Customer Service Real Estate

Joshua Lopez

Email: *********@********.***

Address: **** ******* ***

City: Simi Valley

State: CA

Zip: 93063

Country: USA

Phone: 818-***-****

Skill Level: Entry

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOSHUA LOPEZ

OBJECTIVE: Position in Database Development/Administration / Information Technology Software

SUMMARY OF QUALIFICATIONS:

Experience in using critical thinking and problem solving to find solutions to complex problems.

Quick to learn skills and can easily adapt existing knowledge to new areas.

Ability to communicate ideas through technical writing and drawing.

Skilled at researching products and ideas needed to accomplish tasks.

Fluent in Spanish.

RELEVANT EXPERIENCE & SKILLS

Computer Systems & Software

3 years of experience in upgrading and troubleshooting systems software.

Conduct Systems Software Support via research of internal knowledge base.

Experience with Java and Python Programming Languages

Demonstrate strong analytical problem solving ability.

Skilled in using many flavors of Windows operating systems (XP through Windows 7).

Familiar with Unix, AIX and MAC environments.

Experience with software applications: MS Office (Word, Publisher, Excel, Visio), Photoshop, Norton Utilities.

Strong sales and organizational skills.

EDUCATION

California Lutheran University, Thousand Oaks, CA

B.S. Degree in Computer Information Systems May 2013

WORK HISTORY

Fiserv Moorpark, CA December 2009Present

Systems Software Support Specialist

Analyze, resolve, and provide technical resources to clients with systems software issues.

Re-create and research client issues for internal software developers.

Review system logs to determine origin of errors.

Dial-in to client sites and troubleshoot unsuccessful completion of job streams.

Escalate and work with programming and DBA resources to resolve client issues.

Document all call-related activity for case tracking to ensure proper handling and follow up.

Provide first point of client contact through on-call support on a rotating basis by phone/remote dial-in support.

Wells Fargo Bank Van Nuys, CA February 1997December 2009

Mortgage Loan Officer and Personal Banker

Developed knowledge of company products, policies and procedures, and underwriting requirements.

Gained an understanding of real estate appraisals, title reports, and real estate transactions

Produced high quality loans that met Wells Fargo guidelines.

Provided excellent customer service and built relationships with clients and colleagues.

Informed customers of loan programs, rates, policies, underwriting requirements, and loan procedures.

Analyzed detailed financial and credit data, matching customer needs with an appropriate loan program.

Received customer applications, quoted the rates and points, and completed follow-up registration activities.

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