Customer Service Marketing
Resume:
Jack Liang
** ******* **. *******@*****.***
Toronto, ON, M1P 1E9 T: 647-***-****
Career Objective
I wish to obtain a Customer Service Training Support Specialist position at 3K Consulting, where my experiences in e-commerce and ability to multitask in a fast paced environment will be an asset to your company.
Summary of SkillsOver three years of internet marketing experience across various media formatsOver two years of customer service experience in various supporting rolesSuccessfully deployed and managed various e-mail marketing campaigns using web-based e-mail marketing software (Mailchimp, Emailserving)Strong understanding of SEO (Search Engine Optimization) standards and strategiesExperienced in Social Media Management Software (Hootsuite, Twitterfeeder)Experienced in using Wordpress, Tumblr and other CMS platform.Familiar with Google Analytics and other web analytical toolsFamiliar with various online marketing cost metrics (PPC, CPM, CPA)
Education
Business Management – Marketing Major, Bachelor of Commerce June 2009
Ryerson University, Ted Rogers School of Business Management Toronto, ON
Business Administration – Business Management, Advanced Diploma June 2007
Seneca College of Applied Arts and Technology Toronto, ON
Honours and AwardsAchieved highest academic performance at Seneca College of Applied Arts and Technology and placed on Presidents Honor List for achieving a GPA of 4.0/4.0 twice (winter 2005, fall 2006).Graduated Seneca College of Applied Arts and Technology with Honors and Cumulative GPA of 3.9.
Word Experiences
Marketing Specialist (6 months contract) March 2012 – October 2012
Canadian Centre for Skills Development, Non-Profit Toronto, ON Educating potential clients on company services through email, phone and live meetingsSuccessfully built, deployed and managed four company websites using Wordpress and various toolsCreated multiple mass e-mail blast marketing campaigns using web-based email marketing tools (Mailchimp)Implemented organization’s SEO/SEM goals through on-page SEO and link buildingDelivered monthly marketing proposals and traffic reports to the director
Marketing Intern (3 months internship) January 2012 – March 2012
KMI Publishing & Events Toronto, ON Assisted the marketing/events coordinator in all marketing related activitiesHelped to develop weekly e-mail marketing ad campaigns using web-based e-mail marketing softwareCreated various PPC text advertising campaigns on Google AdwordsCreated social media pages to help brand company websites (Facebook, Twitter, LinkedIn)
Marketing Coordinator and Administration Support (6 months contract) Oct 2010 – April 2011
StoneWood Group Inc. Toronto, ON Implemented organization’s SEO/SEM goals through on-page SEO and link buildingDelivered monthly internal SEO traffic reports and marketing proposals to top managementUpdated company blog, internal newsletters, LinkedIn and Twitter pagesDeveloped HTML e-mail newsletters for internal and external promotional activitiesAssisted with various administrative activities such as data entry, invoicing, telephone support, and other administration activities
Marketing Assistant/Coordinator Sept 2009 – Oct 2010
Yesup Ecommerce Inc. Toronto, ON Implemented marketing and promotional activities that included e-mail marketing, social media management and search engine optimization to name a fewDeveloped website content and designDelivered presentations on various marketing proposals to top managementOrganized and planned trade show events
Community Work
Community Support Organizer April 2011 – Present
GTASF Community Toronto, ON Promote live fighting game tournaments in the GTAActively participate in bi-weekly hosted events throughout the GTAProvide additional content through live commentaries in video streamsHelp promote other related events through live appearances, social media and blog
Volunteer Experiences
Student Mentor September 2005 – June 2006
Students Mentoring in Life and Education (SMILE) Toronto, ON
REFERENCES AVAILABLE UPON REQUEST
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