program Management Technical Support Reliability Engineering skills Excellent leadership and presentation skills Detail-oriented, flexible and self-motivated.
EDUCATION & TRAINING:
Bachelors in Electrical Engineering, Pratt Institute - School of Engineering
MBA enrolled at Liberty University Online (expected graduation December, 2014)
PMP Exam Preparation Training completed 6 week course in July, 2012
WORK EXPERIENCE:
Computer Resource Solutions (Contract at AT&T), Atlanta, GA- Dec. 2011 Nov. 2012
Project Manager
Worked with project management team on project to develop mobile device application
for iOS and Android OS devices (iPads and iPhones)
Maintained Project Schedule in Microsoft Project 2010.
Prepared weekly status reports on project efforts.
Managed Project Management Information System in SharePoint Foundation 2010.
Developed and tracked SharePoint issues list.
Facilitate project meetings in the absence of the senior project manager.
Assisted Project Management team in developing project management templates to
include Communications Plan, Change Management Plan, Human Resource
Plan, Integration Management Plan, Procurement Management Plan, Quality
Management Plan, Scope Management Plan, and Risk Management Plan.
Managed efforts to integrate MS Project, MS SharePoint, MS Excel, and MS Visio.
Developed workflows for project management team using MS Visio.
Performed user acceptance testing on training applications.
Delta Airlines, Inc., Atlanta, GA, 2003 June 2010
Business Continuity/Disaster Recovery Analyst, Delta Airlines, 10/06 06/10
With self-directed project management, maintained repository for Business Continuity
and Disaster Recovery plans (BCP/DRP) of applications, using SharePoint and InfoPath.
Assisted in administering, developing and implementing Business Continuity and Disaster
Recovery policies and procedures in compliance with Sarbanes-Oxley (SOX) requirements.
Reviewed and approved Disaster Recovery procedures for Infrastructure IT systems.
Wrote/standardized disaster recovery plans and procedures; Facilitated site failure
Disaster Recovery exercises.
Facilitating meetings using meeting management skills: collaborated with other
organizations throughout the corporation to ensure consistency of response in the event
of a corporate-wide disaster.
Provided regular status reports on progress of the Business Continuity/Disaster
Recovery program.
Service Desk Specialist, Delta Airlines, 12/03 10/06
Provided technical phone support, for all users of Deltas IT systems.
Webmaster and SharePoint Administrator for the Technology Control Center Helpdesk.
Performed user admin tasks roaming profiles; account permissions; share access.
Provided support of remote devices for VPN (Virtual Private Network) enterprise clients.
Provided troubleshooting of desktop applications and Windows operating system.
Applied strengths in: Customer Service/soft skills, verbal and written communications
and relations, top organization and multi-task oriented abilities; IT systems analyst
knowledge, Microsoft Office including Microsoft Project.
McKesson Corporation, Alpharetta, GA, 2003 2004
Helpdesk Analyst (Contract)
Provided technical phone support for internal employees on hardware and software
issues.
Provided desktop application support for MS Office, Lotus Notes, Win 2000, Remote
Access users.
Provided end-user support for PDAs
Hewlett Packard Company, Atlanta, GA, 1999 2002
IT Program Manager, Hewlett Packard 11/01 11/02
Worked for the Supplier Governance team in overseeing the Tier 2 NT File-server
group, and Bay Area Datacenter Consolidation Project.
Worked with supplier to ensure adequate staffing was provided to support the project.
Coordinated project team to ensure that 900 servers were moved from the Bay Area to
other HP facilities.
Provided technical expertise and business knowledge to resolve customer issues.
Developed a Scope of Work (SOW), to ensure that roles and responsibilities were
clearly defined.
Managed the monthly financial reports to ensure that cost was aligned with
management objectives.
Messaging Engineer, Hewlett Packard 08/00 11/01
Provided 2nd level email remote client support for over 11,000 Exchange
Server/Microsoft Outlook customers.
Resolved customer related email issues that could not be resolved by the 1st level team.
Worked with customers to remotely resolve messaging functionality and Collaboration
issues.
Maintained team website, which was utilized as a knowledge base and central location
for other team resources.
Helpdesk Analyst, Hewlett Packard 04/99 08/00
Provided technical phone support for over 1,000 Laptop and Desktop users throughout
the U.S.
Acted as team leader for a group of 6 team members, for an interim period of 5 months.
Provided desktop application support for Microsoft Office, Microsoft Windows, and HP
Applications.
Provided feedback to background support teams on problems pertaining to the current
laptop images, which resulted in improvements to the laptop design.
L-3 Communications, Atlanta, GA 1992 -1999
Lead Reliability Engineer
Provided Reliability support for the F-14, SH-60, and E2-C Cockpit Display programs.
Prepared analysis and test reports Reliability Prediction Reports, Failure Mode
Effects Analysis, Stress analysis, Reliability Qualification Test Reports.
Coordinated failure analysis of failed components and resolution of these failures.
Participated in Design Reviews and recommended design changes as warranted,
resulting in significant cost avoidance.
Maintained program status and conducted presentations and briefings to the customer.
Prepared proposal documents for bids on prospective new contracts.
MILITARY EXPERIENCE:
U.S. Army National Guard New York
Former Captain Company Commander
Served 9 years in the Army National Guard Signal Corps. Promoted to Company Commander for a unit of over 125 soldiers.
SKILLS:
Microsoft Window XP/Windows 7
Microsoft Office 2010 Word, Excel, PowerPoint, Project, Publisher, Visio
MS Remote Desktop
SharePoint Foundation 2010
LMS
InfoPath
FrontPage
Symantec Internet Security/Antivirus
HTML
Domino Administrator, Attachmate
Remedy/BLT, Citrix, Peregrine ServiceCenter, Tivoli Remote
TCP/IP Networking
Basic Scripting with Excel VBA
Planview
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