Sales Customer Service
Resume:
jose prieto
Email: *********@********.***
Address: **** ***** ******** ******
City: Upland
State: CA
Zip: 91784
Country: USA
Phone: 909-***-****
Skill Level: Director
Salary Range: $110,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JOSE M. PRIETO
2238 North Albright Avenue * Upland, California 91784
home: 909-***-**** * mobile: 310-***-**** * *******@*******.***
http://www.linkedin.com/in/jprieto1
MANAGEMENT
Store Sales / Operations
Performance and results-driven management professional with extensive experience in maximizing business performance and delivery in multiple location retail sales and operational roles. Leverages in-depth business and financial acumen with an entrepreneurial mindset in leading store activities to increased revenues and profitability. Provides thought leadership, strategic direction and tactical management in delivering operational excellence, process improvements and enhanced efficiencies. Drives customer service, holds full P&L responsibility, and develops strategic business plans. Builds, trains, motivates and manages high functioning teams in the delivery of outstanding business results. Fluent in English and Spanish.
AREAS OF EXPERTISE
Leadership * Retail Store / Sales Management * Business-to-Business * Finance * Profit & Loss
Business Turnaround * Beta Testing * Process Improvement * Business Planning * Efficiencies
Team Building / Development / Coaching / Management * Performance Management * Benchmarking
PROFESSIONAL EXPERIENCE
AARON BROTHERS, Upland, California * 2010-2011
A national custom framing corporation.
Business Development / National Accounts Sales Manager
Tasked with the establishment of Aaron Brothers` Business Development and leadership of the Business-to-Business (B2B) sales division.. Built the business plan, collaborated with Finance and Marketing personnel, as well as Buyers, generated business leads, developed budgets, hired Regional Account Managers (RAM) in cooperation with Human Resources, and planned the program`s launch across individual stores and the corporate office. Developed phasing plans based on actual against plan on a quarterly basis. Held P&L accountability. Created sales quotas, and developed sales methodologies. Closely communicated with district managers concerning RAM in-store training, tracked each RAM pipeline, and held quarterly performance assessments. Developed an RAM succession plan. Ensured in-stock and allocation levels with the distribution center. Participated in the creation of advertising collateral. Monitored key accounts to ensure complete customer satisfaction. Instituted best practices with on-on-one RAM meetings on a weekly basis.
Major Achievements:
* Secured an $800K account with the American Film Institute (AFI) through personal business connections.
* Rolled out the CRM and lead generation tool for RAMs, and completed an agreement with Netprospex.
PACIFIC THEATRES, Southern California and the State of Hawaii * 2007-2009
A chain of movie theaters owned by Decurion Corporation.
Vice President of Theatre Admissions. Operations, Maintenance and Compliance
Drove the profitable operation of California`s Pacific Theatres` and Hawaii`s Consolidated Cinema`s in alignment with the personally developed annual operating plan (AOP). Owned responsibility for 22M annual admissions and $250M+ in pre G&A revenues. Spearheaded finance and expense activities, as well theatre operations for Pacific`s 21 Megaplex locations.
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JOSE M. PRIETO * Page 2 * *******@*******.***
PACIFIC THEATRES (continued)
Produced weekly P&L statements and budgets, and created a special weekend P&L report to inform business decision-making. Enforced operational standards, including optimal screening schedules and facility maintenance. Directed comprehensive operational delivery in collaboration with Marketing, Film, Distributor, Accounting, AP/AR, Asset Protection, Safety and Compliance, as well as Maintenance and New Theatre development personnel. Built key relationships with top studio executives, unions and union leaders. Participated in new theatre development and cost of goods reduction and profitability. Developed key film launch strategies, and partnered with film buyers on film rental pricing. Ensured OSHA, Health and State and regulatory agency compliance. Established customer service and loyalty programs. Developed manager budgets, and chaired weekly meetings with general managers, directors and all functional areas to ensure accountability and performance. Recruited, coached, mentored, retained and managed 5 Directors and 1.6K+ theatre associates. Reported directly to the company`s Chief Operating Officer (COO).
Major Achievements:
* Catapulted concession sales to $1.5M (7.5%) with improved customer service, suggestive selling, and modifying candy assortments in line with theatre goer demographics, as well as enhancing concession value offerings.
* Decreased expenses by $1.2M (10%) through weekly and monthly profit and loss reviews with directors and general managers.
* Reduced payroll by 6% with accurate accounting practices to reallocate hours based on attendance levels against forecasts.
* Significantly reduced cost of goods (COGS) by $206K (9%) through the development, implementation of and staff efficiency training on precise concessions inventory processes.
* Slashed facility maintenance costs by $500K+ annually, and minimized external contractor use by designing and deploying preventative maintenance processes, hiring certified and competent in-house maintenance managers, and saved $2M annually by managing the development of new theatre cleaning vendor agreements.
* Lessened concession inventory shortages by $380K+ quarterly with effective weekly inventory processes and best practices with actionable point metrics.
* Abated Worker`s Compensation and General Liability claims 37% by establishing safety awareness and compliance practices, as well as individual accountability.
* Grew admissions for specialty film viewing 15-20% through the development of 4 art house venues across Los Angeles from slopped locations within the organization.
* Launched Associate and Manager hiring programs that successfully communicated the details of employment requirements.
* Saved $600K annually by eliminating costly employee uniform requirements.
* Delivered a stellar OSHA compliance record by ensuring Californian and Hawaiian Health and Safety guideline compliance.
