Manager Development
Resume:
*** ******** **., ******* ** *****
*******@*****.***
Skills
Knowledge Areas
Software development lifecycle, Web development, Information architecture, User interface design, Usability, Project management, E-commerce,
K-12 and higher education, Media broadcast systems, Network technologies
Languages
XHTML, HTML, CSS, JavaScript
Web Development
Dreamweaver, Homesite, TopStyle, Notepad
Graphics
PhotoShop, Fireworks, Visio, Omnigraffle
Documentation
FrameMaker, PageMaker, Adobe Acrobat PDF
Help Authoring
RoboHelp, Doc-to-Help
Office Productivity
Word, Excel, OpenOffice, Access, PowerPoint, Confluence, SharePoint
Development
Visual SourceSafe, CVS, SVN, Jira, Mantis, Bugzilla, Microsoft Project
Operating Systems
Windows, Macintosh
Education
M.F.A., English
George Mason University
1998
B.A., English
University of Massachusetts
1994
Portfolio
Experience
User Experience Manager
InsureMyTrip 4/07-presentdeveloped new User Experience team of analysts and designersdeveloped architecture, visual design, and stylesheets for external client siteswrote requirements and designed interfaces for support and administrative toolsredesigned interfaces and wrote specifications to improve usability and conversions for high-traffic e-commerce insurance sites, including HTML and CSS development
Information Architect
Dynamic Diagrams 10/06-4/07developed information architecture for global health organization sitemanaged several business process mapping projects for major real estate developer created wireframes for information architecture redesign of St. Andrews University websitewrote and designed proposal for the Gates Foundation’s agricultural technology website
Information Architect
Boston University 7/04-10/06developed information architectures for several prominent portal siteswrote content, HTML, and CSS for websites and numerous support pagesmanaged projects to deliver university-wide applications on scope and scheduleled interface design teams for web-based applicationscreated requirements documents, wireframes, and functional mockups
Business Analyst
FastChannel Network 2/03-7/04developed business requirements and interface designs for media distribution systems and internal enterprise systemsinterviewed customers to obtain use-case datamanaged online and print documentation set for broadcast video systeminterviewed subject matter experts for development and release documentationanalyzed SQL query data to produce reports for product development
Technical Writer
Education Networks of America 3/01-2/03introduced Usage-Centered Design process for web-based user interfacesdeveloped client- and web-based help systems with help-authoring toolsdesigned interfaces with HTML, CSS, PhotoShop, and Visioconducted usability tests using paper prototypeswrote and edited RFP response that won crucial 5-year state contract
Senior Technical Writer
mindwrap, inc. (formerly Blueridge Technologies) 12/99-01/01developed single-source documentation processwrote user guide and HTML Help system for fax softwarewrote user guide for document management softwaretested interface designs for usability issues
Program Assistant
Vanderbilt University Kennedy Center 9/99-12/99edited mental health research grant materials for research scientists
Technical Writer
Blueridge Technologies (now mindwrap, inc.) 8/98-9/99wrote task-based user guides for document management systeminitiated and produced company style guidewrote test plans and tested releases
Teaching Assistant
George Mason University 8/95-6/98taught 8 undergraduate courses to about 200 fascinating studentsmanaged graduate literary journal and staff
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