Training Project
Resume:
Cynthia Rostad
Email: *********@********.***
Address: ***** ******* ***
City: Redmond
State: WA
Zip: 98052
Country: USA
Phone: 425-***-****
Skill Level: Management
Salary Range: $85,000
Primary Skills/Experience:
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Educational Background:
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Job History / Details:
Executive Summary
A highly motivated, creative, and business-savvy instructional systems designer; experienced in the project management of enterprise-wide, multi-channel, and single channel training initiatives. Skilled in successfully building positive relationships with cross-functional diverse partners, vendors, and customers through needs assessment, design and development of course content, evaluation of learning solutions and the implementation of training initiative. A demonstrated propensity for identifying needs, determining project requirements, developing collaborative working relationships with key project owners and stakeholders, and designing effective learning solutions, intended to streamline processes and improve human performance. An energetic and analytic self-started with excellent verbal and written communication skills with first-rate professional references; focused on sustainable learning environments that develop and retain key talent.
Summary of Key Accomplishments
* Successfully applied ADDIE model to a business selling solutions training initiative and used a blended-learning approach to achieve the stakeholders` goal of increasing business customers` knowledge, acceptance, and implementation of targeted products and services.
* Designed and implemented a learning management systems` training program and attained clients` goal to provide a -best practice- process and increase user-acceptance in support of regulatory compliance and mandated training.
* Used ADDIE model to launch a system tool update; which increased collaboration across the design chain, increased product quality - decreased product cost at launch, and reduced time to market.
* Effectively re-designed, using a blended-learning approach, a new hire training initiative; re-defined training objectives and created interactive and experiential activities that achieved stakeholders` vision.
* Responsible for an enterprise-wide training solution, mandated by the Federal Communications Commission and targeted at multiple-departments, disciplines, and job tasks; and recipient of prestigious corporate award based on the project`s success.
Employment History
Senior Learning Consultant Design Labs, Inc 1/2012 - 11/2012
As vendor, support Microsoft`s Retail Sales group in the following projects, with the subsequent responsibilities and achievements reflected.
Consult with stakeholders and SME's to develop training program goals, overall program objectives, and module objectives. Ensure training is focused on increasing the capability of employees to perform in their job.
Apply knowledge of instructional design theory to design course content, working with subject matter experts, management, and stakeholders. Create new training programs from inception, with some manager guidance, starting with conducting a formal analysis of training needs.
Apply knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content, audience location, point within the learning process, etc.
Manage multiple, simultaneous projects that vary in length, scope, and complexity at any given time.
Review program evaluations, test results, and participant and manager feedback on training effectiveness to make recommendations for program improvement.
Design evaluation strategies and tools to measure program effectiveness and determine whether desired learning and performance outcomes are achieved.
Small-Medium Businesses Solutions Selling project: blended-learning with videos, eLearning modules, Facilitator and Learner Guides, and role-play exercises designed to reinforce processes, measure comprehension, and evaluate application of new skills/knowledge.
Small-Medium Businesses and Windows 8 project: blended-learning with eLearning modules, Facilitator and Learner Guides, and role-play exercises designed to reinforce processes, measure comprehension, and evaluate application of new product knowledge and selling skills.
Microsoft Stores Sales Associate Handbook(s) project: intended to support the successful introduction of new business-building initiatives within the retail stores, including best practices for solutions selling.
Seasonal Camps for 8 - 13 year olds projects: designed to broaden target audiences` use of the computer through interactive, hands-on and age-specific activities providing an opportunity to apply new knowledge and skills and share results with family and friends.
Senior Instructional Designer Dougherty & Associates, Inc 10/2010 - 12/2011
As a FTE, support government agencies in the following projects; with the following responsibilities, and documented successes:
Conduct in-depth job-task analysis and/or needs assessment to identify learning objectives, training solutions, and other performance enhancement solutions (e.g., management reinforcement, rewards, role clarity, job aids, etc.) and take action to improve the effectiveness of training and development resources.
Apply instructional design theory and techniques for adult learners and use established curriculum development methodology in the design and development of appropriate and effective curriculum.
Proactively partner with subject matter experts to obtain and validate learning solutions / content.
Develop and maintain facilitation guides, learner workbooks, learning support materials, assessments, and other components needed for any specific training.
