Customer Service Sales

Brock B. Miller

Email: *************@*****.***

Address: **** ******** ***.

City: Roseville

State: MN

Zip: 55113

Country: USA

Phone: 763-***-****

Skill Level: Experienced

Salary Range: $20+ per hour

Primary Skills/Experience:

Mortgage, Real Estate, Consumer Banking, Home Loan, Financial Services

Educational Background:

Currently finishing undergraduate degree.

Job History / Details:

Brock B. Miller

1802 Oakcrest Ave.

Roseville, Minnesota 55113

Phone 763-***-****

*************@*****.***

NMLS# 777906

OBJECTIVE

Seeking full-time, long-term employment. Types of employment offered are all thoroughly considered and greatly appreciated. Look forward to becoming a valuable asset to a successful and growing organization.

EMPLOYMENT

MORTGAGE CONSULTANT / ASSOCIATE YEARS EMPLOYED: 2012 2012

Baxter Credit Union / Target Credit Union, Inc. Minneapolis, Minnesota

Temporary position. Completed and entered loan applications, ensured accuracy of information entered and verified any questionable information on the application with member(s). Provided guidance throughout loan process to members; followed up with old/inactive applications in LO s pipelines, kept current members up-to-date in regards to where their refinance/purchase was in the loan process. Ordered appraisals, locked rates, answered questions and relayed on important information to originating loan officer accordingly. Credit report analysis and risk/need assessment, compliance with Fannie Mae guidelines. Overall, improving the financial well-being of members through an assessment of their current mortgage situation and assisting existing loan originators with anything that is needed to make certain they are able to work more effectively and efficiently.

TEAM LEAD / PERSONAL BANKER YEARS EMPLOYED: 2011 - 2012

U.S. Bancorp, Inc. Saint Paul, Minnesota

Speaking with existing U.S. Bank customers over the phone and assessing their financial needs and offering customers the appropriate products and/or services based upon their current financial situation. Tracking loans and lines for a designated team of bankers, typically around 10 bankers with around 10 or more loans/lines for each individual banker. Working with branch bankers, loan documentation specialists, and underwriters in order to move these files through the loan process to closing/booking. Working with team manager to establish sales contests, action plans to improve productivity and overall efficiency, tracking procedures/sales tactics in order to improve overall sales and closing ratio of loans/lines, and also assisting with training for new hires.

ASSISTANT LOAN OFFICER YEARS EMPLOYED: 2009 2011

Mortgage Elite, Inc. Plymouth, Minnesota

Primary focus on marketing and working closely with loan officers to ensure the loan process was completed quickly and smoothly. Establishing initial contact with potential clients, taking loan applications and determining prequalification, responding to online inquiries and setting appointment times, etc. Utilized follow-ups, resets, LowerMyBills.com, cold-calls, and many other sources of leads in order to obtain new clients. Did a lot of the work that the loan officers did not desire to do. Main objective was to close loans and obtain new business daily.

LOAN OFFICER / MORTGAGE CONSULTANT YEARS EMPLOYED: 2006 - 2008

Interactive Financial & Real Estate, Inc. Minneapolis, Minnesota

Self-employed, managed own hours flexible schedule. Refinances, purchases, debt consolidation, equity lines. Dealt closely with processors and prepared all mortgage documentation. Cold-calling; follow-up appointments, etc. Conducted meetings and evaluations over the phone and in person. Closing loans was the main goal, following through all of the steps and maintaining clients interests was crucial. Punctuality and professionalism was essential; very enjoyable and rewarding first job.

EDUCATION

LEADERSHIP & MANAGEMENT / SPANISH YEARS ATTENDED: 2009 - CURRENT

University of St. Thomas Saint Paul, Minnesota

Dean s List, 2 Semesters

National Society of Collegiate Scholars

Double Major

3.2 GPA

Study Abroad in Granada, Spain (09/20/12 - 12/21/12)

Youth Basketball Coach, 5th year (RYBA Boys In-House, 9th - 12th grade)

Planning to obtain MBA immediately after completing BA

Expected graduation date: Fall of 2013, with Masters: Spring of 2015

Accepted on an academic scholarship

GENERAL BUSINESS YEARS ATTENDED: 2004 2008 Roseville Area High School Roseville, Minnesota

National Honor Society

Involved in multiple after-school sports programs

Leadership in Equity Training, completed

Link Leader for incoming freshmen

3.4 GPA, 27 ACT Score - multiple semesters on "A" & "B" Honor Roll

Marketing Internship

LICENSES

LIFE, ACCIDENT, & HEALTH INSURANCE LICENSE (MN)

Issued 2008 through Sircon; exp. Oct. 2009 with eligibility for renewal

SKILLS

Keyboarding/Data Entry

General Certification; WPM: 95; Accuracy: 98% (certified and verified by TypingWeb)

10-Key Certification; KPH: 11,928; Accuracy: 99% (certified and verified by TypingWeb)

Leadership

Multi-tasking

Problem Solving

Persuasive Selling/Cross-selling

Managing

Training/Coaching

Computer Software (MS Word, Excel, Office, Powerpoint, etc.)

Interpersonal Communication with Individuals and Groups

Time Management & Organization

Customer Service

Project Management

Decision Making

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