Project Manager Customer Service

John F Berezuk

*** ********** ****

Georgetown, Tx

512-***-****

abqhj6@r.postjobfree.com

Career Objective:

To architect and develop leading edge web and e-business products and technology.

Qualifications:30 years in software development and computer systems administration20 years of staff and project management experienceKnowledgeable in over 50 different computer languages and toolsWebmaster programming experienced - currently enrolled to be certifiedMaster of science degree in computer scienceReceived many awards for innovative ideas and strategies

Experience:

IBM – (Austin, TX – Poughkeepsie, NY – Kingston, NY)2007-2009: Project Manager for DEMONet infrastructure. Developed, hosted and administrated SOA worldwide customer live online demonstrations integrating the latest Tivoli, WebSphere, Rational and DB2 products using VMware Virtual Infrastructure technology. Engineered web-driven scheduling and provisioning of concurrent hands-on user demonstrations available worldwide on the open internet.2003-2007: WEB Development Technical Lead for IBM WebSphere Front Office for Financial Markets product partnering with Bloomberg and Reuters. Led the development and test teams which developed the Management, Administration and Auditing Warehouse components using Tivoli, MS-SQL, Crystal, WebSphere J2EE JSF, struts, JSR168 and DB2 on Linux and Windows systems. 2003: Technical Lead for Sprint/Nextel web downloadable media prototype development. Developed a WebSphere Commerce and DB2II prototype initially for Sprint and then for Nextel to manage web site downloadable media content stocking and ordering. The prototype was directly responsible for a $20M contract for web site and e-business software and service.2001-2003: E-business Technical Lead for IBM Financial Solutions Software Development. Complete Product Design and Implementation for B2B bank e-Payment systems using DB2, MQSeries, MQSeries Integrator, Java, C++, HTTPS, S/MIME SMTP, XML on AIX and Windows systems. Was also on the WBIFN/SwiftNet architecture review board in Boeblingen, Germany.

2000-2001: Java Development Technical Team Lead - porting Sun’s Java2

SDK to the IBM 64-bit AIX PowerPC platform. Converted all UI components

including AWT, Swing, audio, imaging and Unicode character and fonts.

Skills included project planning, Java/C/C++ Programming, knowledge of

WebSphere, AIX, Linux, applets and servlets.1998-2000 WEB Development Technical Lead and Webmaster for IBM’s Engineering Products Service Support World-wide Web Sites. Redesign of AIX Supportline infrastructure Perl based CGI servlets to provide higher customer satisfaction with such tools as; downloadable try-and-buy software, international media ordering, automatic user access registration, remote administration services and news bulletin automated email.1996-1998 Successfully converted the US IBM PLM customer support center into a

profit center by implementing many e-business service support tools which automate service processes such as automated customer problem data transport and processing, automatic problem triage data collection, nationwide distributed live phone support and support center client-server internal deployment. Skills included JavaScript, Perl, C, C++, Ksh, Motif, AIX, HPUX, Solaris, IRIX, Windows and OS2.1990-1996 Advisory Programmer and Staff Manager for 3D interactive graphics projects, including GL, OpenGL, PEX and PHIGS. Later became responsible for all AIX graphics products development, release and service support structure. Skills included C, C++, Motif, Xlib, AIX Systems Programming, CMVC, Debugging Tools and 1st line management.

Grumman Aerospace Corporation, Bethpage, NY.1979-1989 Software Development Group Leader for CAD Software design and deployment using MVS. Providing a complete engineering environment of CADAM,

CATIA and in-house Preliminary Design and Analysis tools; finite element modeling, radar and spectral signature analysis systems for the Space Shuttle, the X-29, the F-14 and the EF-111. Was also DOD cleared for top-secret work.

Formal Education:

New York Institute of Technology, Old Westbury, NYMasters of Science Degree in Computer Science, minoring in Computer Graphics.Bachelor of Science Degree in Computer Science, minor in Electrical Engineering.

Nassau County Community College, Garden City, NYAssociate of Science Degree in Mathematics.

Additional Training:

Webmaster Certification - Dreamweaver, Flash, Photoshop, ADA Section 508, CSS

AIX, Linux and Windows Server Operating Systems - administration, programming

Java JDK Development and Debugging, Java JVM Internals, OOP in Java

WebSphere Business Integration Modeler, Monitor, Broker, Process Server, Server Administration, Servlet, JSP and JSF Development

MQSeries and MQSeries Workflow

Tivoli ITCAM, TEP, TEM, TFIM, TWS, TMS, TIO and TPM

Vmware Infrastructure

Programming Languages:

Java JSP C++ C Perl

Shell Scripts PL/I Fortran COBOL Assembler

(Bash,Korn,Bourne,C) JCL Pascal LISP ADA

Motif JavaScript Swing HTML VRML

X-Windows PHIGS OpenGL GL Basic

Xlib PEX XML XSLT SQL

TLL Baroc JACL Jython MQ

J2EE JMS JSF Struts JSR168

EXPECT VIper XHTML TCL PHP

Operating Systems:

Windows95/98/ME/XP/NT/2000/2003/Vista DOS OS2 Linux

AIX Solaris IRIX HP-UX VM MVS

ESX Cisco IOS

Awards and Achievements:

2008 - Bravo award for architecture of DEMOnet virtualization using VMware

2007 - Invention Achievement Award - first international patent filing

2003 - Bravo award for architecture work on WBIFN/SwiftNet

2000 - Team award for design of a new national live customer service phone dispatch network.

1998 - Award for deployment of AIX client/server systems for US CAD support center.

1996 - Award for AIX Customer Service Support Achievement

1994 - Advanced Workstations Award for PEX Development

1993 - Graphics Systems Award for graPHIGS remote nucleus development

Career Highlights:

TransLoadAmerica (WebMaster):

DEMOnet/DEMOzone (SOA Project Manager):

http://www.demos.ibm.com/

WFOFM (Web and Sysadmin Technical Lead):

http://www-03.ibm.com/industries/global/files/fm_gain_fast_scalable_flex_access_wfo_wsb14014.pdf

http://www-03.ibm.com/industries/global/files/fss_websphere_fm_wp_SWW12251.pdf

http://www-01.ibm.com/software/integration/wfo/index.html

WBIFN (Architectural Review Board):

http://www-01.ibm.com/software/integration/wbifn/

PLM support (Customer Support Webmaster):

http://www.ibm.com/software/applications/plm/support/

http://pages.suddenlink.net/bzerk/Support_Website/support_website.html

Contact this candidate