Customer Service Software
Resume:
Newahana Collins
Email: *********@********.***
Address: ***** ********* ****
City: Saucier
State: MS
Zip: 39574
Country: USA
Phone: 228-***-****
Skill Level: Experienced
Salary Range: $38,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Newahana A. Collins
20215 Chantelly Lane
Saucier, MS. 39574
Home 228-***-****
Cell 228-***-****
Email: ********@*****.***
Technical professional with over 10 years of experience in computer technology, including network design and maintenance. Skilled in information systems management, analysis, troubleshooting, testing, documentation, internal control procedures, system and program security, systems analysis, hardware and software installation, applications and program management, technical support, and network administration.
PROFESSIONAL STRENGTHS
* Avid interest in current state-of-the-art computer technology.
* Knowledge of PC software/hardware compatibility specializing in Microsoft Windows environment.
* Knowledge of WAN/LAN Infrastructure specializing in the Cisco environment.
* Communication skills demonstrated by extensive customer service technical assistance.
RELEVANT EMPLOYMENT
Owner
Certified Computer Technician, Saucier, MS. 39574 1998 to Present
Clients
Association Of General Contractors (AGC) 2000 to Present
Gulfport, Ms. 39503
Mitchell Transportations 2004 to Present
Gulfport, Ms. 39503
* Installed, diagnosed, repaired, and upgraded computer systems and software. Consulted, set-up, and maintained small business Windows LANs. Built custom PCs with latest generation technology.
* Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches, and digital imaging devices.
* Assessed customer needs and recommended appropriate products or solutions. Focused on providing time and money saving solutions for customers.
* Performed telephone and on-site troubleshooting of hardware/software issues for clients
Ms. Gulf Coast Community College 2009 to 2012
LAN/WAN working simulations involving:
* TCP/IP * Ethernet * RIP
* CHAP * PAP * PPP
* IGRP/EIGRP * OSPF * Frame Relay
* Wireless Networking * Network Planning * Local Area Networks (LAN)
* Cisco Router, Switches, Hubs * Preventive Maintenance * System Upgrades
* User Support * Hardware Installation * Troubleshooting/Problem Solving
United States Postal Service 2006 to Present
Rural Carrier Associate
Saucier, Ms. 39574
EDUCATION AND DEGREES
Mississippi Gulf Coast Community College, Gulfport, Ms.
Associate of Science, (Computer Networking), 2012
CERTIFICATIONS
CompTIA A+ Certified Service Professional, 2006
In Progress
Cisco CCNA (Cisco Certified Network Associate), 2013
CompTIA Network+ Certification, 2013
CompTIA Security+ Certification, 2013
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