Customer Service Software

SIMON WANG

**********@*****.*** 657-***-****

Senior Software Developer with strong experience supporting the design, development, implementation, and support of enterprise business intelligence applications. Fulfills all aspects of the software development lifecycle (SLDC), including requirements gathering, system specification, software development, testing, and ongoing administration of architectures. Specialties include Object Oriented Programming (OOP) and Object-Oriented Design (OOD) using Agile and Scrum software development methodologies.

TECHNICAL SKILLS

PROGRAMMING LANGUAGES/FRAMEWORKS: C#, VB.NET, ASP.NET, JavaScript, T-SQL, HTML, PHP, Java, C++, Python, Perl, Ruby, jQuery, AJAX, SOAP, MVC, LINQ, JSON, UML

DEVELOPMENT TOOLS: Visual Studio, SQL Server Management Studio, Eclipse, Fiddler, Wireshark, Red Gate SQL Developer Bundle, Red Gate, ANTS Performance Profiler, Flex, Tortoise SVN

DEVELOPMENT METHODOLOGIES: Agile, SCRUM, CMMI

OPERATING SYSTEMS: Windows, Linux, Android, Mac

DATABASES: SQL Server, MySql, Oracle

PROFESSIONAL EXPERIENCE

THE ACTIVE NETWORK, Xi'An, China 2007 - Present

Senior .NET Developer/Dev Team Lead (2009 - Present)Analyze business processes and stakeholder requirements to enable the completion of Thriva software development project plans; presented recommendations for new business software platforms to technical and business managers.Fulfill all aspects of software development lifecycles, including requirements gathering, system specification, development, testing, and final rollout to production environments.Establish business needs and software requirements through collaboration with business experts, sales associates, and other internal clients.Create and implement software tools and user interfaces to develop enhance the functionality of online registration software.Trained and mentored team members to cultivate the professional advancement and technical knowledgebase of software development teams.Provide 24/7 application support; analyzed and resolved instanced of software operation issues on live production servers.Support development efforts to migrate live web, database, and software utility servers to a new physical datacenter location.

.NET Developer (2007 - 2009)Contributed to major development initiatives to integrate Thriva systems with third-party systems.Worked in roles to fulfill business analysis, software development, quality assurance, and providing ongoing administrative support of integrated systems.

CYBERSOFT DIGITAL SERVICES, Xi'An, China 2005 - 2007

.NET DeveloperDeveloped and supported .NET software platforms used to provide financial information and services to international business customers. Supported software architectures used by more than 180 internal users, and provided technical support services to business customers, ensuring strong, professional customer service experiences.

EDUCATION

Bachelor of Science, Computer Science & Technology, 2005 - XI'AN UNIVERSITY OF SCIENCE AND TECHNOLOGY

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