Engineer Customer

Monika Tamber

** ******* ***. ********, ** L*Y *M3

Home: 905-***-**** Cell: 905-***-**** E-mail: ******.******@*****.***

Career Objective: To obtain an interesting and challenging position providing customer support with technical advantage.

highlights of qualifications

10 years of work experience in the Semiconductor Industry5 years of experience working with customer accounts with successful product launch to marketExpert in managing customer expectations and relationshipsExcellent technical skills complimented with customer-oriented attitudeHands on experience in every phase of product life cycle (e.g. ASIC, Verification, Characterization, Validation, Evaluation, Promotion, Support and Product launch)Recipient of multiple Awards/Scholarships

Work Experience

Senior Systems and Support Engineer

June 2011 – Nov 2012

Support Provide exceptional and timely support to bring consumer products from concept to mass production.Assist customers with designing products using SMP reference designs, software, Soc, middleware and 3rd partyware.Comprehensive knowledge of entire system – Hardware, Linux kernel, Yamon, software stack, embedded systems, video, audio processing for IPTV, Blueray, DTV applications.Isolate and troubleshoot customer issues, file feature requests, write code and customize features for their products.Drive the resolution effort by collaborating with ASIC, algorithms, Software and Hardware groups to recreate customer issues, enter bugs, find resolution and deliver to customers.Create new customer software patches if need be and/or send sample code if required.Work closely with Program Managers to understand customer requirements, issues & concerns and provide technical expertise for new designs.Collaborate with R&D to identify areas of improvement, need for documentation in order to facilitate effective customer support

System Validate different aspects of the system on new chips to ensure that the results meet the hardware, algorithm and sales/marketing requirements.Characterization of various ASIC blocks such as De-interlacing, Scaling, Noise Reduction, 3D algorithms and Detail Enhancement using low level scripts on Hardware to verify functionalityCollaborate with ASIC, algorithms and software groups to make sure system functionality, design results and marketing documentation are aligned and coherent.Refine functionality of each block for customers and recommend default parameters and controlsCreate, execute and document test plan and scripts (using C/C++, bash, pearl) for validation and testingTest new software/firmware releases for full functionality before customer release.Defect tracking of the system/block level issues by using BugzillaProvide training and presentations to peers regarding the new features of the software or chip release

Field Applications Engineer

Jan 2007 – June 2011

Actively promote Sigma products to add value to customer applications during component selection, design, debug, and production phases.Create and foster relationships with world’s leading video customers.Provide exceptional and timely front line support to bring consumer products from concept to mass production.Identify and report critical customer needs and market trends to marketing and sales teams.Coordinate with multiple internal groups such as ASIC/software/firmware engineers to re-create and drive closure on customer issues.Excellent technical skills utilized for schematic reviews, PCB layout, operating hardware/software tools and lab equipment.Conduct technical presentations and demonstrations at customer sites and various prominent trade shows (CES, NAB, CEDIA, INFOCOMM, IBC) Excellent knowledge of video and broadcast industry, products and algorithms.

Applications Engineer

Jan 2006 – Jan 2007

Evaluate, test and characterize reference designs using Gennum’s VXP products for existing and emerging markets segments to reduce customers’ time to market.Development and management of customer focused evaluation boards.Support Field Applications Engineers and lead the process of resolving customers’ issues.Generate application notes, user guides and other product support documentation.Created demos for trade shows (eg. CES, NAB, CEDIA, INFOCOMM, IBC) to showcase the VXP product line and features.Engage with internal software, firmware and ASIC teams to test new blocks/firmware before customer releases.Create, track and resolve hardware and software defeats related to customer issues and new releases.Work closely with NPI (new product introduction) development teams on bring up of new products validating functionality, fitness to application, and key parameter testing.

IC Design Engineer

May 2004 – Jan 2006

Played a vital role in the completion of three successful lab evaluations of silicon new ICs.Responsible for system and module level verification of RTL and Gate level designs.Assisted with Physical Verification (post-layout) tasks, such as synthesis, static timing analysis, gate-level simulations, ATPG and test vector generations.Successfully implemented and debugged ATPG scan chain for two digital IC chips.Documented and presented the results of test coverage and scan chain results at Layout Review.Designed test methodology and characterization plan for lab evaluation of new silicon.Effectively managed troubleshooting, debugging, documenting and tracking issues as they arose.Supported Software Group in evaluating and resolving customer release software issues.

Intern Software Engineer

May 2002 - Aug 2003

Designed, developed and engineered assemblers for two very complex coprocessors.Trained various teams on the usage of software tools, while developing customer documentation.Provided technical support to design team and customers in Colorado.Collaborated with IC design engineering team to implement revisions and updates.Effectively tracked resolved bugs via the use of Bugzilla software.Developed and maintained customer release software/firmware tools and system boards.Simulated the analog circuitry for a demo FPGA system using a PIC Micro-controller for hearing aid application.

education

Bachelor of Science in

Computer Engineering

University of Calgary, AB

Sept 1999 – April 2004

Completed 16 month InternshipGPA: 3.7 / 4

awards/scholarships

Dean’s Merit Admission Award Rutherford Provincial Scholarship

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