Quality Assurance Development
Resume:
JONATHAN BALTZ
CHICAGO, IL 60626
*************@*****.***
JONATHANBALTZ.COM
CERTIFICATIONS
SUMMARY
Information technology professional with experience in all areas of software development,
including planning, development and integration. A creative, yet rational programmer with a strong
Business Analyst and Quality Assurance background, who genuinely comprehends all aspects of the
Software Development Life Cycle. Able to provide solutions and ideas to technical and non-
technical people alike using a consistently clear communication and analytical skill set. Constantly
learning new software development technologies through industry seminars, professional
organizations and published materials. Ambitious and motivated worker who is known as an
efficient problem-solver when working independently or within a team.
EXPERIENCE
January 2011 Present
Senior Salesforce Consultant
Emerging Solutions, Chicago, Illinois
Documented functional specifications and requirements by organizing detailed discussions with
stakeholders and users, where no preventable rework was necessary after the initial demo
Developed custom user interface pages using Visualforce to present solutions to clients that
integrated natively with Salesforce.com, solved their problems, and were custom designed to fit
their branding
Built a custom Force.com process that generated Lead and Task records from incoming email
notifications sent from a data vendor, which resulted in quick adoption of the solution
March 2010 October 2010
Quality Assurance Analyst
Model Metrics, Chicago, Illinois
Compiled requirements for Salesforce.com developers and created test cases to verify custom
VisualForce and APEX functionality through a comprehensive review of client documents
Determined underlying reasons for defects occurring in various Salesforce.com, Adobe AIR and
browser-based application by participating in code reviews with developers
SKILLS
Assisted with the development of a public donation website, integrating Salesforce.com and
Programming
Amazon Web Services cloud technologies with the Facebook, Twitter and LinkedIn
Languages:
HTML/XHTML, CSS,
JavaScript,
September 2007 January 2010
Quality Assurance Engineer, Hubbard One VisualForce, APEX,
Thomson Reuters, Chicago, Illinois Microsoft .NET
Managed teams of onsite and offshore quality assurance members to ensure timely and Framework (C# and
accurate project completion, assisting when needed ASP.NET),
Silverlight/XAML,
Designed test plans, test approaches and test cases for new CRM application features from code
PHP and Ruby
walkthroughs and functional specifications, finding 95% of defects during the initial run through
Led a project to reengineer the product s collection of Regression Test Cases, which decreased
Databases:
the duration of testing while reducing the number of software patches by 80% Microsoft SQL Server,
Microsoft Access,
MySQL and Lotus
Notes
March 2007 September 2007
Quality Assurance Consultant
Methodologies &
Critical Mass, Chicago, Illinois Testing Tools:
Created test plans and test scripts from various types of static media, from storyboards and copy
Software
documents to information architecture diagrams, ensuring production quality without disturbing Development Life
the artistic process Cycle (SDLC),
Agile Software
Assimilated data and generated business requirements produced in creative brainstorming
Development, MVC,
sessions as the single technical member in attendance
Selenium IDE,
Mercury Testing
June 2005 March 2007
Business Process / Quality Assurance Analyst
Tools
The Northern Trust Company, Chicago, Illinois
Coordinated project team meetings to discuss the aspects of testing applications at certain
points in the Software Development Life Cycle (SDLC) and organized these ideas into test
documentation
Employed test plans and cases to create, debug, execute and analyze Load Tests, Regression
Tests and User Acceptance Test on an assorted number of protocols within the Mercury Quality
Center application suite
Collected requirements, created and executed test cases and implemented a version upgrade of
Northern Trust s Web Cash Movement application, involving the extraction, transformation and
loading of banking data on a DB2 database and testing on multiple web browsers / devices
Trained colleagues on how data changes dynamically in the Banking and Financial industry and
how databases maintain that data, increasing their understanding of On-line Transaction
Processing (OLTP)
March 2004 April 2005
Business Analyst
Hewitt Associates, Lincolnshire, Illinois
Devised and created customized retirement flow programs using the Information Technology
industry s standard System Development Life Cycle (SDLC), ensuring consistency among teams
and companies
Prepared, processed and assessed test cases, following the SDLC testing discipline, eliminating
errors participants would otherwise encounter with existing functionalities and resulting in high
client satisfaction
July 2000 January 2004
Database Designer and Developer
Credit Suisse, Chicago, Illinois
Designed and implemented processes to update and track portfolio transactions of high net -
worth clientele, reducing processing cycles by more than 50%
Developed and actualized a suite of five Lotus Notes databases to support centralized workflow
and efficient communication among worldwide team
PROFESSIONAL ORGANIZATIONS
Chicago Force.com Developer User Group, Organizer
Chicago Heroku User Group, Co-Organizer
Chicago Salesforce.com User Group, Developer Liaison
EDUCATION
Management Information Systems, Bachelor of Science
University of Illinois, Urbana, Illinois
Jonathan Baltz *************@*****.***
Contact this candidate