Customer Service Representative

Kristen Emmanuel

Email: *********@********.***

Address: **** ****** ******

City: Birmingham

State: MI

Zip: 48009

Country: USA

Phone: 586-***-****

Skill Level: Entry

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Kristen K Emmanuel 1053 Putney Street * Birmingham, MI 48009 * 586-***-***** *********@********.***

Objective

Over 11 years of professional legal experience with a proven track record of developing office procedures, maintaining and processing client records, files and legal documents and working successfully in a fast paced environment. In addition exceptional ability to organize, troubleshoot, multitask, adapt to diverse situations and work alone or as part of a team.

Education

Oakland Community College Anticipated June 2013 Associates in Applied Science CIS-concentration in Homeland Security

Pontiac Central High School September 1989 - June1993

Information Technology Skills Knowledge of Microsoft Office Suite, Windows 7, Visio, Java, Adobe Dreamweaver CS5 and HTML and SQL Server Database language.

Professional Experience

Office of the Ch.13 Standing Trustee-Tammy L. Terry Detroit, MI

Claims Analyst August 2003- August 2012 Analyzed claims and orders to ensure they comply with local and federal bankruptcy laws. Audited cases after the ninety-day claims bar date. Prepared routine reports (Notice of Intent to Pay Claims, letters of Compliance) and filed Objections to Claims on the Trustees behalf. Developed and implemented operating policies and procedures for the claims department to promote uniform business process. Analyzed and entered bankruptcy claims and orders to ensure they comply with local and federal bankruptcy laws. Consulted with debtors, creditors, outside counsel and non-listed parties about case needs on Trustees behalf. Provided technical assistance to staff attorneys at confirmation hearings at Michigan Bankruptcy courts by reviewing files that hearings were just held on. Examined and entered confirmation files in compliance with local and federal bankruptcy laws.

Financial Analyst November 2001-August 2003 Posted monetary payments of debtors and creditors received on behalf of debtors bankruptcy case. Prepared quarterly operating reports and developed policies and procedures for the financial department. Researched payments and creditor information for proper posting, refunds or correspondence. Audited cases after dismissal or conversion and prepared routine reports and compliance correspondence.

Office Assistant April 2001-November 2001 Drafted and prepared legal documentation, Trustee correspondence and responsible for filing documents. Assisted Trustee at first meeting of creditor hearing and staff attorneys at confirmation hearings. Regular contact with debtors, creditors, outside counsel and others.

EDS-General Motors Vehicle Division July 1999 January 2001

Customer Service Representative Handled calls from General Motors customers to provide them with information to address complaints and inquiries regarding products and services. Gathered and logged information to assist in assessing safety and better production in vehicles. Recommends potential dealerships or programs for repairs to vehicles or process claim for lemon law requirements and guidelines.

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