Review program evaluations, test results, and participant and manager feedback on training effectiveness and make recommendations for program improvement.
Veterans Administration (VA) Learning Management System (LMS) Updates project: provide a -best practice- process and consistency in systems` protocol to ensure regulatory compliance and mandated training.
VA Formal Writing project: through subject-matter experts` focus groups, deliver a results and recommendations report to key stakeholders that assure compliance with the presidential mandate of plain language in all federal government communiques.
Effective Written Communication for VA-employees project: identify terminal learning objectives, interactive exercises and VA-specific anecdotal activities, course content evaluations, and supplemental materials: Facilitator Guide, Participant Guide, PowerPoint, and job aids.
Advocate for Your Customer project: use the ADDIE model to develop performance-based learning solutions for VA Customer Service representatives and ensure
VA Styles and Standards project: analyze and draft design and document standards for all VA-specific training materials, e.g., Facilitator Guide, Participant Guide, PowerPoint, and supplemental course materials.
Senior Instructional Designer Enthuse, Inc 9/2008 - 7/2010
As vendor, support Microsoft`s Enterprise Product Information Management group, tasked with the following responsibilities and the successful design and delivery of the following projects.
Conduct in-depth job-task analysis and/or needs assessment to identify learning objectives, training solutions, and other performance enhancement solutions (e.g., management reinforcement, rewards, role clarity, job aids, etc.) and take action to improve the effectiveness of training and development resources.
Identify, analyze, and assist in the development and rollout of learning solutions, new or updated workflows, procedure manuals / handbooks, and training initiatives communications.
Apply instructional design theory and techniques for adult learners and use established curriculum development methodology in the design and development of appropriate and effective curriculum.
Proactively partner with subject matter experts to obtain and validate learning solutions / content.
Professional Support Delivery Management Fundamentals project: re-design an existing five-day, instructor-led training initiative of systems, processes, and protocol and best practices using a blended-learning approach. Using focus groups, discussions, role-play simulations, case studies, and experiential activities; conduct train-the-trainer sessions with the worldwide training team and incorporate subject-matter experts (SME) /participant and Stakeholders` feedback into final course content.
Microsoft`s Enterprise Product Information Management project: outline and validate the key design and functional features of the courseware, including learning objectives, suggested activities, flow, functionality, technical specifications (such as browser requirements), Functional Specifications for Silverlight based solution, and overall development scope.
Instructional Designer, Sr. Instructional Designer, and Project Manager
T-Mobile USA 1/2003 - 9/2008
As a FTE, support business channel-specific and enterprise-wide learning solutions in the following projects, ensuing responsibilities, and documented successes.
Manage multiple priorities in a fast paced environment; drive appropriate training curriculum and expected outcomes; and ensure every training initiative meets organizational goals, reinforces corporate values and behaviors, and promotes long-term business and personal success.
Create new training programs and learning solutions by applying the ADDIE model and adult-learning theory in a blended-learning approach that successfully demonstrated measurable changes in the knowledge, skills, and attitudes of a target audience.
Product and Services Selling projects: working with focus groups, conduct SME discussions, role-plays simulations, case studies, and experiential activities that reinforce learning objectives and ensure a high-level of satisfaction in closing performance gaps by both target audience and their leadership.
New Customer Activation Systems projects: using web-authoring tool, Captivate, design web-based systems training for sales associates, both company-employed and in-direct representatives, designing hands-on systems simulations to ensure learner knowledge and comprehension and measure business growth and increased customer satisfaction.
Privacy and Security projects: setting clear, specific, and measurable training goals, which comply with federal regulations, target employee satisfaction, and ensure on-the-job proficiencies using e-learning courses, videos and interactive training modules with follow-up surveys/tools to evaluate course content and assess participants` comprehension.
Wireless Local Number Portability project: mandated by federal regulations, apply the ADDIE model, through a blended-learning approach, to all employees and representatives of the company and its services.
Education
Southern Illinois University at Carbondale
Workforce Education and Development (WED) BS Curricula:
Occupational Analysis and Curriculum Development
Workforce Education Needs Assessment
Instructional Methods and Materials
Assessment of Learner Performance
Foundations of Work Education
Training Systems Management
Individualizing Training
Adult Learning
Professional Affiliations
Southern Illinois University eLearning Advocates
Professional References
Available upon request
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