Manager Customer Service
Resume:
Nathan Mullins
Email: *********@********.***
Address: PO Box 2124
City: Acworth
State: GA
Zip: 30101
Country: USA
Phone: 615-***-****
Skill Level: Management
Salary Range: $45,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
NATHAN MULLINS
5205 Stanton Place Ln Acworth, GA 30101 615-***-**** **.*****@*****.***
Objective
To obtain a position in a growing business that utilizes my skills, talent and energy to promote the core values and goals of the organization and fosters an environment of upward mobility. Dedicated and technically skilled business professional and excels in resolving employer challenges with innovative solutions with experience in management, sales, security and business operations. Honorably discharged from the United States Marine Corps after five years of dedicated service.
Key Skills
Staff Development & Training
Policies & Procedures Manuals
Preparing a SWOT Analysis
Microsoft Office Skills
Marketing Research Report & Document Preparation
Strategic Planning for a Small Business
Bookkeeping & Payroll
Articulating a Vision and a Mission for a Small Business Meeting & Event Planning
Expense Reduction
Prepare/Create Presentations
Security Operations
Obtained Secret Security Clearance
Experience
Complete Roofing Systems, Canton, GA 2012 to Present
Roofing Consultant
Serve as a consulting liaison to homeowners with storm related damage, assisting them through the insurance and roofing process. Results:
* Supervised and quality managed crews to ensure proper installation and safety on jobsite
* Conducted a detailed roof analysis by documenting damage, taking pictures and compiling a report for the homeowner
* Assisted the homeowner through the insurance process by reading insurance papers and negotiating with the insurance companies
* Composed estimates and contracts to the homeowner keeping profit margins above 20%
* Profited & sold more than $151,000 in the first quarter of sales
* Preformed as a customer service representative in resolving issues, collecting payments, and reporting problems to the proper departments to increase urgency/speed
United States Marine Corps, Camp Lejeune, NC 2007 to 2012
Canine Handler/Security/Manager
Served as a Military Police Canine Handler to base operations of Camp Lejeune, operations abroad for Operating Enduring Freedom in Afghanistan, and specific security support missions to Very Important Person(s) (V.I.P.`s). Managed operations and subordinates in daily or special duty operations. Results:
* Repeatedly promoted and meritoriously promoted during five year tenure in the United States Marine Corps, culminating in responsibility for supervising teams in daily activities, time and grade of service, and top of class academically and physically.
* Supervised subordinates and security professionals, performed activities such as training, assigning work, assigned specific duties, evaluating performance, or disciplining
* Maintained or analyzed administrative records, documentation for the Department of Defense, subordinate related data and prepared required reports
* Directed compliance of daily operations, developed risk management strategies by evaluating risks and utilizing Operational Risk Management as my primary source of risk analysis
* Created or implemented policies, procedures, security standards and regulations directed from superiors or situations
* Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions
* Planned, directed, or coordinated security activities to safeguard company assets, employees, guests, or others on company property
* Handled military working dogs as a Working Dog Handler/Trainer to support installation police, security requirements and combat operations
National Dance Club, Belle Meade, TN 2002 to 2003
Instructor/Sales
Served as a ballroom dance instructor to singles, couples and groups of people at the largest ballroom dance studio in the nation. Acted as a salesman to walk-in customers focused on closing immediate contracts. Results:
* Closed on contracts based on the related data that 95% of people that leave without purchasing a dance lesson will never sign a contract or take a lesson from the studio
* Quickly established rapport and became a close advisor to customers
* Sold over $33,000.00 in dance lessons in the first quarter
Dickson Gymnastics, Dickson, TN 1998 to 2002
Coach/Assistant Manager
Served as an assistant manager to the gymnastics facility by managing employees, answering phones, signing contracts, functioning as the liaison to customers to ensure a consistent positive customer experience. Coached students at all ages assisting in acrobatic safety, preforming techniques, and professional gymnastics teams. Results:
* Quickly became a trusted assistant to the company`s sole proprietor, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work
* Managed over 250 students monthly and four employees on a daily basis in business operations
* Demonstrated ability to work with people by solving problems and arrive at equitable solutions
Education
Kaplan University, Fort Lauderdale, FL Aug 2012 - Present
-Associates of Applied Science in Business Administration/Bachelor of Science in Business Administration
United States Marine Corps, Camp Lejeune, NC 23 Dec 2008
-Leading Marines
United States Air Force, Lackland Airforce Base, TX 18 Jan 2008
-Military Working Dogs Handler Course
United States Marine Corps, Fort Leonard Wood, MO 5 Oct 2007
-Military Police Course
Awards
United States Marine Corps 23 Feb 2011
-Joint Meritorious Unit Award
United States Marine Corps 19 Mar 2010
-Good Conduct Medal
United States Marine Corps 18 Jan 2008
-Meritorious Mast
United States Marine Corps 02 October 2007
-Meritoriously Promoted
United States Marine Corps 28 Mar 2007
-National Defense Service Medal
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