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Customer Service Technician

Location:
San Leandro, CA
Posted:
January 24, 2013

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Resume:

Bemnet Gebregiorgis

***** ******** **

SAN LEANDRO CA 94578

510-***-**** 510-***-****

Email abqher@r.postjobfree.com

Objective: Field Technician

Professional Experience:

Field Engineer, Metro PCS, Inc. Alameda, CA April 15, 2004 to PresentMaintaining the operations of the PCS system in Flexent Mod cell sitesPreformed corrective maintenance on various Lucent equipment by troubleshooting, isolating, and clearing alarmsTested cell sites for cellular coverage while utilizing collection software and GPS tracking systemRestoration of E1, T1, data links and packet pipes

RF Technician, Nortel (contract through TEKsystems) San Francisco, CA Oct 2003 – Jan 21, 2004Performed cell site audits to verify azimuth readings and perform operational checksUtilized GPS tracking systems, Windows 98 and other related auditing equipment

RF Technician, Sprint PCS, Oakland, CA June 2000 – Dec. 2002Maintaining the operation of the PCS system in both MINI and Flexent MOD cells. Performed corrective maintenance on equipment with troubles, troubleshooting, isolation, cleared alarms and Replaced defective equipment such as CRC, CCU, CBR, TFU, ULAM, OM and FILTERS, restoration of E1, T1 data links and packet pipesPerform RF power output measurement and adjust if necessary,perform antenna sweep test adjust rectifiers output voltage, measure battery plant voltage, CDMA, AUTOPLEX, SERIES II, CDMA, MSC, FLEXENT, ROP, check power card, check cable connections and replace defective equipment such as IU, BCR, ACU, CCU, CCC, RFTG, CRTU, SCT and DFIPerform preventive maintenance on MINI and FLEXENT MOD cells, check display pages 2121, 2120 and 2130 for the current status of the ECP and Cell Sites, review and correct as necessary, check the entire system for alarms, check all external alarms ( i.e. heat exchanger and fan alarms check and monitor cell equipment status in the OMP, measures and calibrate Pilot Level if necessary, the replacement of 3G cards in CDMA Cells and the Translations that go with it, path, test alarms, diagnostics and troubleshooting on cell site equipment.

Technical Support Representative Sprint PCS- San Francisco, CA

October 1999 - June 2000Responsible for inventory management and control in the Sprint PCS storesResponsible for wireless equipment testing, repair and warranty coordination maintain movesTracked inventory on the selling floor, communicated and coordinated restocking and purchase requirements with materials management troubleshoot wireless equipment for customers in the storeRecommended and processed customer equipment for repair and warranty process

Field Technician September 1996 - July 1999 Nortel Networks, San Ramon, CAImplementation of digital communication networks including associated hardwareInstalled DMS 100 switches.Provided excellent customer service, scheduled adherence, quality and cost containment to deliver superior value to the customer

Training:

Northern Technologies, Inc.

Power and Grounding

Western Multiplex

Lynx Unlicensed Radio Products

Nortel Networks

DMS Supermode Hardware Testing for Extensions

NTI Basic Installation

Anritsu

Line Sweep Certification

HAARIS

Microwave Digital Radio

Education: January 1996

Associate Degree in Applied Science in Electronics Technology

Heald College School of Technology Hayward, CA



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