Manager Customer Service

Wayne Wilson

Email: *********@********.***

Address: ** ********* ***

City: Edgewater

State: MD

Zip: 21037

Country: USA

Phone: 410-***-****

Skill Level: Director

Salary Range: $140,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

WAYNE BRUCE WILSON

11 Appaloosa Way 410-***-****

Edgewater, MD 21037 ************@*******.***

TOP SECRET/Current SBI

OBJECTIVE: Senior Program Manager or Business Development position in the DoD, other Federal, or commercial arena.

SUMMARY OF QUALIFICATIONS

Over 30 years of Operations, Business Development and Program Management experience, utilizing extensive leadership, management, customer service and marketing skills. Ran a multi-service Operational Requirements Branch; P.M. for several successful classified programs; Responsible for over 220 personnel as Site Manager for a major Navy program; Director of a nationwide field marketing team; V.P. of Business Development for a mid-tier defense contractor.

EDUCATION

M.S. Operations Research, Naval Postgraduate School

B.S., Naval Science, U.S. Naval Academy

PROFESSIONAL EXPERIENCE

Senior Capture Manager

Arctic Slope Regional Corporation (ASRC), Federal 2011 - 2012

Responsible for identifying and qualifying programs in excess of $50M, for nine companies under the ASRC umbrella. Conducts all capture activities, to include win strategy, capture plans, teaming, Price-to-Win, customer socialization and gate reviews. Portfolio averages $300-$500M yearly. Achieved 100% win rate since reporting onboard

Sr. Business Development Director

The Yellowstone Group (TYG), Hanover, MD 2010 - 2011

Responsible for coordinating and leading all marketing activites for ProObject and Government Services Group (sister companies under TYG). Duties included target identification, customer liaison, strategic planning, teaming, key personnel recruiting and mentoring of Business Development staffs. Successfully expanded business base from NSA centric into adjacent markets - DISA, DHS, DIA, CECOM, DOJ, OSD and NAVAIR. Created six strategic partnerships and submitted two proposals in six weeks.

Vice President, Business Development

Systems Application and Technologies, Inc., Largo, MD 2008 - 2010

Responsible for strategic planning, target identification, teaming, capture activity and oversight of proposal preparation. Identified, hired and managed a network of SME''s nationwide, to maximize company exposure while minimizing costs. Won a $25M range support contract and a $125M recompete involving test/training ranges and airborne, seaborne and land based targets.

* Achieved 15% revenue growth for two consecutive years while graduating from a Small to a Mid-Tier Business.

Business Development Director

ARINC, Annapolis, MD 2006 - 2008

Responsible for marketing and business development activities, customer liaison, tactical and strategic planning, teaming relationships, consultants, trade show coordination and penetration of markets in targeted locations. Coordinated marketing activities and budgets across the Advanced Aviation and Maritime Engineering Division in six locations nationwide.

* Penetrated a new strategic market and exceeded revenue goals by 20%.

NORTHROP GRUMMAN 1988 - 2006

Director, Fighter Demonstration Center, Arlington, VA (2004 - 2006)

Northrop Grumman Director at the Lockheed Martin Fighter Demonstration Center (FDC), showcasing F/A-22 and F-35 aircraft programs. Conducted briefings and technical tours for senior level officials from Congress and DoD, flag and general officers from all services, international delegations at the ambassador and MoD level and senior executives from industry.

* Functioned as the single POC for all Northrop Grumman sectors, with particular emphasis on mission systems.

Director, Navy/Marine Corps Programs, Arlington, VA (2000 - 2004)

Responsible for Electronic Systems Sector Navy/Marine Corps business development operations in

Washington, DC, supervision of Navy domestic field marketing organization and coordination of legislative activities between Sector programs and corporate legislative staff.

* Routinely interacted at the highest levels within DoD, Dept. of the Navy and the Congress.

* Managed a marketing organization with acquisition responsibility exceeding $1.2B; exceeded goal by 5-10% three straight years.

Manager, Field Marketing Office, Patuxent River, MD (1996 - 2000)

Established regional marketing office for Northrop Grumman Electronic Systems Sector. Responsible for direct customer liaison on U.S. Navy/Joint service programs under the cognizance of the Naval Air Systems Command. Major programs included Joint Strike Fighter, F/A-18 E/F, E-2C, P-3, EA-6B and S-3 Weapons System upgrades, VTUAV, Range Surveillance Support and Radar/Electro-Optical upgrades for various Counter-Drug, test and support aircraft.

Director, Anti-Submarine Warfare Support Facility, Chesapeake, VA (1994 - 1996)

Directly responsible for 80,000 sq ft warehouse/office space, over $50 million in government property, with an annual operating budget of approximately $11 million. Managed over 200 company and subcontractor personnel in all aspects of integrated engineering drawings, maintenance planning, ILS outfitting, supply support, configuration management, technical publications, on-site maintenance training, warehousing and spares support.

* Consolidated processes/disciplines and applied innovative management, resulting in significantly increased customer support with 50% of the workforce of the former contractor.

Manager, Business Development, Technical Services Division, Baltimore, MD (1993 - 1994)

Successfully marketed and expanded the Technical Services business thrust. Planned, justified and managed the department marketing budget (in excess of $800,000). Identified potential customers, discriminators and teammates. Performed thorough competition assessment to identify and prioritize strategic programs. Established and managed consultant network in key geographic areas.

Operational Requirements Manager, Baltimore, MD (1988 - 1993)

Program Manager for strategic classified programs, to include advanced technology applications, concept definition, proposals, flight test and production schedules.

U.S. Navy: Carrier Aviator / Air Operations Officer / Operations Analyst / Program Planner / Congressional Liaison Officer / Officer Personnel Detailer.

OTHER QUALIFICATIONS: Aviation Safety School / Operations Analysis Sub-specialist / Weapons Systems Acquisition Manager (WSAM) / Westinghouse Radar Systems Engineering

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