Project Manager Management

Vicky Sharma

***.*******@*****.*** Cell No. 647-***-****

Business Analyst

CAREER OVERVIEW

A highly competent Business Analyst with over 6 years of experience in Design, Development and Implementation of Business Applications in Information Technology and Retail industries. Extensive experience in conducting Joint Requirement Planning (JRP) sessions, Joint Application Development (JAD) sessions with committee of SMEs, business groups, senior IT management Superior ability to identify and document user/ process requirements; bridge gap between IT and user communities.Experience with Object Oriented Analysis and Design techniques with UML using Use Cases, Flow Charts, Class Diagrams, Sequence Diagrams, Activity Diagrams and State Transition DiagramsReporting and presentation of key components and milestones to Top ManagementResponsible and dedicated leader with a proven ability to prioritize multiple projectsExperience in major areas; Enterprise Content Management including Document Management, Records Management, Web Content ManagementInvolved in day to day maintenance activities and troubleshooting of user applications Self-motivated strategist with an astute and genuine passion for learning, and optimizing business systems and processes.Creative thinker and technologically savvy, including strong online research skills.Exceptional ability to quickly master and apply new concepts, excellent communication skills and willingness to work on 24x7 support teams

TECHNICAL SKILLS

Software Development Methodologies/Models

Agile, Waterfall, Object-Oriented Development, Rational Unified Process (RUP), Use Case Methodology, JAD/RAD, UML, Business Process Modeling, Business Process Re-engineering

Tools/Applications:

IBM Rational Rose, Requisite Pro, MS Office, Visio, Quality Center

Web Applications:

ASP/ASP.NET, VB.NET, CSS, XML, HTML

Environments

SQL, Windows 9x /NT/2000/XP, Mac, Oracle

PROFESSIONAL EXPERIENCE

June 2011 – Till date

Role: Business Analyst

Client: Staples Business Depot

Major ProjectsWebsite Re-engineering Project – Collected requirements from the store support teams, IT and the relationship manager. Current website required frequent maintenance and performed slowly. Documented current state and target state of the business. Documented detailed business requirement in a BRD. Requirements were presented with no gaps leading to a successful implementation of website.POS Register Upgrade Project - $3 million project aimed to improve POS register functionality and performance by upgrading registers hardware in all stores across Canada. Collected requirements from the store support teams, and Infrastructure and Operations team. Current registers had failing hardware and peripherals. Conducted a thorough analysis of failing register hardware and what was required to ensure functionality. Documented technical requirements as well as the business requirements. Successful implementation of hardware reduced register failure and improved customer satisfaction.

Pin pad Upgrade – A project to re-implement stores ability to process credit card and debit transactions to allow chip card and pay pass transactions and make pin pad independent of POS register hardware. Current pin pad hardware would not allow chip card and Pay Pass transactions and swipe functionality was depending on the register hardware. Collected a complete set of requirements from the business stakeholders and documented them. As a result, the project was a success and stores were able to meet legal requirements and improved ease and speed of checkout in stores.Copy Center PC Rollout – A project designed to upgrade all the PCs in the copy centers across all the stores. Collected requirements from Copy Center District Managers and Copy Center Support team. Current computers required frequent support for failing hardware, limited services for customers and longer wait times. Documented findings in a BRD and ensured requirements were presented with no gaps. As a result of the successful implementation, the new hardware ensured consistent quality of service and lead to no down time.Antivirus remediation – The purpose of the project was to upgrade all the company computers with new anti-virus software. Collected requirements from application support team and corporate security team. Discovered the outdated anti-virus software was hindering the current computers using the older software. This resulted in corporate assets being affected by viruses that in turn caused security leaks. The upgrade would improve the speed of all the computers in the company. Created the BRD that described the findings. The requirements were presented with no gaps leading to a successful implementation of the new software.

RESPONSIBILITIES AND ACCOMPLISHMENTSWork closely with end-users to identify and establishing the current end-to-end AS-IS upgrades and re-engineering process.Facilitating JAD sessions with subject matter expert to brainstorm for identifying possible new solutions and document accurate design specificationsEvaluate recommendations and identify ways to propose modifications in existing process to optimize the use of existing infrastructurePrepared high and low level linear and cross-functional process diagrams for AS-IS and Future state upgrades and re-engineering process.Facilitated regular meetings between various business teams and development teamCoordinated testing with the business users

Project: Brainpop.com Feb 2010 – June 2011

Role: Business Analyst

Client: Global Solutions, Mississauga

Description: The idea to design this website to create a new learning experience using content management system. Website is designed to support individual, team and whole class learning and used different tools like technology, PBL (Problem Based Learning), gaming, online tools to make it more interesting. We created content that supports educators and engages students - in school, at home, and on mobile devices. Brain Pop’s educational apps have been downloaded nearly 1.5 million times and have countless reviews.

RESPONSIBILITIES AND ACCOMPLISHMENTSGathered Business Requirement, checked feasibility and prioritizing them in QC (Quality Centre)Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio Conducted JAD (Joint Application Design), knowledge sharing sessions for better understanding and refining of requirements in coordination with multiple teams.Provided training to users, and involved in conducting UAT sessions to gain user confidence and approval.Participated in Change control meetings recommending appropriate action after analysis of changing requirements.Created system documentation such as Use Cases Specification Document, BRD, User Guides, Knowledge docs, Functional SpecificationsAssisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements.Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SMEs.Conducted multiple interviews to clarify requirements in order to identify use cases and document use Case Specifications.Provided project manager with regular status updates assisting the overall project management initiative.

Projects: Fourseason.com Oct 2008 – Dec 2009

Role: Business Analyst

Client: Micromatics

RESPONSIBILITIES AND ACCOMPLISHMENTSFacilitated requirements gathering sessions with internal stakeholders to review and clarify the business requirementsLiaised with Project Manager to prepare project plans, schedules, and maintain project deadlinesAs a part of project risk management group prepared impact assessment matrix to analyze impact of various risks on the project and ensure compliance with audit and control policiesPrepared functional documents, process flow diagrams and Use case diagram to capture end user requirementsTranslated high-level business requirements into detailed technical design documentsPrepared and reviewed test design documents, test plans, and supported the QA teams during UAT test execution to identify the right defects and get the issues resolved in discussion with development teamConducted training regarding IT policies and domain knowledge for new members in the team

Projects: Indian plaza.com July 2006 – Sept 2008

Role: Jr. Business Analyst

Description: This was website reengineering project to present an exciting online shopping experience for every individual and to provide the items based on needs. The idea is to significantly increase the sales and operations time and ensure that customers receive all information relating to the product and their orders.

RESPONSIBILITIES AND ACCOMPLISHMENTSUnderstanding business process management and business requirements of the customers and translating them to specific software requirements.Making sure that the recommended solution is commercial yet competitive.Documenting and analysing client data.Evaluating the information gathered through workshops and surveys, business process description and task analysis.Effectively communicating with internal teams and external clients to deliver functional requirements like GUI, screen and interface designs.Very strong technical skills coupled with business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements.Acting as an interface between business units, technology teams and support teams.

EDUCATIONAL PROFILE

Post Graduation Certificate: Global Business ManagementBachelors of Technology (Computer Science Engineering)

CertificationsPreparing for Certified Business Analyst Professional (CBAP) certification

Reference available upon request

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