Customer Service Sales

Jenise Aminoff

** ******** **., *******, ** *****-2323

978-***-**** ******@******.***

Currently seeking part-time employment.

Skills

Technical writing, science journalism, marketing writing, bylines, white papers, project management, information architecture and design, online course development, digital layout, graphic design, print vendor management

Operating Systems:UNIX/Linux, Windows, MacOS

Software:Author-It, SharePoint, FrameMaker, Acrobat, InDesign, Photoshop, Dreamweaver, HTML, XML, DocBook, LaTeX, Word, PowerPoint, OpenOffice, Pinnacle Studio, OmniGraffle, ConceptDraw

Education Graduated May 1994 Massachusetts Institute of Technology Cambridge, MA

Bachelor of Science in Writing / Minor in Physics

Sept. - Dec. 1995 Emerson College Boston, MA

Graduate Studies in Creative Writing

Professional Experience

June 2008-Oct. 2010 Woburn, MA

Technical Writer - Led a team of technical writers and consultants to write, edit, and publish all customer documentation, including product documentation, software release updates, customer-specific documentation, and online documentation. Wrote and collaborated on internal documentation such as product configuration. Wrote first safety documentation for customers. Created sales documentation tools such as product features and client statistics datasheets. Wrote and assisted with marketing documentation such as white papers, bylines, and press releases. Assisted with customer and internal training materials. Created video tutorials for complex new features and products for both internal and customer audiences. Organized and maintained online documentation website and internal wiki and Quickr sites and conceived and initiated project to create customer-specific online documentation portals using SharePoint. Assisted in documentation effort for ISO-9001 certification. Coordinated with diverse teams within Kiva Systems including sales, marketing, training, software engineering, hardware engineering, quality assurance, customer service, and IT. Kiva Systems provides automated order fulfillment and material handling systems for warehouses and distribution centers. February-June 2008 Allston, MA

Contract Technical Writer - Created network configuration quick reference guide and updated all other existing customer documentation.

March 2007-June 2007 Burlington, MA

Contract Proposal Writer - Wrote grant proposals for funding for various robotics projects.

Dec. 2006-Feb. 2007 Boston, MA

Contract Technical Writer - Wrote new chapter on reports, edited and updated user guide for statistical web marketing analysis service.

July-Oct. 2006 Westwood, MA Temporary Documentation Writer - .Wrote software specifications for international partners, detailing upcoming new features for Dungeons and Dragons Online: Stormreach, a massively multiplayer online roleplaying game.

Apr.-June 2006 Cambridge, MA

Contract Technical Writer - Wrote and produced html-based marketing presentations. Documented software architecture, produced complex storyboards, and supported the Extreme Programming (XP) software development process. Extensive use of Adobe Photoshop, Adobe InDesign, and OmniGraffle.

Feb. 2005-Feb. 2006 Cambridge, MA

Contract Technical Writer - Wrote and maintained documentation such as user guides and data sheets for several language processing software products. Assisted in conversion of document format from LaTeX and Word to XML (using DocBook) and HTML.

March 2002-present Cambridge, MA

Maintain and update BaseSpace.net web site. Write, edit, and produce customer documentation. Write and produce all marketing literature. Promote sales through Google AdWords and other web-based advertising methods. Field questions from the press. Create presentations for customer updates and meetings of professional societies. Act as sales representative, customer support, and hardware maintenance specialist.

Feb. 2001-Feb. 2002 Akamai Technologies Cambridge, MA

Information Designer - Managed and/or assisted in a variety of information management initiatives, particularly eLearning technology, information architecture,

course development, and database management. Also included work in technical training, knowledge base, web architecture and design, dynamic customer care processes, test environments, documentation, and version control.

Nov. 2000 - Feb. 2001 FireSpout, Inc. Belmont, MA

Technical Writer - Wrote technical and internal documentation for small internet startup company.

March 1998 - Jan. 2000 MIT

Cambridge, MA

Science Writer - Wrote and/or edited MPC publications including Materials Research at MIT annual report, Industry Collegium Report (newsletter, 3 issues per year), symposia program notes, brochures, etc. Assisted with office reports to MIT, such as Five Year Plan and Report to the President, slide presentations, posters, and miscellaneous printed material. Attended, assisted with, photographed, and reported on MPC-related events such as symposia, board meetings, and special programs. Reformatted content for web publication and maintain MPC web site. Maintained Now Up-to-Date public events server (office calendar software) and provided IT support.

July 1996 Jan. 1998 Kenan Systems Corporation

(Now a subsidiary of ) Cambridge, MA

Technical Writer - Wrote, edited, and updated manuals in large documentation sets for several software products in telecommunications billing, order management, and accounting, including user manuals, Web and API applications, relational and multi-dimensional databases, some legal and marketing literature. Developed and maintained intranet Web sites and online documentation. Created and maintained FileMaker Pro databases for media labels and inventory tracking. Some managerial experience in document production and fulfillment, including print and graphic design vendor management, inventory management, and hiring.

Awards and

Publications "Sustainable Communities" (feature article), Urban Farm magazine, ed. Lisa Munniksma, ."Growing Community: Gardening with Children in Cohousing." (article), NEIGHBORHOODS ON PURPOSE: Stories From the Walkways of Cohousing, ed. David Wann, November 2005."Fate" (short story), Mojo: Conjure Stories (anthology, Nalo Hopkinson, ed.), April 2003, Warner Books."Bloodhound: A Medic's New Best Friend," feature article on iRobot's experimental robot for medical support of wounded soldiers on the battlefield, as well as other iRobot products and projects, Unmanned Systems magazine, Nov/Dec 2002."Bluefin AUVs Relieve Dolphins, SEALS of Dangerous MCM Duty," feature article on the use of underwater autonomous robots to detect and potentially neutralize underwater mines, Unmanned Systems magazine, Sept/Oct 2002.Review of Myst III: Exile, Dark Planet magazine, October 2001. Review of The Mummy Returns, Dark Planet magazine, October 2001. Review of The Indifference of Heaven, by Gary Braunbeck, Dark Planet magazine, August 2000. "Gingerbread" (short story), Dark Planet magazine, August 2000.Analysis of Servant of the Bones, by Anne Rice, published in Beacham's Encyclopedia of Popular Fiction, vol. 12, Mark W. Scott, ed., Gale Group Publishing, 2000."The Tide" (short story), Magazine, March 2000"Doña Sebastiana" (poem), Terra Incognita Magazine, Spring 1998. "Imps" (short story), Dark Planet magazine, Summer 1996. "To: Sir Arthur Conan Doyle," "Landscapes," and "Fat Man" (poems), Dark Planet magazine, Summer 1996.1992-93 Boit Manuscript Prize, First Place in Poetry for August in New Mexico.

Interests and

Activities Gardening, cohousing, physical sciences, science fiction, painting, drawing, ceramics, strategy games, cooking, languages (Spanish, German), singing, medieval and classical music, crosstitch.

References and writing samples available upon request.

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