Manager Quality Assurance
Resume:
Rosenpages: The Homepage of Jonathan Rosenson
Jonathan H
Jonathan H. Rosenson
***@********.***
PROFILE
Operations leader
with experience managing people, processes, and technology in alignment with
the strategy of the business and the requirements of its stakeholders
POSITIONS HELD
·
Expedient Communications (Pittsburgh, PA)
- October 2003 – Present
o
Vice President, Quality Assurance and Strategic Initiatives; 10/2006 – Present
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Increased
predictability of service delivery and revenue recognition by centralizing complex
IT project management with consistent processes
§
Ensured
profitability of telecommunication vendor relationships by partnering with
sales and finance to meet the changing needs of the business
§
Improved
effectiveness of the seventy-five (75) seat operations center through process
changes and personnel management to meet new business requirements and respond
to service requests
§
Provided
general management for regional operations during data center facility and
business process improvement projects
§
Maintained
key customer relationships to stay in touch with operational performance and
obtain feedback for improvement opportunities
o
Director of Provisioning &
Installations; 1/2005 – 10/2006
§
Maintained telecommunication resale vendor
relationships and established interconnection with Verizon and AT&T
(formerly SBC and Bell South).
§
Provided program management for a new
broadband product launch in five states by facilitating collaboration across
the business
§
Established consistent processes and
procedures for data center and field installation service delivery in support
of growth
§
Formalized the sales engineering process
associated with the connectivity business to align margins across similar
opportunities
o
Director of Systems & Operations Support; 10/2003 – 1/2005
§
Led a group responsible
for the management of Windows Server (2000 & 2003) and Unix (Solaris,
Linux) platforms including SAN storage, tape backups, DNS, mail, web, and other
services
§
Acted as a point of
escalation for critical production issues and for customers in need of emergency
support for Cisco, EMC, Microsoft, and other products-
·
Stargate Industries, LLC (Pittsburgh, PA)
- October 1994 – October 2003
o
Director of Strategic Initiatives; 3/2001 – 10/2003
§
Executed
business strategy initiatives for internal improvement and product development
including selection and implementation of enterprise billing and CRM
applications and consolidation of network for cost savings
§
Provided
business development support for the sales team resulting in the acquisition of
key enterprise customers
§
Acted as
program manager for merger and acquisition projects to ensure consistent
customer experience during technology platform conversions
§
Maintained
relationships with local Universities for personnel recruitment
o
Regional Operations Manager; 8/1999 – 3/2001
o
Technical Support Manager; 8/1997 – 8/1999
o
Network/System Engineer; 9/1994 – 7/1997
EDUCATION
B.A., Rhetorical
Process, University of Pittsburgh
COMMUNITY
Central Scholarship & Loan Referral Service - Chair
(2002 - present), Marcus L. Ruscitto Charitable Foundation - Board Member (2005 - present), 40
Under 40 Award Recipient (Pittsburgh Magazine/PUMP, 2001), Leadership Pittsburgh - Leadership
Development Initiative VII (1999)
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© Copyright 1994-2012 by Jonathan Rosenson. All Rights Reserved.
© Copyright 1994-2012 by Jonathan Rosenson. All Rights Reserved.
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