Customer Service Accounting

Jahnoy C. James

- **** Valley Ridge crescent, Pickering, ON L1V 6S8 (: 416-***-**** *: ***********@*****.***

Career Objective

An enthusiastic professional with solid knowledge of accounting, money transactions and customer service is seeking a career opportunity in accounting and finance to utilizing my analytical and relationship building skills to contribute to the company objectives.

Summary of Qualifications

Strong analytical and problem solving skills with proven ability to multi-task in a fast paced environment. Proficient at administrative computer tasks in Microsoft Word, Microsoft Excel, and Microsoft Office. Graduate of a CGA Accredited program – Equivalent to Level 3 CGAReliable and adaptable with the ability to learn and apply new concepts and technology rapidly. Demonstrate excellent interpersonal and effective communication skills that exhibit the highest ethics.High work ethics and motivation to expand professionally to achieve my professional designation.

Core Competencies and skills

Data Colleting/AnalyzingAccuracy & Detail OrientatedCross-Functional Coordination

Effective Interpersonal& CommunicationEnthusiastic and Energetic

Highly Analytical & Organized

Projects

Financial Statement Analysis – Rogers Communication – Spring 2011Analyzed Rogers 2009 Financial Reports from the perspective of an Investment AdvisorEvaluated the company performance including accounting policies in comparison to competitorsCreated Forecasted Financial Statements based on company trendsProvided recommendations on future investments for shareholder

UOIT Capstone Project – Biztora – Summer 2010Created a business plan with a group of commerce students to integrate a business-orientation networking site Collected and analyzed student data, statistics, and surveys to support our business proposalDeveloped and presented a sound and persuasive argument to professors to launch a student-employer networking platformProvided recommendations to implement our plan with a detailed time-line

Professional Experience

Spring 2012–Fall 2012 (5 Month Contract) Toronto General & Western Hospital Foundation- Toronto, ON

Gift Administration Clerk (Donations Management)Process cash, credit, and cheque donations using Razors Edge SoftwareUpdate donor files and records within the University Health Network (UHN) DatabasePrepare individual donor tax receipts for all donations madePerform all other administrative responsibilities to support the department and foundation

Jahnoy C. James

- 1659 Valley Ridge crescent, Pickering, ON L1V 6S8 (: 416-***-**** /905-***-**** *: ***********@*****.***

Summer 2010–Spring 2012 Durham College/UOIT Student Association – Oshawa, ON

Customer Service RepresentativeEducate students on the various services offered by the student association Establish rapports with students, parents and staffProvide solutions and information based on customer inquiriesPromote the insurance benefits offered by the school to increase student use of the policy

Summer 2009–Winter 2010 Access Research – Toronto, ON

Telephone Representative Conducted customer/consumer follow-ups and services with new and existing clientele Provide recommendations based on customer circumstances Record customer responses and opinions to help improve service

Winter 2006–Spring 2009 Kantar Operations – Toronto, ON

Telephone Representative Conduct consumer surveys across North America (Canada & US) Perform outbound calls (approx. 350 calls per shift) Record and handle any additional customer inquiries Achieve nightly, weekly, and Monthly quotas

Spring 2004–Spring 2005 Burger King Restaurants Canada – Pickering, ON

Production Worker

Process and balance customer transactions

Spring 2001–Fall 2003 Paramount Canada’s Wonderland (seasonal) – Vaughn, ON

Cashier Follow through with customer requests and transactions Answer any customer inquiry in regards to products

Education/Profession Background

Fall 2009 – Present

Bachelor of Commerce – Bridge (Hons)

University of Ontario Institute of Technology, Oshawa, OntarioCGA Accredited course – Equivalent to Level 3 CGADegree completion April 2012

Fall 2007 – Spring 2009

Business Administration

Durham College, Oshawa, Ontario Graduated with Honour Roll Standing

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