Management Manager

Dhurjati Mueller,

Facilities Specialist

UNOPS, Division for Finance and Administration

Facilities and Administrative Services Section

Work phone 212-457–1829 Home phone 718-***-****

*********@*****.***

Summary

A dedicated professional and manager with broad, multifaceted expertise in the areas of Facilities Management, Security, Asset Management, Records Management, General Administration, Communications, Procurement and Project Management.

A team builder and creative individual with excellent communication and interpersonal skills who applies innovative and practical approaches to operational activities as well as special projects from the development and proposal phase through implementation.

Professional Experience

UNOPS

Facilities Specialist, Facilities and Administrative Services Section

(2000 – Present)

Coordinate and manage activities in the areas of Facilities, Records Management and Registry Services and supervise the work of 5 staff assigned to those areas.

These responsibilities include:

Facilities ManagementDevelop, propose and implement short and medium term space planning and Facility Management strategies, Maintain day-to-day management of facilities; coordinate tenant and building services Coordinate renovations, construction and internal staff movesDevelop and propose Security strategies and related guidelines to meet ongoing organizational requirements; coordinate with UN, agencies and building management as appropriateDevelop, implement and maintain inventory systems and provide guidance and support to Decentralized Offices (DOs) in Asset Management Coordinate and manage the annual UNOPS Inventory Report exercise for all UNOPS locations (18 locations, 9 million in assets) Propose and implement common service procurement equipment, such as photocopiers, fax etc. and ensure compliance with energy efficient and ‘green’ procurement standards.

Records ManagementDevelop policies, procedures, strategies, technologies and best practices to ensure UNOPS business and legal requirements are met in the area of Records ManagementImplement and maintain File Management Systems (TRIM), file classification systems and retention schedules to support such strategies, Assist and support the development and implementation of Document Management activities Active member and UNOPS representative to the UN Working Group on Archives and Records Management, WGARM

Registry ServicesSet up and maintain policies and procedures relating to mail and pouchEstablish guidelines for effective use of courier servicesCoordinate with UN Mail and Pouch Sections to ensure timely, secure and cost effective services to UNOPSProvide support and guidance to Registry staff to ensure effective services to UNOPS

Accomplishments

Facilities Management - Core member of Relocation Team responsible for moving UNOPS from Daily News to Chrysler Building.

As a member of the Team this included:Collaborate with various consultants and experts (architects, real estate brokers, engineers, telecommunications consultant, security experts, etc.) to ensure UNOPS relocation requirements are met Analyze and improve the current infrastructures such as telephone systems, security systems, video conference facilities etc.

In addition, I was directly responsible to: Develop furniture and office space standards Establish Records Management requirements to ensure smooth relocation of filesDevelop Terms of Reference and bid documents related to Records Management consultants as well as furniture procurement, evaluate responses, interview consultants, draft contracts and make submissions to the Procurement Review and Acceptance Committee (PRAC).Implement records management retention schedules to reduce paper and files being relocated. Establish on-site Records Center to facilitate and strengthen RM capacities.

Security – Develop UNOPS Security strategies and related activities Research, develop and draft current UNOPS Security Plan Coordinate with the UN concerning mail security and implement new mail security procedures; Coordinate security presentations with Building Management and NYPD and follow up concerning enhanced security procedures for visitors, messengers and deliveries. Establish Card Key system and key management procedures that enable UNOPS to manage and maintain in house security and ensure comprehensive control and monitoring mechanisms.

Inventory – Develop and implement the UNOPS Inventory System. Develop, draft and implement Asset Management Guidelines which established responsibilities and reporting procedures in compliance with audit, financial and legal requirements. Conduct annual inventory exercise in all UNOPS offices, including 18 decentralized locations.

Records Management – Implement TRIM file management system.Review and verify software features and functionality to determine UNOPS application; Establish glossary of terms, location finding aids, bar code standards, security level standards, retention schedules and TRIM policies and procedures; Develop and reviewing training materials, coordinate training schedules and make Records Management presentations to each group of staff that were trained (100 staff)

Supervisor, Communications and Records Unit (1986 – 1999)

Supervise the work of 10 staff in the areas of Communications, Facilities Management, Records Management and Registry Services. Serve as de facto Facilities Manager and Records Manager as noted above.

Accomplishments

Decentralized Offices - Assist in the set-up of Decentralized Offices in Rome, Copenhagen and Abidjan. develop and establish office standards for furniture, equipment and supplies; establish services for facilities, telephone, mail, fax and telecommunications as well as establish operational processes; liaise with government officials and/or UN/UNDP representatives as necessary concerning the above.

Facilities Management Relocate UNOPS from FF building to Daily News (225 staff) in 1989. Coordinate numerous internal moves and renovations; Sublease offices to various UN agencies depending on available space; Manage maintenance and building service contracts based on office requirements.

Records Management Establish UNOPS Global Filing System; Implement FMS, file tracking system.

UNDP

Records Management Assistant (1975 –1986)

Worked with increasing levels of responsibility in the area of Registry and Records Management. Established best practices and procedures for UNDP filing system.

Related Information

Specialized training

Facilities Management

Completed numerous specialized courses and advanced training in Facilities Management including courses on security and emergency preparedness, ‘Aperature,’ a facility management software, and attended NYU Professional Studies programme, working towards Certification as a Facility Manager.

Records Management

Completed specialized courses in Records Management including attending advanced training at the U.S.A National Archives accredited by American University in Washington D.C. for ‘Managing Modern Archives’.

Professional Associations

International Facility Management Association (IFMA)

Archives and Records Management Association (ARMA)

References

Available upon request

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