Manager Customer Service
Resume:
Laura Partridge
Email: abqh70@r.postjobfree.com
Address: *** *. ****** ****
City: Columbus
State: OH
Zip: 43202
Country: USA
Phone: 614-***-****
Skill Level: Experienced
Salary Range: $33,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Professional Profile
Competent, well-organized professional with the ability to work in a broad range of environments including juvenile courts, school systems, social service systems, businesses, medical practices, and non-profit organizations. Proven success in enhancing organizational effectiveness, refining existing processes, and implementing new practices to meet new challenges.
Professional Experience
SCHOENBAUM FAMILY CENTER, COLUMBUS, OH October 2012- Current
http://sfc.ehe.osu.edu
Assistant Early Child Specialist
* Assists in supervising and integrating daily and long-term planning for the classroom in the A. Sophie Rogers Laboratory School at the Schoenbaum Family Center at Weinland Park
* Ensures social, emotional, physical, and educational needs of children are met
* Assists with implementing, evaluating, and communicating classroom programming, research, routines, and procedures
* Assists in management of classroom by problem solving with team and parents to address issues
MARY JO MARRAFFA, D.C. WORTHINGTON, OH June 2010- Current
Office Assistant
* Organizes patient files, including X-rays, MRI`s, lab reports, medical reports
* Assists with ultrasounds, showing patients exercises
* Assists office manager with answering phones & scheduling appointments for Dr. & Therapists
* Checks patients in and out; inventories and orders supplies and supplements
* Calls insurance companies for benefit information
* Maintains office surrounding to insure a clean environment
AQUATIC ADVENTURES, HILLIARD, OH September 2011- October2012
Office Manager
* Checked clients in/out, answered phones, sales and customer support, scheduled private lessons
* Assisted Team Sales as needed; Tagged and organized merchandise on retail floor
OVERBROOK PRESBYTERIAN PRESCHOOL, COLUMBUS, OH August 2008 - May 2011
http://overbrookpreschool.com
Preschool Teacher
* Integrated all daily and long term planning for classroom in collaboration with teaching partners in a 2-3 yr. old room, 4-5 yr. old (Art Class) room and 5-11 yr. old (Summer Art Camp) room
* Ensured social, emotional, physical, and educational needs of children were met based on the school's philosophy, curriculum, policies, and state licensing rules
* Implemented, evaluated, and communicated classroom programming, routines, and procedures; managed classroom by completing necessary paperwork, training, and problem solving with team and parents; implemented health, safety and security processes and procedures
* Promoted and related positive interactions between staff and parents via email, face-to face interaction and notes regarding their child's development
* 2009-2010 assisted the School Director with state licensing and professional accreditation, earning the school a NAEYC and Three-Star Step-Up-To-Quality accreditation
Program Developer
* Developed summer art program for children grades 1-6
* Created all promotional materials and enrollment forms, led community marketing
* Implements art program with one teaching partner
* Summer art program enrollment requests exceeded capacity in its second year
ACAPS/CREDIT BUREAU OF COLUMBUS, COLUMBUS, OHIO September 2000 - January 2002
Customer Service Representative
* Implemented computer templates/programs for bank loan applications.
* Educated bank employees on the use of specialized computer software.
* Provided resolution for problematic issues or modifications needed.
BIG BROTHERS BIG SISTERS OF CENTRAL OHIO May 1997 - September 2000
Case Manager, Columbus, Ohio
* Conducted home studies, interviews and assessments of volunteers, families and children.
* Monitored 70-80 -matches- monthly through phone calls and home visits.
* Linked families to services in their community
School-Based Mentoring Program, Delaware, Ohio
* Paired high school students with struggling middle school students.
* Counseled students in weekly sessions throughout the school year.
* Planned and implemented all activities.
DELAWARE COUNTY JUVENILE COURT, DELAWARE OHIO 1994 - 1997
Probation Officer
* Managed caseload of youths on probation ranging from minor to felony offenses.
* Coordinated with family and community providers to meet specific needs of the families.
* Regular attendee in court for reviews, recommendations, probation violations and custody matters.
* Served as Delaware County Court Representative for a five county treatment project/facility.
* Represented Delaware County Juvenile Court on the Delaware Big Brothers Big Sisters Board.
Day Treatment Coordinator
* Managed and supervised 5-7 repeat felony offenders that were unsuccessful on probation.
* Supervision of staff.
* Planned and implemented life skills activities with daily check-ins.
THE BUCKEYE RANCH, GROVE CITY, OHIO 1993 - 1994
Youth Development Specialist
* Mentored severely abused and/or neglected children ages 9-17; Maintained safety among residents.
* Collaborated with staff, teens and children on case plan development and implementation.
LIGHTHOUSE BATTERED WOMEN`S SHELTER, LANCASTER OHIO 1991 - 1992
House Manager
* Managed security for children and adult residents. Counseled women in abusive relationships and isolated from the community, including the utilization of available resources for self-help.
COLLEGE INTERNSHIPS 1989 - 1992
Psychiatric Hospital, Toledo, Ohio
Wood County Detention Center, Bowling Green, Ohio
Education
Bowling Green State University, Bowling Green, Ohio
Bachelor of Science in Art Therapy, December 1992
Philanthropic Affiliation
P.E.O. Sisterhood - Philanthropic Educational Organization Past President, Worthington, Ohio Chapter.
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