Customer Service Representative

Eric Sizemore

*** ******* ***** ***. *

Corbin, Kentucky 40701

Home: 606-***-****

Email: *****@*************.***, *********@*****.*******.***

OBJECTIVE

To locate employment within the Customer Service and/or Programming field where I can utilize my skills with a company that is of high caliber in their standards, service, and reputation.

SUMMARY OF QUALIFICATIONS

Dedicated and experienced working with the public, backed by strong interpersonal and communication skills.Exceptionally resourceful and highly motivated; can be counted on to get the job done.Compassionate, professional approach to service-oriented work.Creative problem solver, with initiative and follow through.Readily inspire the confidence and trust of customers and co-workers.Proven record of success in handling increasing levels of responsibility.Advanced experience with online development and scripting languages (PHP).

EDUCATION

Lynn Camp Middle/High School – HS Diploma, Graduate

2001 – 2005

University of Phoenix, Associate of Arts in Information Technology with Programming

2011 – 2013 (expected)

EXPERIENCE

Customer Relations and Problem SolvingOver three years in Customer Service (over 2 years professionally, 1.5 as a freelancer/self-employed).Ability to interpret customer inquiries to quickly identify customer needs.Demonstrated ability to listen effectively to customers and staff.Confident and decisive under stressful conditions.Capable of handling problem customers with patience and sensitivity.

Computer and Technical SkillsRelational Database Management System MySQLSome JavaScript, AJAX, CSS, HTML/XHTML, and XMLCan type 65-70 words per minuteFluent in Microsoft Word and OpenOffice/LibreOffice WriterExperience with Microsoft Excel and OpenOffice/LibreOffice CalcExperience with the Open Source initiative and Open Source software.Experience with the vBulletin forum software, including programming and administration/moderation.Experience with the CodeIgniter PHP Framework (MVC).Experience with Linux (CentOS, Debian, Ubuntu, kUbuntu, and openSUSE), and Windows (XP, Vista, 7); familiar with the command line.Experience with the version control system Subversion.Experience with both the Apache and Lighttpd web servers.

EMPLOYMENT HISTORY

Site5.com, Support Specialist

February 2012 to Present

CSC, Customer Service Representative

October 2010 to April 2011

Vangent Inc, Customer Service Representative

September 2007 to May 2009

Web Developer/Freelancer

2004 to Present

REFERENCES

Serena Asher, ******.*****@*******.****** James, **@********.*** or ********@*****.********* James, ***********@*****.*** Rachid El Harrab, *****@******.********* Fiegel, *******@*****.******** Brown, *****@************.***

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