Customer Service Manager

Jimmy Crawford

Email: *********@********.***

Address: **** ****** **

City: Woodbridge

State: VA

Zip: 22193

Country: USA

Phone: 703-***-****

Skill Level: Management

Salary Range: $85,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jimmy L. Crawford

4502 Kaiser Court Woodbridge, VA 22193

Day: 571-***-****; Evening: 703-***-****

********@*****.***

Objective:

Apply my proven leadership, strong managerial and customer-relations skills for the achievement of organizations mission and program success.

Summary of Qualifications:

Over 30 years of in-depth experience in the field of program management, transportation, logistics, and sustainable, Program Management, Management,

Strategic Planning, Customer Relationships, Critical Thinking, Full-Cycle Logistic

Experience

Washington D.C. Public Schools/Office of the State Superintendent,

Student Transportation Division (DCPS/OSSE), Washington D.C. 2008-2012

Terminal Manager

Established concept of operation by analyzing and assessing operations. Create, implement and Advise(make recommendations for) activities of required process and procedures based on fleet qualitative/quantitative methodology. Supervised and coordinated and conducted a variety of analytical administrative studies and projects related to motor vehicle management to improve DCPS student transportation bus operations and pertain to the terminals to include coordinating training and for improvements and for continues control. Responsible for the safety of the facility and to ensure all vehicle compliance with Federal and state law and regulations. Overseer of all transportation operational aspects of shared service management programs departmental activities to include supervising, coordinating and scheduling drivers, bus attendants, monitoring transportation assistants, and other personnel.

DCPS/OSSE, Washington D.C. 2010-2010

Deputy Terminal Manager

Aids the Terminal managers with supervision and coordination of all aspects of the DCPS students transportation bus operations that pertain to the terminals. Researched or analyzed unstable transportation issues, and made recommendations and new processes and procedures, to include establishing new or maintaining transportation records management with in the established guidelines. Responsible for coordinating the training and development of terminal staff, and conducting functional inspection for compliance of established policies procedure with in federal and Enterprise laws and polices and regulations. Perform the duties of Terminal Manager in his/her absent.

Ferrellgas Company, Chester, VA 2003-2009

Operations Manager

Managed the day to day operations of the plant. Provided technical expertise to include ensure that standards were within OSHA regulations. Conducted various analytical administrative studies and project related to motor vehicle management for the creation and and implementation of accident investigations. Identify Risk, determined cause and implemented process improvement within the guideline of established management plans to include assessments of all reported gas leaks . Provided advice (recommendations) and consultation to Assists General Manager (GM) regarding the improvements of organization and program activities and operations. Provide advice (recommendations based on analysis) and consultation to agency managers regarding the proper safe storage, discard and handling of tanks, including compliance with all fire hazardous material prevention techniques. Manages daily plant operations, from plant supervision and health-and safety- compliance briefings to customer service. Research and analyze unstable or complex issue to include quality control transport loads and audited fuel reports. Conducts daily assessment of operations of the plant location ensuring safety compliance. Independently conducted functional inspections for compliance with policies, plans, regulations and work planning of the plant service yard, 7 vehicles, and over 480 pieces of equipment. Knowledgeable of all HAZMAT waste training, skills, maintenance plans, logistics support, and manpower. Assisted GM with the recruitment/selection of new employees and the evaluation of current employees.

Federal Express, Washington D.C 1995-2003

Operations Managerial

Provided consultant for management of customer service to over 2,000 customers in the National Capital Region. Conducted analytical administrative studies and projects related to freight delivery process and cargo handling to ensure that over 20,000 pieces of freight reaches the correct designation daily. Managed 60 plus employees, coordinate work schedules, compose evaluations, maximized usage of cover drivers, controlled call-outs, and track preventive maintenance schedule on all vehicles. Recruits employees, conducts interviews, and coordinates employee indoctrinations and assist in hiring actions. Provides clear and precise directions of corporate health and safety regulations ensuring health and safety compliance. Performs monthly health-and safety-regulation briefings, including fire prevention and protection to employees; maintained all safety records. Assist employees with uniform issues, ID badges, payroll, training, safety, and personal counseling. Strong experience in vehicle fleet management using varied methods and systems.

Signature Flight Support, Reagan National Airport 1993-1995

Ramp Agent

Provides customer service for all incoming and outgoing private planes.

Responsible for ensuring all aircraft were properly fueled and cleaned exterior/interior and for towing aircraft.

U.S. Army 1981-1992

Transportation Supply specialist (76F)

Created, implemented processes and procedures for procurement and storage of bulk and packaged POL products. Issues and dispenses bulk fuels and water from storage and distribution facilities to using units. Inspects pipelines and all safety markings, insuring health and safety compliance. Exercise project resource leveling, manages expectations to address changing priorities. Manages resources to meet team or unit goals and objectives. Operate material heavy equipment associated with petroleum and water distribution system and multi-product pipeline system. Evaluates progress against established goals, objectives, and time lines to proactively make necessary adjustments and meet customer expectations. Fuel and purge vehicles, aircraft, and stationary equipment. Reliable and dependable as a motor vehicle operator result in being handpicked to drive General Officers, foreign dignitaries, and Congressional leaders.

Education

BB Comer Memorial High School

Other Qualifications: Primary Leadership Development (US. Army) 1984; First Line Supervisor Course (US Army) 1984; Non-commissioned Officer Course (US Army) 1987; Chaminade University of Hawaii/Introduction to Computer (US Army) 1988; Commercial Drivers License with Class B and HAZMAT Training 2001; Behavior Management/Interview Course 2002; Experienced in Microsoft Office, Internet Explorer, Windows Intermediate 2008 (hand held mobile device.)

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