* Successfully passed OSHA inspection for 3 years without a single theatre shutdown.
* Ensured seamless transitions during theatre sales to Reading International of both Pacific and Consolidated Theatres.
TWEETER HOME ENTERTAINMENT GROUP, Los Angeles, California * 2003-2007
Specialized in high end consumer electronics sales, installations, service, repair, as well as product delivery.
Vice President of Sales, Operations, Home Installation and B2B
Drove operational excellence across 5 western states that included the Chicago metropolitan area, Dallas, Plano, Houston, Austin and San Antonio, Texas, Tempe and the Scottsdale, Arizona area, Las Vegas, Summerlin and Henderson, Nevada, as well as San Diego and Orange County, California. Managed 12 sales directors, 1.1K+ associates, 50 B2B sales representatives and 6 customer installation warehouses as well as Human Resources functions. Created 4 of 6 new company store prototypes` core competencies training to generate leads and succeed in consultative sales. Implemented Best Practices across the enterprise. Created, implemented, and managed all territory budgets.
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JOSE M. PRIETO * Page 3 * *******@*******.***
TWEETER HOME ENTERTAINMENT GROUP (continued)
Major Achievements:
* Turned around the territory`s profitability from negative $2.2M in 2003 to a positive $14M in 2006 through effective P&L management, instituting consultative sales methodologies, building a successful B2B account executive team, and enhancing Home Installation Team onsite sales capabilities to 6.3% with incentive programs.
* Reduced costs while delivering an outstanding customer experience through the consolidation of warehouses, call and delivery centers, as well as personnel.
* Beat the annual gross profit target 2.6% by decreasing merchandise discounting.
* Honored as Territory of the Year in 2006 for increasing profitability from a $459K loss in 2005 to a $1.2M profit in 2006 through the deployment of installation efficiencies such as scheduling and routing, warehouse consolidations, Capex control and store and warehouse rent renegotiations across the territory.
* Slashed controllable expenses 12% year-over-year through enhanced sales, as well as payroll, expense and overtime control.
* Boosted the 4 prototype stores` gross margin 44% from an average 35%.
* Facilitated a complete audio/visual solution sales mindset by launching `Suggestive Selling Training` education to all Sales and Field personnel.
* Prepared the top Regional Sales and Installation/Service Directors to become the next Vice Presidents in the Company through succession planning, training, and development, and utilized special projects to develop top performing General Managers for Regional Director roles.
* Recognized as Vice President of the Year in 2006.
GATEWAY COMPUTERS, Los Angeles, California * 2000-2004
A computer hardware company.
National Director of Business Sales Operations (2002-2004)
Managed Manufacturing and Operation`s Support divisions for B2B field account executives responsible for $1.08B which accounted for 80% of the company`s annual revenues. Spearheaded the integration of manufacturing and installation requirements across plants globally for school, corporate, strategic and small and medium business (SME) implementations.
Major Achievements:
* Rolled out a university, school and business-centric operational program for onsite repair and parts replacement centers.
* Abated $3M+ in costs annually through the development of a company owned technology system assessment budget strategy.
* Facilitated increased new field hire competency and decreased inventory losses by initiating a technical equipment on-boarding process and the secure equipment return by exiting account executives.
* Oversaw the national distribution of prototype hardware to field account executives for customer demonstrations.
* Honored as the 2003 Director of the Year.
Territory Retail Sales and Operations Director - Western Region (2002)
Held responsibility for operational delivery and compliance for 162 locations with $291.6M in annual volume, as well as P&L across the Western Territory.
Major Achievements:
* Wrote a National Operations Store manual to ensure merchandising and operations standardization and compliance across all territory locations.
* Developed and distributed an Operations Training Manual for new general managers.
* Recognized as the National Director of the Year in 2002.
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JOSE M. PRIETO * Page 4 * *******@*******.***
GATEWAY COMPUTERS (continued)
District Store / B2B Sales Manager (2000-2002)
* Directed the daily operations and business delivery of 31 Southern California retail locations. Held accountability for store merchandising, operations, inventory and presentation.
Major Achievements:
* Opened 20 retail locations in 8 months.
* Maximized customer service and per unit sale dollar amounts with the introduction of a consultative sales culture.
* Earned the #2 ranking for customer-to-sale ration across the nation.
* Conceived, developed and launched the company`s 1st Hispanic marketing initiative nationally in collaboration with Univision resulting in the creation of a Hispanic call center in Kansas City.
* Established, Beta tested and managed a 36-member B2B Account Executive Team to identify new business opportunities and drive incremental sales outside of the stores that was implemented on a national basis.
* Slashed computer repair time by 60% through the creation of streamlined efficiencies and processes.
EDUCATION
Bachelor of Arts in Latin American History
Nicholls State University, Thibodaux, Louisiana
Pre-Revolutionary Cuban History Coursework
Louisiana State University, Baton Rouge, Louisiana
CERTIFICATIONS
-National Facilitator of Train the Trainer on the Art of Suggestive Selling` - Richardson Group
Pacific Theatres - `Spiral Dynamics` which is the study of Mastering Values, Leadership, and Change Dr. Don Beck Author of the book Spiral Dynamics
Pacific Theatres - `Community Building, Renewing Spirit and Learning in Business`
Kaz Godz Author of the book Community Building
TECHNICAL COMPETENCIES
Word * Excel * Visio * PowerPoint * Explorer * Google
Skype * Conference Call Coordination / Execution
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