Customer Service Manager

Shannon Schumann

Email: *********@********.***

Address: **** ******* **

City: Wheaton

State: IL

Zip: 60189

Country: USA

Phone: 847-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SHANNON SCHUMANN

2234 Appleby Drive Wheaton, IL 60189

847-***-**** ***************@*******.***

FOOD SERVICE MANAGEMENT

Sought-after hospitality management professional with demonstrated excellence in food service management, revenue generation, and operations management. Expert-level management strategist who resurrects faltering divisions and restores profitability. Skillful at establishing process improvements that advance performance levels and drive company objectives. Exceptional record of multi-unit management and improved customer satisfaction levels.

Exceptionally skilled professional with demonstrated excellence in building and driving superior operation success, leading training, development, inventory control and strategic planning.

Adept at leading by example, marshaling resources and creating professional atmosphere to accomplish objectives.

Natural communicator with strong motivational skills and the ability to support operational goals and meet business objectives.

CORE COMPETENCIES

Business Administration & Management Strategic Planning Resource Allocation Team Leadership Customer Service Hospitality Management Client Relations Sales & Marketing Business Development Communications Recruitment & Training Operations Management & Improvement Inventory Management Cross Functional Team Development Mentoring Resource Optimization

PROFESSIONAL EXPERIENCE

Auntie Annes Pretzel, Chicago IL 2008 - 2010

District Manager

Accountable for managing daily district operations, with operations encompassing seven stores in the greater Chicagoland region. Efficiently handled district management, training and supervision of support staff, developed and mentored managers.

Key Highlights:

Administered marketing and promotional work, quality assurance, sales reporting, customer relations, and strategically handed a wide variety of special projects.

Instrumental in managing 7 stores totalling $1M in sales, promoted shift supervisors into management positions and opened a new store in Bradley, IL.

Barnes & Noble, Deerpark IL 2006 - 2007

Caf Manager

Successfully directed caf operations, staff training, supervision, recruitment, inventory management, and customer relations.

Key Highlights:

Systematically maintained labor costs under 20% without jeopardizing efficiency and productivity.

Proficiently trained all booksellers to work in the cafe department and triggered an increase in cheesecake factory orders by 30%,

Caribou Coffee, Palatine IL 2004 - 2006

General Manager

Spearheaded the management of unit operations, profit and loss, staff training, supervision, food and labor costing, inventory control, sales reporting, customer relations, and other managerial functions.

Corner Bakery, Arlington Heights, Schaumberg, and Northbrook IL 2001 - 2004

Assistant Manager

Facilitated store operations, profit and loss, staff training and development, inventory control and responsible for training managers from other units, quality assurance, and all aspects of customer service.

Key Highlight:

Championed cross-training of employees and increased catering by 25%,

Prior 2001: Worked as a General Manager at Starbucks Coffee Company IL MO KS

EDUCATION AND CREDENTIALS

BS, Restaurant and Hospitality

Southwest Missouri State University, Springfield MO

Contact this candidate